Three lessons from the next frontier of managing
Thomas Winter works from a village of 3,000 people outside Zurich, Switzerland. Not a single member of his 100-person team works in the country. He conducts weekly meetings and delivers performance reviews virtually using video conferencing. He’s accountable to business leaders in Cisco’s San Jose, Calif., headquarters and others in cities across the globe. Oh, did I mention his team is responsible for driving adoption of a new commerce platform for $40 billion in Cisco product revenue through 1,000 partner organizations and 20,000 Cisco sellers?
What’s interesting talking to him is how normal all this seems to him. Jack Welch recently said, “The Jack Welch of the future cannot be like me.” Talking to Thomas, I’m pretty sure I’m getting a glimpse of one of those “jobs of the future.” A new frontier of managing from anywhere using virtual technologies is emerging. So what does it take? If new opportunities present themselves but require – or allow – us to lead virtually, how ready are you?
Here are three take-aways from my conversation with the person I’m dubbing, the “world’s most virtual manager”: Read More »
Tags: Cisco, collaboration, TelePresence, the collaborative imperative, video conferencing, virtual employee
Cisco is dedicated to using our technology around the world to make a positive difference in the lives of people and local communities. This December, Cisco offices on 3 continents partnered with hospitals to use Cisco collaboration technology to help bring holiday cheer to sick children and their families. More than 60 hospitals in the United States, Canada, the United Kingdom, Ireland, Latin America and Australia participated this year in Cisco’s 7th annual “Connected Santa” program.
Picture courtesy of Children’s Hospital of Michigan, USA
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Tags: Cisco CSR, connected santa, corporate social responsibility, video conferencing, virtual santa
In my last blog post, I discussed how mobile collaboration is bringing flexibility to the manufacturing industry, offering transformational benefits in a variety of functional areas including R&D, operations, customer service and sales. Today, I want to take a deeper dive into not just how collaboration can reduce cost, but how it offers manufacturers the potential for real revenue growth.
Along with rapid acceleration of the bring your own device phenomenon and the forecast that there will be 1.4 mobile devices per capita by 2017, it is becoming increasingly obvious that the manufacturing workforce is evolving and going mobile. Yet, many manufacturers are still trying to substantively leverage collaboration and take full advantage of its benefits in a way that impacts the bottom line.
One key opportunity is to use collaboration to better connect product experts and customers. However, without effective collaboration tools, it can be difficult for sales to broker this communication. Mobility solutions enable sales teams and customers services reps efficient access to newly connected plant floor expertise, helping facilitate customer product questions in real time via phone call, text, e-mail or even videoconference. Not only is customer satisfaction improved, but also sales conversion rates increase when the salesperson or service rep secures answers to difficult customer questions before the competition can.
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Tags: collaboration, Manufacturing, mobility, operational efficiency, revenue growth, video conferencing
Looking at the history of video collaboration there are a few identifiable transition points. The introduction of audio and video delivery over IP networks created opportunities for widespread affordable deployments and the video conferencing market began to expand. The scale of deployments, however, was in general neither large nor pervasive. In 2006/2007 new offerings (like the CTS 3000 from Cisco’s TelePresence team) introduced highly reliable, full HD (1080p), full motion (30fps) experiences with a level of simplicity making it operable by any user irrespective of technical knowledge. As Full HD became available across the breadth of video conferencing platforms, the whole market rapidly doubled over the following two to three years. This created another market pillar in collaboration.
Push the clock forward 6 or so years to today…
The distinction between video conferencing, unified communications and web conferencing is now very blurred:
- The user community has matured. They are no longer satisfied with connecting over audio, video or content. They want to achieve the startup experience of small, tightly connected teams across a geographically dispersed workforce. This means leveraging all of the above features where and when needed, in a simple and intuitive way.
- IM, presence, audio, video and content collaboration are becoming Read More »
Tags: Cisco, collaboration, h.265, TelePresence, unified communications, video, video conferencing, web conferencing, WebRTC
With students and teachers heading back to school, I’ve been thinking about when attended high school and college. For me, collaboration meant getting together with study groups, phone calls for homework help and office hours with teachers. For my two children – one a college junior and one college freshman – I have seen streaming video, text messages and online sessions with educators thousands of miles away turn our kitchen table into a classroom with a simple click of a button.
Beyond convenience and the overwhelming coolness factor of being able to connect virtually with teachers and classmates, I often wonder how technology will impact education and careers in the long run. Collaboration software is pervasive on many campuses, transforming the learning process, academic research and the relationship between students and instructors. With the advent of BYOD and mobile technology, collaboration is even becoming more accessible. Will the integration of collaboration in their education translate into career skills?
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Tags: Career, distance learning, employment, flipped classroom, higher ed, higher education, Internet of Everything, internet of things, IoE, IoT, jobs, K-12, mobile collaboration, network, teaching, video, video conferencing, videoconference