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Making Teamwork Simpler

I thought I’d spend a few moments to share a little about what we’re working on in the Cloud Collaboration Technology Group at Cisco. Simplifying collaboration has been top of mind. But it’s been evident that we needed to think about it differently this time.

There is a new type of worker that has emerged that requires collaboration at any place and at any time. They stay constantly in touch with their colleagues and rapidly create and share new ideas, concepts and documents. They fuel shorter project cycles and juggle more projects at one time.  They are not bound by hierarchies that say who they can and should work with: they simply find the right people the need to work with to get their jobs done, and get to it.  They are agile, work in small teams and they are moving fast.  Does this sound familiar to you?

So when we think about what’s next, we believe there is a tremendous opportunity to create a new class of collaboration tool that is specifically targeted to these types of workers, and here’s what we think is needed: Read More »

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Virtual Work Works, But Don’t Confuse Technology with Change Management

I was in a brainstorm meeting about my team’s next-generation strategy last week, and we made a number of random connections that knitted together a pretty big idea — the kind of dot-connecting that only happens when people with different (and sometime conflicting) perspectives trust each other in the pursuit of an important goal.

Five of us worked on the idea, but only two of us were in the room physically together. Yes, I’ll say it out loud:  three people were working from home.

Much has been said and written recently about the value of working virtually, and I don’t think you can sub-divide mobility into “at home” and “on the road.” Social technologies, video and mobile platforms make it easy to work from just about anywhere.

But as leaders, we have to resist the temptation to confuse technology with change management — despite our love affair with technology. Any time technology brings a sea-change transformation to the way humans do stuff, especially work stuff, we can’t forget that people work in organizations — and organizations are an amalgam of culture, processes and technology.

All of Cisco’s experience has taught us that Read More »

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