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Clouds Are Everywhere, But Which Cloud for Collaboration?

Which cloud is best for Collaboration?  Simple -- the one that fits your needs. With so many cloud options out there offering a variety of different services, it’s easy to get confused. When making a decision, consider what is essential to collaboration in your business. How do users want to experience the services? What are their needs?  Let’s break it down using me as a use case:

  • Conversations & Conferencing -- I am heavily reliant on voice and video. I need it on all my devices, with no compromises on availability, security or quality.  About 40% of my day is spent in web or video conferences, with one or many people  (I guess this is why WebEx is the second largest business SaaS service!).  For me, I must have a reliable service that performs regardless of how it is deployed.  If my company has chosen the cloud for strategic or financial reasons then that is kind of irrelevant to me – I just want it to work…  and work well.
  • Email, IM and Content -- IM enables me to get information when I need it.  If not, I typically get it from a document sharing space.  Happily, I am spending less time in email these days.  So for these types of collaboration tools I am more interested in what the cloud has to offer.  Decisions made by IT have a material impact on me and my working environment.  Here at Cisco I jump at the chance to be on a trial or pilot of a new technology.  Not only do I get to play with all the new toys, I get ahead of the pack and get access to new productivity tools that make me more effective…  they help me.
  • Customer Services -- I like to choose how and when I interact with people.  I also like to help myself first, and then call out for help as required.  So I like to do business with organizations that allow me to do this.  If they don’t, I generally try to avoid doing business with them.

For most organizations, Read More »

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Virtual Bankers Save Hours and Dollars

We are looking forward to an exciting 2014 where many are predicting this is the year of the Internet of Everything. We foresee this trend affecting the banking industry as well.

As most consumers get connected using their latest version of a smartphone, mobile tablet, or gaming system, these technologies are changing how consumers interact in every aspect of their lives. For example, consumers are getting more accustomed to instant, intimate video conversations with friends and family from their homes, so the next logical step is to add these features outside the home.

Many banks are looking into using video conversations to engage more effectively with customers. UMB Bank, a retail bank based in Kansas City, has transformed how they interact with customers by using Cisco’s video conferencing solution and Syngrafii’s LongPen Solution that resulted in 500 transactions conducted via video with a virtual banker…saving nearly 150 hours for bank personnel. 

These time savings grew wallet-share by enabling UMB to meet with and call an additional 1,000 customers and helped the branches increase revenue by nearly 50 percent.

(Source: St.Louis Dispatch, Dec. 20, 2013)

(Source: St.Louis Dispatch, Dec. 20, 2013)

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Cisco at CCBN: Transforming Video Experiences

By Hanh Tu, Vice President, Great Chinahanh tu

CCBN (China Content and Broadcasting Network), the biggest cable industry trade show in Asia is happening between March 20-22, 2014 in Beijing, China. Cisco will be showcasing many cutting edge innovations around cloud, mobility and video to our customers and partners at the show.

As we enter the Internet of Everything era, service providers and media companies face challenges in finding better models to monetize the video ecosystems. For example, MSOs need to identify ways to benefit more from the booming internet video service delivery models, or be left behind.  Cisco understands and embraces the customers’ challenges, and moves together to turn them into opportunities and innovations. Customers and partners will be able to experience Read More »

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‘If You Build It, They Will Come’ – NOT!

baseball blog image_Frances_if you build it_2_28_14There are three types of baseball players: Those who make it happen, those who watch it happen and those who wonder what happens.
- Tommy Lasorda

Kevin Costner’s character in “Field of Dreams” hears the voice “If you build it, they will come” which drives him to convert his cornfield to a ball field, attracting legendary players to fulfill his ultimate fantasy baseball game.

When companies build video collaboration spaces, will employees rush to the field, eagerly start using these solutions, find immediate value and fulfill the dreams that justified this investment?  Not necessarily.

In our experience, companies need to drive video adoption by communicating the answers to the two most important questions that drive human behavior --  “Who says so?” and “Why should I?”

Regrettably, sometimes IT leadership takes the “Build It and They Will Come” approach, driving the design and deployment of an extensive video architecture without the right partnership with the lines of business.  Decisions about where to put video solutions -- such as immersive TelePresence, multipurpose rooms and other endpoints – are often based on assumptions about Read More »

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Vote for Videos that Inspire Social Good

February 28, 2014 at 8:00 am PST

Cisco is proud to sponsor the DoGooder Video Awards for the third year in a row. These awards recognize the creative and effective use of video in promoting social good.

The submissions included a wide array of funny, moving, and informative videos that embraced strong storytelling to communicate important messages. It was a difficult task, but the DoGooder Team has chosen the finalists -- and now it’s up to the public to choose the winners.

Visit the contest site today and cast your vote. Public voting is open through March 10, 2014.

DoGooderLogo1

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