user experience

November 19, 2015

COLLABORATION

The User Experience

2 min read

This is part of a series on the evolution of the Cisco Collaboration Cloud platform, exploring the technical and design principles behind its unique architecture. In the last post in this series, Rowan wrote about revolutionizing enterprise communications through the cloud to deliver amazing experiences. I am glad that Rowan mentioned experience, because that happens […]

September 3, 2015

SP360: SERVICE PROVIDER

Point of View: Optimisation, Monetisation and Customer Privacy

2 min read

Guest blog from Paul Jesemann, Cisco Solution Consultant, Mobile Architecture, APJ In June, a mobile operator in India was accused of spying on its customers by inserting a javascript in browsing sessions on its 3G network. The service provider admitted it was using a solution to help customers keep track of data usage, yet in […]

Some tuning on Cisco.com search

1 min read

We’ve done some fine-tuning on the search on Cisco.com: It should feel faster, especially after the first search you do Results should be even more relevant Popular features like the “information box” for key queries remain intact Let us know how it’s working for you!  

March 2, 2015

COLLABORATION

Project Squared: You Asked, We Listened

2 min read

When we launched Project Squared in November of 2014, one of the things that was really important to us was to listen to our customers, and to use the things we heard to adjust the experience. We established several “listening posts” – ways for us to get feedback. Analytics and metrics were one way. Another […]

February 17, 2015

DIGITAL AND SOCIAL

Community Manager: Digital Maven

1 min read

The expectations on the modern marketer are ever-increasing.  The list of skills required includes the classics: market research creative writing attractive branding engaging event management seamless customer support Add these relatively newer skills: crisp digital photography smooth video webpage coding real-time social media listening business analytics The community managers behind the brands you continue to […]

December 22, 2014

SP360: SERVICE PROVIDER

Wi-Fi moves to real-time with VoWi-Fi

1 min read

The recent release of the Cisco® Universal Wi-Fi solution for service providers is the industry’s first end-to-end solution with HD VoWi-Fi (Voice over Wi-Fi) as a key...

November 17, 2014

DIGITAL AND SOCIAL

Giving Agile A Brain

2 min read

There’s a pretty great, short post from Business Insider last year that’s been getting re-circulation recently. It’s one-sentence summaries of famous business books like The Innovator’s Dilemma, Good to Great, Outliers, Purple Cow and The Lean Startup. I particularly liked BI’s short summary Eric Ries’ book The Lean Startup, which is centered around the concept […]

October 2, 2014

DATA CENTER

The eStore Vision Has Become a Reality! A Single Storefront for IT Services

3 min read

Today’s blog post is by a guest author, Adel du Toit, who is currently spearheading the effort by Cisco’s internal IT organization to deliver IT-as-a-Service internally, dubbed the Cisco IT “eStore.” Recently, the eStore team took home multiple awards, you can read more about that here. (If you’re not familiar with the eStore, be sure […]

September 8, 2014

NETWORKING

Ready for #SuperMobility?

1 min read

It's no longer a question of whether mobility best practices and policies are required, it's a matter of when your strategy will get ahead of the unstoppable trend. Business and...