Just a decade ago, supporting enterprise voice services was simpler, our voice operations support scope was smaller, and one person could be proficient in everything you needed to know for voice operations. But as IP telephony capabilities grew into Unified Communications, the skills our engineers had to be proficient in grew exponentially.
Today, we support UC systems and collaboration platforms, both on traditional hardware and now on virtualized server platforms (Cisco UCS). We still support phones and softphones, but now we also support mobility services, video phones and mobile devices like the Cisco Cius, voice and video conferencing, menus of phone-based services, and ever-more sophisticated customer support tools in our contact centers. There are now so many things within the scope of the UC systems that we manage that it would be extremely difficult in an enterprise the size of Cisco to be an expert in everything. So, individuals on our voice operations team need to specialize.
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Tags: administration, coc-collaboration, IPT, management, operations, personnel, support, telephony, UC, unified communications, virtualization, voip
The industry is buzzing about the “post-PC era,” but some customers I talk to object to the term because it’s not just about the PC. The entire compute stack has changed fundamentally – new devices, server architectures, and operating systems have exploded onto the scene.
The post-PC era is really about a new experience – a change in the way people are using apps, devices, and the network to connect with people and information.
As business people choose alternatives to the PC (and alternatives like cloud computing), we at Cisco believe their experience can’t be compromised. It has to surpass the PC / client-server paradigm.
The Cisco Cius and our latest advance in the Cisco Virtualization Experience Infrastructure are very different solutions that offer business advantage in the post-PC era. Let me tell you why.
The Cisco Cius is an enterprise collaboration device for business that integrates mobile video, voice and virtualization into a single device. Its multi-touch tablet form factor allows mobility while delivering a powerful user experience.
It securely delivers my virtual desktop and all my business apps – as well as voice and HD video calls – in a mobile device. Depending on where I’m going, I can leave the laptop at home.
Cisco’s App Developer Program
Since its launch, Cisco Cius has really beefed up its applications profile while maintaining enterprise data security (and believe me, IT loves the security and manageability of the Cius).
At Cisco Live in July, we announced AppHQ, the industry’s first enterprise applications marketplace. Android developers are seeing how simple and powerful AppHQ really is, and as a result, hundreds of mobile business apps are being created, managed, and deployed quickly and securely. (Soon I predict there will be thousands.)
Wyse’s “PocketCloud” Remote Desktop App for Cius
In late September, Wyse announced their PocketCloud solution for Cius available via AppHQ – it lets you securely access, search, control, and edit the files stored on your computer from anywhere. I love it. It’s no surprise why PC World named Wyse PocketCloud the ‘best by far’ remote desktop Android application.
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Tags: Cisco, citrix, Cius, enterprise tablet, post-pc, virtualization, wyse
Imagine if you were a building contractor and a client came to you and said, “I need you to build a commercial facility suitable for a variety of occupants, including a 24-hour machine shop that consumes massive amounts of electricity, a workshop for the disabled full of assistive equipment, and a rare gems dealer who requires maximum security. Oh – and by the way – they’ve all signed 5-year leases, so your design will have to anticipate their future needs.”
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Tags: coc-data-center, data center, DC, multitenancy, virtualization
In this show, we cover the new ASA 1000V and how this security family represents the oldest yet most future ready security platform.
What is the relevance of a Firewall in today’s modern world where security must encompass every part of increasingly distributed operations? What is really meant by a Cloud Ready Firewall? What the heck is this new ‘virtual ASA’…didn’t we already have the Virtual Security Gateway? Perhaps its all just marketing hype…
In my estimation, the cloud is overhyped in the short run, but underestimated in the long run. Every enterprise is now exploring some aspect of a cloud based service model – whether this represents you now or in the future, the notion of a flexible security solution remains important. Incredible advances for data center infrastructure with the flexibility and speed enabled by the virtualized tools we are all now using – MUST be accompanied by equally capable security tools.
The original maxim still rings true: Security must be addressed at every layer.
Questions we must answer:
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Tags: ASA, ASA 1000V, Cisco, cloud, security, TechWiseTV, virtualization, vPath, vsg
I finally took a leap of faith and had LASIK surgery done recently, and without a doubt it’s been a life changing decision. The daily hassle of glasses and contacts are gone, and my vision is now 20/15…it’s like going from regular TV to HiDef! Of course these benefits came with a cost, requiring investments both financial and mental. The financial cost was easy enough thanks to no interest payments, however the mental cost required a careful weighing of risk vs reward and a bit of blind faith (no pun intended). In the end, trust in the technology and the doctor, and the belief that I could find my happy place for 15 minutes to endure the procedure was enough to take the leap. Looking back it was one of my better life decisions.
Shortly after my procedure I was on site at a customer who was implementing a Vblock, and Cisco was engaged for UCS optimization services to follow up the install. For those new to integrated infrastructure solutions, a Vblock is a pre-integrated and tested infrastructure stack with various components across compute, network, and storage. My favorite component hands down is the Cisco Nexus1000 This product replaces the VMware vSwitch functionality with a feature rich Cisco switch powered by NXOS, which this particular customer had no knowledge of. Well, I’m a huge fan of the product, and I knew they would be too once they came to understand it’s use cases and capabilities. I gave their network and server admins a 4 hour overview covering everything from architecture to troubleshooting. The light bulbs went on and they were exchanging smiles about 10 minutes into the presentation when I started talking about the non disruptive operational model and VN-LINK concepts. One of the network admins interrupted me and said “ are you telling me I can get clear vision to the VM level without the hassle of dealing with these guys” as he pointed at the closest server admin. I immediately thought of my new eyes and chuckled at the thought that server admins apparently were as annoying as glasses or contacts to deal with on a daily basis.
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Tags: Cisco, data center, nexus, Nexus 1000v, Optimization Services, UCS, Vblock, virtualization