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Barry O’Sullivan: 2012 Collaboration Predictions

This week in No Jitter, Cisco Collaboration Senior Vice President and General Manager Barry O’Sullivan looked into his crystal ball and elaborated on his predictions for 2012.

In an excerpt, Barry predicts:

“1. Post PC-era will explode

2. Video will break through

3. Contact Centers will evolve as customers choose to interact with companies in radically new ways

4. Companies will use the cloud and desktop virtualization to provide collaboration capabilities across the enterprise

5. Social business processes will become mainstream for many.”

Read Barry’s predictions in more detail and the follow-up answers Barry gave to Eric Krapf’s questions. I trust you’ll enjoy reading the article.  Send in your predictions for 2012 for collaboration, video, social software, and contact center.

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Enterprise Video & Medianet at Cisco Live London

If I had to summarize Cisco Live London in one word, I choose “educational”. In the four days I was at Cisco Live London, I had the opportunity to meet our local medianet experts, Patrick Charretour and Peter Matthews, learn about our broad core network portfolio, and listen to the challenges our customers face as they use video solutions in their organization.  Whether customers are deploying video surveillance, signage, or telepresence, each seemed to want help on where to start with their deployment and wondering if medianet would be the solution.

Conversations at the medianet station were engaging and all seem to start with the same question, “What is medianet?”.  Medianet is Cisco’s end-to-end video architecture, optimize for the pervasive deployment of video. So at Cisco Live, we demonstrated how Cisco’s medianet architecture makes it easier for you to plan, deploy and manage video in your organization.  Using Cisco TelePresence EX 90 systems, we demonstrated the performance monitoring and mediatrace capabilities in a Cisco medianet, allowing application and network managers to easily identify and troubleshoot issues that may occur during a telepresence call.  We also showed a new capability, but since we haven’t officially launched it, I can’t say much.  You’ll just have to go to Interop Las Vegas or Cisco Live San Diego to find out.

Peter showing a mediatrace of the TelePresence session

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Medianet at Cisco Live London

Last week, Cisco hosted another fantastic Cisco Live Europe in London. Over 6000 people were in attendance during the event this time around and this was very visible in the crowds in the world of solutions as well as the class rooms.

Also very visible, was the growing impact of video not only in the lives of the people attending but also the networks that they are building and caring for. I talked to a very passionate video conferencing administrator that proudly described how video conferencing technology has been saving lives on offshore oil platforms by connecting nurses with medical specialists. The network quality and transmission is critical in these cases and the case for video (for a variety of applications) is driving a re-evaluation of how the network could be designed and optimized. The next day I talked with a network operator that was struggling to deliver on a mandate from management to provide video conferencing and town hall type meetings to an already stretched thin network.

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Tips on Maintaining a Productive Telework Environment

Do you work from home or on the road often? Do you love “work from home Fridays” where you can drink your coffee in your sweats while responding to emails? So do we. Working remotely saves hours of time on the road that can be better spent getting the kids ready for school or taking that early morning conference call and then immediately hopping on your laptop to work. We also know that teleworking can be great for a more flexible lifestyle but it can also present some challenges if managers do not set expectations of what is expected and if teleworkers don’t create productive work habits.  

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Video in the Cloud

The projected growth of Internet video is significant. Today, Internet video accounts for more than 50 percent of consumer Internet traffic. The explosion of video traffic across many devices, and the need to access content from anywhere at any time is driving the need for cloud-based networks and the popular applications and content they support.

Cloud-based networks can offer consumers greater mobility, wider accessibility and the robust performance needed for high quality video experiences. With an Internet connection, cloud computing makes it possible to experience video on many different devices, from virtually anywhere, anytime.

The strength and power of cloud computing makes the video transition to cloud-enabled networks a better option for not only Service Providers but consumers as well. Consumers can expect increased performance, higher capacity, better access and a seamless experience when their services are based in the cloud.

Cloud’s limitless accessibility for end users coupled with the advantages of cloud data centers for network operators and enterprises offer the technology and solutions to transform and accelerate Internet video delivery and consumption in the near future.

Are you ready for video in a global cloud?

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