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Staying Ahead of the Collaboration Requirements Curve

In my last blog I talked about how optimization is shifting from a post-deployment activity to a regularly scheduled maintenance priority. Have we seen this shift in action? Yes, and it makes a big difference in how well your IT team can stay ahead of the curve to keep up with changing business requirements.

Case in point: A financial services company had teams all over the world, and conferencing was part of the company’s culture. Because of the popularity of video conferencing, conference rooms had to be scheduled hours or even days in advance. Wait times like these were unacceptable for urgent meetings. For a sales team, meeting delays can literally be a deal breaker. That’s why this financial services company decided to add on-demand video conferencing to its collaboration tools.

Responding quickly to unanticipated needs like this requires an understanding of the performance capabilities of your collaboration infrastructure. If you’ve taken a systemic approach to your collaboration performance, you’ll not only be able to respond to new requirements but you’ll be able to anticipate them.

This customer used Cisco’s Collaboration Optimization Services to keep their collaboration solution running at Read More »

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Bringing Back Music Education to Our Schools

While many are arguing the existence of a comeback in liberal arts education, too many public schools are seeing a decline in arts education due to budget and resource cuts. The benefits of music and arts education are well documented, but we continue to see schools losing music programs.

Unfortunately, cutting music programs in public schools tends to impact low-income students disproportionately, as private access is available to those who can afford and support it. However, people and technology are making a difference and finding a way to bring music education to schools in new ways. Read More »

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How Video Makes a Difference in the Way I Work

Last fall, I was standing in a hotel lobby in Boca Raton, Florida, where I was attending our annual Collaboration Summit. I noticed an energetic woman walking directly toward me. “It’s so great to see you!” she said when she reached me.

I quickly attempted to access the facial-recognition software in my own brain to identify her.
Click, click, click…
I’m terrible with faces.
Click, click, click…
I think I recognize people I don’t know, and I don’t recognize people I’ve met.
Click, click, click…

She saved me further embarrassment and introduced herself. We’d recently worked on a big presentation together. Over instant messaging and e-mail. And on the phone. We’d never met in person, but she recognized me immediately. Why? Because I always use video in online meetings and conference calls.

Later that evening, I went to a reception with a group of customers. In the weeks prior, I’d had WebEx meetings with many of them to review agendas and answer questions. Several people approached me saying they’d recognized me from the call. One said she wasn’t sure she was at the right reception until she saw me there.

I don’t use video because I’m enamored with my own visage, but because I find it useful. And easy to do. At first it was a bit awkward – did I just scratch my nose? – but it quickly became routine. Sometimes I’m the only person on a call using video. Other people will often start their video after noticing that I’m using mine.

A Forrester study of how knowledge workers collaborate showed that 71% work from a personal desk within their organization four to five days per week. And even for collaborative tasks, employees tend to work from their desks to a much greater extent than at any other location, such as a conference room. Case in point: they make 88% of phone calls from a personal desk at work. Read More »

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Summary: Crossing the bridge – Five cloud services you should pay attention to

A number of key applications consumed by businesses through premise-based deployments are now available from the cloud. Irrespective of where you are in the evolution to the cloud, here are five services that are worth your attention.

Read my full article for a closer look!

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Meet the World’s Most Virtual Manager

Three lessons from the next frontier of managing

Thomas Winter works from a village of 3,000 people outside Zurich, Switzerland.  Not a single member of his 100-person team works in the country.  He conducts weekly meetings and delivers performance reviews virtually using video conferencing.  He’s accountable to business leaders in Cisco’s San Jose, Calif., headquarters and others in cities across the globe.  Oh, did I mention his team is responsible for driving adoption of a new commerce platform for $40 billion in Cisco product revenue through 1,000 partner organizations and 20,000 Cisco sellers?

What’s interesting talking to him is how normal all this seems to him.  Jack Welch recently said, “The Jack Welch of the future cannot be like me.”  Talking to Thomas, I’m pretty sure I’m getting a glimpse of one of those “jobs of the future.”  A new frontier of managing from anywhere using virtual technologies is emerging.  So what does it take?   If new opportunities present themselves but require – or allow – us to lead virtually, how ready are you?

Here are three take-aways from my conversation with the person I’m dubbing, the “world’s most virtual manager”: Read More »

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