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Building Relationships over Distance –Tips for Success

I recently read a great article that talks about how midsized companies can take advantage of slow periods to visit customers, partners, and others to better understand their needs.

The article comes from Erik Sherman from the National Center for the Middle Market. Part of Ohio State University’s Fisher College of Business, the center provides knowledge, leadership, and innovative research on U.S. midsized businesses.

Sherman provides is great advice, but in a fast-moving, highly competitive economy that never seems to slow down, I would add the following points:

  • Getting to know your stakeholders shouldn’t be just a once-a- year activity
  • Engaging with them shouldn’t be limited by the ability to travel due to time or budget constraints

Let’s take the case of engaging with employees and co-workers.  As middle market companies continue to lead economic growth and job creation, Read More »

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Taking All the Right Steps for Customers

Cisco Receives Recognition from Top Analyst Firms

As we start a new fiscal year, I’ve been reflecting on the year we’ve just completed – particularly as it relates to video collaboration.  We delivered innovation across our portfolio that enables customers to enjoy a seamless video experience from the browser to the boardroom. And the latest set of analyst reports validates this.

My greatest satisfaction, of course, comes from our customers.  But when industry watchers also take notice, it has a really nice ring. In each of the latest video reports from these top analyst firms, Cisco is recognized and evaluated:

I believe this recognition is testament to our no-compromise strategy: Make video collaboration simple and delightful Read More »

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#CiscoPublicSafety Series: Connected Justice Solutions for Correctional Facilities

Two of the biggest problems that prison staff must face every day are security and cost. From visitation to healthcare to education, cost-efficient technology solutions can make the lives of inmates safer and better.

Cisco® Connected Justice™ and Renovo Software have partnered to integrate Renovo’s expertise in inmate visitation management and Cisco’s open communications infrastructure. This combination provides prisons and courts with the ability to offer telecommunications services that improve lives and uphold public safety standards while cutting costs.

A great example of this theory in practice is Muskegon County Jail. The Michigan jail will leverage Renovo’s videoconferencing technologies to facilitate visitation for inmates and their families, as well as streamline communication with courtrooms and lawyers. Televisitation allows inmates to maintain frequent face-to-face contact with their legal counsel and visitors without the concerns of physical safety and contraband. This technology alleviates a burden on prison personnel and eases the physiological impact of visiting a prison for families of inmates, especially children. Video visitation is not new, but Muskegon County is a pioneer in fully adopting the practice and planning for its future use. Read More »

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When Minutes Matter, You Can’t Afford to be Lost in Translation

On a recent visit to my doctor’s office, I observed something that I probably wouldn’t have paid much attention to in the past:  When a nurse called the next patient back for her appointment, a young girl also stood up and explained that her mother didn’t speak English well and asked to accompany her to interpret.

I live right outside of Washington, D.C., which is fortunately a culturally diverse area so I am used to hearing different languages on a day-to-day basis.  I guess I never really considered the impact of not speaking English when it comes to seeking medical care.  Luckily, the example above, seemed like a routine office visit, but it got me thinking about what would happen in an emergency situation where seconds count.

Paras and Associates know this scenario all too well as they provide real-time language interpreters for healthcare environments using video collaboration. PAA’s service ensures that patients anywhere in the country, who speak any language, can gain access to high quality medical interpretation in an instant. Video communications has played a significant role in their practice and has significantly reduced “lost in translation” errors by allowing doctor, patient and interpreter to see each other’s faces. The power of video overcomes language barriers that can often be misinterpreted over the phone … and herein lies my passion.

I’ve had the pleasure of getting to know Melinda Paras, PAA’s president and CEO.  Melinda is a veteran of the medical industry and saw a need to deliver a better “business outcome” to patients and medical staff.  In this case, the business outcome could mean the difference between life and death.

Video communications can Read More »

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Case Study: Innovating Patient Experiences with Collaboration

May 7, 2014 at 12:20 pm PST

In business, clear and rapid communication is always important, but it’s most important in healthcare, where saving minutes or even seconds can make all the difference. A growing number of healthcare organizations are adopting video conferencing to improve communications both internally and with patients. The potential benefits are huge.

Internal video conferencing and telepresence technology can help healthcare organizations better manage rapidly escalating costs, accelerate innovation, deliver high-quality care, and maximize the use of skilled resources. Doctor-patient videoconferencing has the potential to broaden access to healthcare, add convenience, and lower costs, according to a recent InformationWeek article examining the results of its 2013 Healthcare IT Priorities survey. (The survey found that 28% of respondents are already using some form of doctor-patient video communication.)

Video is the future for Park Nicollet Health Services, a nonprofit, integrated healthcare system Read More »

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