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Retail Lessons from Las Vegas Vacation Part 1 of 3 – Use of Video

Over the Christmas holidays I spent 5 days in Las Vegas visiting friends and ring in the new year in the city that never sleeps.  Over the years Las Vegas continues to transform itself to keep itself relevant from the original sin city and gambling capital to the modern convention/vacation destination.

I spent new year’s eve with 320,000 visitors which is an impressive number by any standards, plus  I managed to do some shopping and visiting a few attractions between visiting friends.

I thought I’d share my observations on how Las Vegas continues to delight visitors in a series of blogs and what retailers can learn from it.

Today’s I’d like to focus on the use of video technology for customers in Las Vegas

One of my stops is at the new Cosmopolitan casino and hotel and their use of video walls in the registration lobby

One of the first impression when you walk in is that it doesn’t look like a video screen but backlit wall panels.  Only when the images start moving do you realize it is a video wall.  As you can see from the video Read More »

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Fast Convergence Counts

To reduce network bandwidth, video is highly compressed. Any loss likely causes visible artifact for a varying amount of time. Watch this short video and see the impact of packet loss, jitter and delay on video.

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Technology helps all of us smile this holiday season

Technology makes all of us smile this holiday season

As we wrap up our holiday time away, I thought it a great time to reflect on the gift we often forget about … spending time with our loved ones and the ability to make each other smile….

These days we constantly talk about how technology in healthcare settings makes us more efficient, more collaborative and more patient-centric.  I don’t hear much, however, about how it makes us SMILE.  Today I have found the exception: Santa, connecting live via video, to chat with a hospitalized child.  Smiles erupt from the child, parent, and staff alike – not to mention Santa himself.

Such is the scene at 15 hospitals across the U.S. the last couple of weeks.  As a nurse and caregiver, it touches my heart to know that despite all that medicine and technology offer today, we can’t cure everyone as soon as we would like and some patients and their families will celebrate the holidays surrounded by beeping machines and sterile environments.  It is exciting to see the technology we use to care for a child’s illness can be used to boost the spirit as well…

Success stories like this prompt me to think of every increasing ways we can leverage technology to bring better health services – iced with a bit of joy – to our patients in the coming year!    Hope it does the same for you!

What are your ideas how technology can be used for multiple purposes?  Wishing us all a Happy and Innovative 2012 benefiting society.

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Four Reasons to Use WebEx in 2012

You’ve heard about them, maybe you’ve even tried them: online meetings, video conferences, WebEx.

It’s a different (and we think better) way to have a meeting. You have to talk; it’s an important part of business. But you aren’t limited to just the telephone. Try a free online meeting with WebEx and see if it doesn’t make doing business easier, faster and a bit more fun.

Here’s why:

1. WebEx Mobile
It’s free! You can download the app and join someone else’s meeting with just a click. If you get the free trial or your own account, you can host meetings too. Meet on your mobile and you can get work done from anywhere.

2. WebEx Recordings
Sure you can record a teleconference, but there still aren’t any pictures. Record your WebEx and capture the screen sharing so you can see what you were talking about. You don’t have to get lost taking notes during the meeting, you can listen and participate and go back to the recording to capture the ideas. Or give the recording to team members who couldn’t make it and they can see and hear what they missed.

3. WebEx Channels
There’s a wealth of professional -- and interesting -- information at WebEx Channels: our content publishing arm of WebEx where you can publish your public WebEx information too! See Guy Kawasaki talk about social media strategy or Brian Dickenson at Mt Everest. Send us your product demos or compelling sales presos and use the WebEx Network as another part of our marketing strategy.

4. The New Cisco WebEx - coming this spring! Read More »

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Four Ways Social Software Collaboration Technology Can Change Higher Education

New media and collaboration technologies have the potential to transform higher education in terms of the classroom, the learning process, the relationship between students and instructors, and how institutions conduct academic research. While much of the industry discussion revolves around use of consumer tools and social network sites like Facebook and Twitter and LinkedIn, Cisco’s educational customers also see tremendous opportunity to increase student engagement and drive their own institutional strategies with “enterprise class” social software as well.

Since Cisco first announced Quad, we have had conversations with dozens of colleges and universities regarding the role enterprise social software and Cisco Quad can play in transforming education. Cisco Quad is an enterprise collaboration platform that brings people together to share ideas and content, collaborate on projects, and interact using chat, voice or video, regardless of where people are located.

Below, we’ve outlined four ways in which educational institutions are telling us enterprise social software is helping, or can transform the way learning, research, and academic advisement is crafted, delivered and consumed:

1. The 24/7 interactive classroom: Instructors often struggle to deliver a collaborative environment for their students that is secure and supports multiple access methods such as mobile.  Technology like Quad can enable students to interact in a secure, policy-based manner that extends the classroom conversation beyond physical walls. Courses partially or wholly targeted at off-campus students can similarly benefit from enhancing the class-like experience for remote students. For example, at Duke University’s Fuqua School of Business, the cross country MBA students based in the US, England, India and other countries are using Quad to create virtual working groups, find people with common interests, share files or videos with other students working on similar projects and instantly start video conferences or chat sessions. Quad provides students with the ability to interact, ask questions and share ideas with professors/faculty/tutorial assistants anytime, as opposed to only during fixed faculty office hours. It can also drive improved accountability on team projects, as content and comments are tracked in activity feeds and in project communities by both participating students and faculty leads.

2. Serendipitous Research: Quad contains several features, such as an activity feed that compiles microblog posts from students and staff and allows a snapshot view of a person’s current activities. These dynamic updating functionalities can facilitate broader cross-departmental collaboration, for students and researchers alike. Security features ensure that research that needs to be confidential is shared in a secure and safe manner.  As researchers update their statuses with exciting discoveries or frustrating problems, or create posts, upload videos or otherwise document their work, this content becomes accessible to hundreds of fellow university researchers through activity feeds and searches, making it possible for providential inter-disciplinary connections to be made and new insights to be generated. Read More »

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