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Workplace Services. A Brief Personal History of the Service Catalog and Its Evolution

When Cisco acquired netwScale (my company), in addition to our cloud portal, it also brought in the Cisco Workplace Portal (formerly RequestCenter).

There was a lot of curiosity as to what Cisco would do with an ITIL style service catalog and what the future of such product would be within Cisco.   Well, it’s 18 months later and it is doing quite well, with an exciting roadmap and some new things already shipped and some in the wing.

In this post, I want to discuss what are workplace services, how they have evolved, how they are evolving and what it means to the service catalog.

Workplace services are those services that employees need in order to do their jobs. They include computers, phones, offices, new employee set up, terminations, access to applications and anything else you can imagine.  I have seen tens of thousands of service definitions both common and unusual.

Common ones are the desktop computer variety, but even these sometimes have an unusual bent. For example, banks have different workstations for tellers than admin staff.  Other have engineering workstations that are  different salespeople. Role definition becomes a pretty important aspect of a service catalog implementation.

Unusual ones were “Report chemical fire”, “Order Executive Sedan”, “Inter-factory mail”, and “File patent idea”. Patent as a service, if you will

If it was something that could be requested, it went in the catalog. Today some customers have 1,500+ service definitions in their catalogs with user bases in the 350,000 employees.

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Are You at Oracle OpenWorld or Interop this Week?

October 1, 2012 at 6:52 am PST

The Intelligent Automation / Unified Management team is going to be at Interop in New York and Oracle OpenWorld in San Francisco. We’re looking forward to speaking with you!

Here’s a run-through of both events so you know where to find us:

Oracle OpenWorld, San Francisco

Did you know that Oracle NoSQL Big Data Solutions are Offered on Cisco UCS?  Join us at the Cisco booth theater to learn more about “How Cisco Tidal Enterprise Scheduler Lowers TCO for Oracle Big Data by Automating NoSQL Workloads on Cisco UCS”.

Attend one of the three sessions this week in the Cisco booth (1221):
Monday at 3:30 PST
Tuesday at 11:30 PST
Wednesday at noon PST

We’ll be showing an exciting demo of the real-time big data analytics for the social media at the event. This demo is powered by the Tidal Enterprise Scheduler.

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Meet Intelligent Automation at VMworld this Week!

August 27, 2012 at 1:43 am PST

Welcome to San Francisco for one the most exciting events of the year!

Here’s a short blog post that will help you connect with the Intelligent Automation team at VMworld and learn about new solution developments and releases. In particular, you will be interested to see a brand new demo featuring Virtual Network Management Center 2.0. VNMC is a centralized device and security policy management software, which works together with Cisco Virtual Security Gateway (VSG) and the Cisco ASA 1000V firewall to manage security on Nexus 1000V virtual switch series.

Other Intelligent Automation and Unified Management demos offered in booth #1213 include:

Cisco Intelligent Automation for Cloud
Network Services Manager

And make sure you mark your calendar to attend one of these theater presentations to learn more about what Cisco can offer your organization:
• My First Cloud Get Started with Cisco Cloud Management from Cisco Data Center
This session will discuss how Cisco Intelligent Automation for Cloud enables IT to move from manual to flexible automated provisioning of physical and virtual resources, while maintaining existing processes and governance, increasing IT efficiency.  Monday, August 27 10:30am Cisco booth

• Virtual Network Management Center 2.0 from Cisco Data Center
Join us to learn about Cisco’s latest VNMC release.  Tuesday, August 28 11:00am Cisco Booth #1213

• Private Cloud Case Study with Cisco Management and Orchestration from Cisco Data Center
Join this session to learn about the challenges Cisco IT has solved by implementing cloud management and orchestration technology to provide internal private cloud services. Tuesday, August 28 11:30am Cisco Booth #1213

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Good post on cloud journeys: crawl, walk, run

Cloud is a journey. This post discusses our approach to crawl, walk and run.

A cloud architecture has multiple facets and requirements, a key part of which is the need for cloud orchestration and provisioning, coupled with a self-service end user portal.  Let’s call this “Cloud Automation” for now.  If you are designing and/or building a cloud, then, part of your work will be to deliver a cloud automation solution to deliver on that promise.  How do you plan to go about that?  One approach is to define your extensive list of requirements, based upon your business needs and current capabilities, and go about building out that solution.

Another approach is what I’ll call “Crawl Walk Run”.  The incremental approach.

Post is here.

Cloud is a change to the operational model: a change in behavior, accounting, process and people. You can’t do it overnight. Trying to deliver every service doesn’t work.

It’s very important to set a roadmap of where you want go with your cloud services so you don’t get stuck in the VM Azores — this is where all the focus is on VM provisioning and then you deploy technology that does that. And only that.

You need that roadmap of services and a technology platform that supports your vision. Even if all you first is crawl.

 

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The Road to PaaS. What’s Post-IaaS – Network thoughts

Recently, I wrote an article on PaaS for IT BusinessEdge entitled the road PaaS, understanding your post IaaS options.  Here’s an excerpt.

The Road to PaaS

PaaS is an enticing proposition that has generated a lot of market buzz.

But PaaS forces tradeoffs and it shouldn’t be seen as a one-size-fits-all proposition.

To understand, I like to draw the distinction between what I call “Silicon Valley PaaS” and “Enterprise PaaS.” The majority of the discussion in the market today revolves around the Silicon Valley PaaS pattern, which is a truly abstracted “black box” approach to software platforms.

This form of PaaS exposes a set of standardized services to which you write your applications, completely sheltering developers from the underlying complexity below the PaaS abstraction.

It makes a lot of sense for brand-apps built with modern frameworks like Python and Ruby in greenfield development environments that are highly standardized.

The basic premise of the post is that PaaS for an enterprise is VERY different from PaaS for a Silicon Valley start up. And nowhere is it more  different than in the network requirements.

The PaaS customer is a developer who will code an application, use the underlying services offered by the PaaS stack, such a database, storage, queueing, etc.  The developer deploys the code, selects a few options and code is live.

So what’s going on with the network? Well, the PaaS layer will need to auto-scale, fail-over and deliver performance at some level. It may need it’s own domain as well. That PaaS layer will need to talk to underlying network services such as firewalls, switches, etc.  That PaaS really needs access to infrastructure models that deliver network containers to whatever PaaS abstraction the PaaS layer has.

Hard enough to do when all the containers are the same, as it would be in a Silicon Valley PaaS offering.

It doesn’t work with the existing enterprise platforms.  This is a big opportunity for innovation

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