As part of my work at Cisco, I get to talk to customers very often. Through these conversations, I learn what works for them and what concerns them. Lately, I’ve been hearing a common theme from a lot of customers: in many organizations IT staff is small and not growing while they are being asked to do more to meet the bring-your-own-device (BYOD) challenge.
BYOD has drastically changed the technology landscape as users bring many different types of personal devices to the networks of schools and colleges, hospitals, financial agencies, enterprises and other organizations. One university IT team, including their chief technology officer and their IT administrators, recently told me that they had 200% network user growth and 300% endpoint device growth over the last several years. As for their network, they used to have less than 100 wireless access points (APs). Guess how many they have today? Over a thousand. And they are planning to deploy several hundred more APs in the coming months. How about their IT headcount growth? As you might have guessed, it’s not grown at all.