For the seventh year in a row Cisco was positioned as a leader in the August 2014 Gartner Magic Quadrant for Unified Communications. In the accompanying Critical Capabilities for Unified Communications document, published July 2014, Cisco also received the highest ratings in Full UC with Strong Telephony and Ability to Offer Hybrid Solutions use cases. We believe our continued recognition in these key industry assessments demonstrates that the focus on simplicity and user experience across the Cisco Collaboration portfolio is delivering our customers the productivity gains they are looking for through a collaboration experience that only Cisco can deliver.
According to Gartner, “The primary goal of unified communications (UC) is to improve user productivity and to enhance business processes. Gartner defines UC products (equipment, software and services) as those that facilitate the use of multiple enterprise communications methods to obtain that goal…UC products integrate communications channels (media), networks and systems, as well as IT business applications and, in some cases, consumer applications and devices.” Cisco shares this vision for UC and continues to deliver key innovations and integrations to ensure our customers are clearly benefiting from the full suite of Cisco’s leading telephony, video , web conferencing , messaging , IM/P and contact center offerings.
In the 2014 Gartner Magic Quadrant for Unified Communications, Gartner once again positioned Cisco as a leader for ability to execute and completeness of vision. The report identifies strengths and cautions for individual vendors and we feel the strengths for Cisco UC offering are: Read More »
Tags: Cisco, collaboration, conferencing, Gartner Magic Quadrant, hybrid solutions, telephony, UC, unified communications, video
I have to envy my colleagues in the Cisco IT ACE program: they get to play with the latest toys. For several months now they’ve been playing with the newest Cisco releases of video phones while the rest of us looked on. Just recently though, they’ve started showing up on Cisco desks – lots of desks. They’re sleek and look a little like Apple iMacs have taken over the workplace. The Cisco DX70 and DX80 have arrived and I’m certain if you could see them you’d be impressed. And you’d probably want to play with them, too. But what are they for?
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Tags: Cisco IT, cisco on cisco, coc-collaboration, collaboration, dx series, TelePresence, video
While it sounds too good to be true, it can be simple to build seemingly complicated video installations. Like a custom-built house, you can build video-collaboration rooms to specification. And custom doesn’t always have to mean complex. Cisco is helping organizations do that today by creating a solution with powerful codecs, intelligent imaging technology, and flexible software.
I’m often asked how to quickly build training or briefing rooms with presenters on both ends. People usually ask about a briefing room with 24 classroom seats or a 100-seat training room. They typically have three key requirements:
- Local presenter or when the presenter is in the room
- Remote presenter or when the presenter is calling in
- Interactive discussion between different sites with local presenter at the podium
This requires multiple screens, Read More »
Tags: Cisco, collaboration, conferencing, integrated systems, SX80, TelePresence, video, videoconferencing
We recently attended PegaWorld in National Harbor, Maryland, on June 8-10. The conference focused on how businesses today must adapt to technological innovation and utilize new solutions that deliver business agility and empower organizations so they can rapidly close execution gaps and seize new opportunities. Pega’s investment in a customer-centric strategy enables digital transformation, which is essential for an Omnichannel execution strategy that demands a new approach to software.
Pega 7 is a best in class Business Rules Engine (BRE) platform led by Chess Master and Founder Alan Trefler. These new BRE capabilities enables Omni-Channel UX™, Next-Best-Action and Business Process Fulfillment, empower financial services firms to transform the way they engage with their customers, simplify their operations and adapt to market changes. Read More »
Tags: customer experience, Financial Services, insurance, omnichannel, video, virtual expert
Cisco Receives Recognition from Top Analyst Firms
As we start a new fiscal year, I’ve been reflecting on the year we’ve just completed – particularly as it relates to video collaboration. We delivered innovation across our portfolio that enables customers to enjoy a seamless video experience from the browser to the boardroom. And the latest set of analyst reports validates this.
My greatest satisfaction, of course, comes from our customers. But when industry watchers also take notice, it has a really nice ring. In each of the latest video reports from these top analyst firms, Cisco is recognized and evaluated:
I believe this recognition is testament to our no-compromise strategy: Make video collaboration simple and delightful Read More »
Tags: Cisco, collaboration, forrester, Gartner, idc marketscape, TelePresence, video, video conferencing