One of the challenges all of today’s manufacturing companies face is global operations that require increased attention from a diverse and oftentimes shrinking or aging workforce. Manufacturers and machine builders are faced with challenges every day in terms of getting the right engineer or expert from her office to the plant floor half the globe away. If the plant is down or operating inefficiently there are huge cost impacts to the manufacturer, huge support cost to the machine builder, and just tremendous impact to the value chain.
At Cisco we have shaved hundreds of millions of expense dollars from our budget by using a variety of collaboration tools. These start with Unified Communications but they include tools like WebEx, TelePresence, Video and Active Collaboration Rooms. These all add on to the existing capabilities of Borderless Networks. Many of our manufacturing customers already use these tools and are successfully stripping cost from their Operations every day.
Imagine the power of walking into a conference room, pressing a button on the phone and instantly seeing your assembly operations in China and Germany, being able to share data with the operations people from both plants with your staff in Michigan. Finishing that meeting you can capture the action items via your interactive whiteboard, set up follow-up calls via WebEx (all without printing, by the way! A Green feature!). Then you can get a cup of coffee and head back to your office and handle the call from Brazil about the packaging machine that wraps half the skid, then shuts down – and you do that from your phone, finding the design engineer that is at a customer site in Australia. And you did this all without having to fly anywhere, and you had visual contact with everyone. Read More »
Do you ever have those mornings when you are certain someone has a hidden camera pointed directly at you to catch all of the blunders and bloopers you make as you diligently try to get from point A to point B? I had one such morning recently as I was making my way into the office.
The first call from my colleague came as I was pulling out of my driveway. A series of calls followed as the issue at hand bubbled up. With safety of utmost concern, I pulled over on a delightful tree lined street in our neighborhood to continue the calls. It soon became clear that I was going to be in my new roadside office for awhile.
This is where I get excited about the possibility of mobile technology.
Here I was in my mini-van with a sleeping infant, snug as bug in the back (listening to lullabies delivered by Pandora’s mobile app)…and I was tackling an issue, effectively, because I had all the tools I needed at my fingertips.
I watched and reviewed a video, sent real-time feedback to the editor and shared an updated plan with the team using Webex’s mobile app. No time lost, no interruption to the workflow.
I breathed a sigh of relief as I pulled away from my roadside office and continued on my way to daycare and then the office, knowing the issue that arose an hour before was now resolved.
You never know when or where you might find yourself in your very own roadside office, and while it’s not the ideal place to conduct business, take comfort in knowing mobile technology will be sitting right there with you in the passenger’s seat…as you make those calls and close that deal.
Describe your roadside office. What technology makes it work for you?
Did you know that two out of five college students say the Internet is more important than dating, hanging out with friends, partying and listening to music? This is just one of the many findings from the Cisco Connected World Technology Report. Discover the rest of the findings here.
Unfortunately, there’s no sure-fire formula for creating viral videos. But videos that offer useful information, not just entertainment, can spark the most interest among customers. What B2B videos have you found most useful?
For more than 25 years, Cisco has systematically invested in customer relationships and developed a reputation for doing whatever it takes to deliver on its commitments. Learn more about how Cisco sets itself apart from the competition.
Take a look at what The Network will be highlighting next week!
The Future of the Social Web: Social Graphs Vs. Interest Graphs: Social networks seemed poised to take over the Web. In reality, they still have a ways to go in delivering targeted services to customers. Check out this new feature on Monday!
Now Playing on the Intranet: Video for Internal Communications. Internal communications professionals are always looking for ways to get time-strapped employees to pay attention to company news. Today, enterprise social media tools have turned internal communications into a two-way dialogue, allowing employees to participate in discussions, share ideas, and ask questions.
And, that’s a wrap! Have a great weekend everyone!
Do you remember not too long ago hopping into your car, driving, across town (when gas was $1- something) to your local retail store and searching the computer department to purchase a cereal box that contained between 2- 8 3.5” (or are you “wise” enough to remember 5.25” floppy) disks? The disk contained software that would entertain us, make us more productive and educate. If you don’t remember that, how about going to the record store and perusing the aisles for hours reading the CD boxes that were twice as big as the CD.
Well those days seem long past; and inserting a disk in anything these days….well, seems a bit ancient.
We’re now spoiled with the conveniences of iTunes, Salesforce.com, Facebook, Youtube, Yahoo Mail, etc.. In addition, we’re all too familiar with the seemingly millions of applications that run on a myriad of mobile appliances. None of these programs run on our PC’s hard drive. They’re browser based applications that are essentially utility services which we share with thousands of users.
So, I began to ponder the question, “What’s the big deal about the Cloud in Manufacturing and Enterprise?” Read More »
Introducing the Medianet Knowledge Base Portal! This is a one-stop shop for all medianet technical collateral. We have received several requests to provide access to the technical content of medianet that led to the creation of this knowledge base portal. Here you can find all the latest design, configuration, deployment and troubleshooting guides. Happy browsing!