Cisco Blogs


Cisco Blog > Inside Cisco IT

ACE Network: Seeing Important Calls Faster with Visual Voicemail

February 6, 2013 at 10:18 am PST

Whether I’m at my desk, working from home with my laptop, or walking out of a meeting, I don’t worry about missing an important message thanks to our Cisco Unity Visual Voicemail service.

Visual Voicemail provides me a list of all waiting messages and it is one of the first things I check at work every day: in the display on my Cisco Unified IP desk phone, on the Cisco Unity Web portal, or in the Cisco Jabber client on my laptop or smartphone. Scrolling through the message list, it’s easy to prioritize which calls I need to return right away, which messages I can delete or forward, and which ones I can deal with later.

Visual Voicemail helps me be more responsive to my colleagues, partners or stakeholders and it’s a big timesaver. To illustrate my point, a study we conducted showed that 62 percent of our ACE Network users save at least five minutes each day. They tell me that it keeps them from having to check multiple voice mailboxes and playing phone tag. If the entire Cisco sales force adopted Visual Voicemail capabilities, the potential productivity benefits to Cisco could be worth US $44 million per year -- and that’s for Visual Voicemail alone!

Read More »

Tags: , , , , , , ,

Talking about my Generation

I recently read an article by Deloitte and something really caught my attention: voicemail.

Apparently voicemail is antiquated.  It’s out of touch. It’s not an efficient way to communicate with people.

Did you know that? I didn’t. But according to the same article, the reason I didn’t know is because I am too old.

I’m a Generation X-er. I’ve lived through the digital revolution. And whilst I, like any good Cisco employee, love the fruits of technology – the Internet, smartphones, SMS texts, blogs, IWE – I also remember a time when telephones had cords and emails were word-processed and delivered by postmen. And apparently that makes me a whole different ball-game to Generation Y-ers and “Millenials.”

Read More »

Tags: , , , , , , ,