How many people does it take to manage the service infrastructure supporting over 150,000 hardware phones, 50,000 soft phones, and 10,000 room and desktop video devices. That’s the size of our UC infrastructure at Cisco, and today we manage all our voice, voicemail, and video services with an integrated voice and video Tier 3 operations team of 25 people, and another 5 people supporting contact center applications and services. We do this by continually finding new efficiencies – learning new ways to support existing services so we can spend more time learning how to support the new technologies.
It’s that time of year: take a break, reflect, maybe clean up the hard drive.
I had a chance to do the reflection part last week, and came up with what I hope is a pretty good weave of what Service Providers experienced over the last 12 months.
Here is my ‘take’ on the top five trends of the whirlwind year that is still, for a week or two, 2011:
1. In the crawl-walk-run sequence as it relates to the global shift to all-IP, 2011 went from “crawl” to “jog” — skipping “walk” entirely.
Think about it. Think about all of it, which is a lot, when it comes to the global transition to all-IP: Fixed networks; mobile Internet, Video, Cloud.
Across the world, wherever there is IP, there was monumental change in 2011. While 2010 was a year of anticipation and preparation, 2011 teemed with news and trends about the burgeoning Internet: more Video, more emphasis on mobile broadband; more work on keeping the “big iron” routing and switching fabrics around the world plumbed to keep up with demand.
We continued to do our best to keep up with the enormity of all-IP, with our ongoing VNI (Visual Networking Index) and Cloud Index forecasts. We’re still anticipating a quadrupling of Internet traffic by 2015, mostly because of video usage by mobile and “connected” IP devices. Lots more data here.
2. Video (still) trumps as the biggest driver in Internet / IP usage. Read More »
Video is taking center stage this week at Cisco’s Collaboration Summit in Barcelona, Spain.
Analysts, Consultants and Cisco’s partner community are learning about how Enterprise Video is gaining a broader footprint, expanding from Video Communications, to also Video Content, and the ability to capture, transform and share video to anyone, anywhere.
Attendees can see Enterprise Video in-person on the show floor through a variety of demos that showcase any-to-any video and how it is truly changing the Enterprise landscape as we know it today.
This article has been written by Jan Zanetis, Education Advocate for Cisco in Australia. The original article was published in the December/January edition of Educational Leadership (EL). Visit EL to read the full version.
The Virtues of Video
Video-on-demand tutorials. International student collaborations. Virtual field trips to Australia. Schools can use interactive video to enrich students’ learning.
What if your struggling students could view demonstrations of difficult math concepts as often as necessary? Picture your students asking questions of an expert diver as she explores Australia’s Great Barrier Reef. Or imagine a motivated student in a remote location attending an advanced placement physics class without leaving home.
Providing such enriching learning activities, even with limited funds, is no fantasy; it’s possible through live, interactive video.
We’ve all heard the buzz about cloud, in fact Gina Clark just explored this topic as it relates to TelePresence last Friday.
But when does a cloud-based solution make sense for other video applications in the enterprise?