Improving workforce productivity is about more than telling employees to work harder, do more, and think faster. It’s about giving them the right resources and removing barriers so that they can do more. One way Cisco is helping organizations improve productivity is by making our technology invisible to users. We’re designing our products to be so intuitive that the complexity of the technology fades away and simply lets the end-users do what they need to do. No training, no extra buttons to push, no fancy set ups, and no need to involve IT. It’s a journey, but we are making progress. A great example of this progress is Cisco Expressway, our advanced collaboration gateway. It is the “invisibility cloak” for a variety of use cases including for mobile and remote workers.
Unknown to remote and mobile Cisco Jabber users, Cisco Expressway is behind the scenes doing the work to make their experiences secure and easy. Employees simply log into Jabber and begin collaborating on their device of choice no matter where they are. It’s Expressway’s firewall traversal technology working in the background that hides (eliminates) the need for the user to fire up a VPN. And with Expressway x8.5’s new single sign-on capabilities, employees do not need their user name and password every time they want to access a different application on Jabber. It just works.
Similarly, Expressway is helping teleworkers by enabling VPN-less access for Cisco endpoints including Read More »
Tags: Cisco, collaboration, expressway, jabber, mobile, remote, TelePresence, video, vpn
December is here and that means that Santa Claus is putting the final touches on his list and checking it twice. For the eighth year, Cisco is teaming up with medical centers across North America to provide children who are hospitalized during the holidays the opportunity to show Santa what good little boys and girls they’ve been (and let him know what tops their wish list). From Canada, down to the United States and Latin America, Santa will virtually visit hospitals from his post at the North Pole, making cyber-stops by way of the magic of the latest mobile and collaboration technologies.
Approximately 50 hospitals throughout the Americas, with the help of Cisco and our partners, will bring a live feed of the North Pole to their patients – using either an iPad, or a video monitor and web-enabled camera. Santa will visit with children in the hospital’s playroom, and for those who don’t feel well enough to leave their room, a mobile cart or iPad enabled with Cisco Jabber software will help Santa travel for a bedside visit.
Much like children who are able to sit on Santa’s lap, patients will have the opportunity to pass along their wishes this holiday season in plenty of time for St. Nick to make his list and check it twice.
Cisco is proud to be able to touch the lives of these children with the hope and happiness of a personalized visit with Santa using Cisco technologies.
Tags: Cisco, healthcare, video
You order a movie online and additional suggestions pop up, based on a deep knowledge of your likes and dislikes. You plan a vacation and similar suggestions appear, reflecting your financial state, the climate in which you live (and may hope to escape for a time), and past travel history. These convenient, personalized interactions are common today — and even expected.
Yet according to a Cisco survey of 7,200 retail banking consumers in 12 countries, customer expectations for financial services are not being met. Many of the most valued customers — and not just tech-savvy Gen Y ones — feel disconnected from their financial services institutions. They state that their banks do not know them personally, and are providing advice only on the bank’s terms — in the branch, during banking hours, when staff is available, — if at all. Read More »
Tags: CCS, Cisco, customer experience, digital, digital bank, Financial Services, Internet of Everything, IoE, omnichannel, Personalization, remote expert, retail banking, video
It’s that time of year again! On November 12-14, the Cisco Financial Services team will be attending BAI Retail Delivery 2014. This year, we’ll be showcasing exciting solutions for the Digital Bank — innovations that provide seamless, cross-channel engagement and meet escalating consumer demands while reducing operating costs, and increasing sales within your institution.
Cisco financial services solutions help customers connect with their customers and deliver a personalized banking experience and gain a sustainable competitive advantage in the Internet of Everything age. In partnership with Verizon, NCR and Intel, Cisco will showcase our solutions portfolio that enables new delivery models and applications whether at home, in the branch, or on the road, to support Omnichannel customer experiences and grow your business.
Join Cisco at booth #4029 and learn how to:
Mark your schedules to attend our speaking sessions:
- The Innovation Showcase competition will give attendees a closer look at our enhanced Cisco Remote Expert Mobile solution with a new aspect that delivers an engaging, personalized onboarding experience. Led by Karl Hartmann, banking practice architect for Americas Business Transformation, we’ll demonstrate how to connect seamlessly with your customers on their preferred channels, to start strong and build more profitable relationships.
- During the “Creating a More Efficient Omnichannel Delivery Blueprint” panel session, Jim Henschel, banking practice manager for Americas Business Transformation, will share insights into why finding opportunities to drive efficiencies in distribution networks has never been more critical. The panel will also provide insights on how to manage margins and expenses while planning for innovative technologies that can maximize omnichannel performance. Make sure to read Jim’s recent “Branch of the Future – Network Innovations” article before the show.
- Al Slamecka, banking practice advisor for Americas Business Transformation, will be taking part in the “Driving Efficiency in Your Distribution Network” panel session, where he will lead a discussion regarding strategies for making balanced choices amongst today’s evolving communications and delivery channels.
This year’s event takes place in Chicago, IL at the McCormick Place West Building. For more information about registering for BAI Retail Delivery 2014, visit the registration page here. We hope to see you there!
Tags: Cisco, customer experience, digital bank, Financial Services, Internet of Everything, omnichannel, remote expert, retail banking, video
I’ve been on a journey with my team over the last 18 months to redefine our approach to video collaboration. Vowels form the nucleus of any word, so I call this the A-E-I-O-U approach as it represents the core principles of video collaboration.
Every product we introduced this year has these principles as its backbone. If a product idea doesn’t meet this requirement, it doesn’t even make it to blueprint. The feedback we’ve received from customers and partners tells me we are exactly on the right track.
So what does A-E-I-O-U stand for?
- A – Affordable
- E – Easy
- I – Innovative
- O – Outstanding Design
- U – User Centric
Sounds pretty rudimentary, but it’s not easy to do in reality. It’s like producing a performance engine that’s easy on the eyes with do-it-yourself sensibility, a bunch of really cool features and pragmatic pricing – all in one product. A handful of companies have been able to do this, and Cisco has joined that short list with our latest video collaboration products.
How do we know A-E-I-O-U is working?
Affordable: Read More »
Tags: Cisco, collaboration, h.265, intelligent proximity, SpeakerTrack, video, video conferencing