Ciao! The data center and cloud management software team is in Milan this week to showcase our Unified Management solutions in the Data Center and Cloud booth as well as the Cisco ONE Platform booth at our annual Cisco Live customer event in Europe.
So, please check out the live demos, join our breakout sessions, and take this opportunity to how our Cisco’s Unified Management software solutions can help your organization improve efficiency, become more agile, and reduce costs.
See below for details and stay tuned for some exciting announcements …
As previously introduced in my colleague Song’s blog post, Cisco Prime Service Catalog is an industry-leading IT service catalog solution for any managing any type of service request – from desktop to mobility to data center. If you aren’t familiar with our product already, make sure to watch this video:
In most organizations, there is no single system or “app store” that end-users can use to request all the IT tools and services they need to do their job. There are typically different siloed processes for ordering, fulfilling and tracking each of those IT resources (e.g. mobile devices, laptops, applications, infrastructure, access to systems). And with the continued proliferation of new technologies and applications, this has become increasingly frustrating for end-users – and more challenging for IT service delivery teams. Cisco Prime Service Catalog provides a modern and unified approach to solve these problems, with a simple and user-friendly service catalog that eliminates the complexity of ordering services across these different IT silos.
The results? Increased productivity for end-users. Faster and more efficient IT service delivery. Higher IT customer satisfaction scores and greater IT-business alignment.
So what’s new in the latest version of Cisco Prime Service Catalog? Version 10 is packed with several new features and enhancements, including:
A next-generation HTML5 user interface with new capabilities. The user experience for our IT service catalog was inspired by consumer internet sites and app store concepts, and developed in collaboration with Cisco’s own IT organization. In this modern new user interface, end-users can easily search and filter for different apps and tools to find specific services, select and configure the options they want, and place them in their shopping cart.
Depending on who they are in the organization, end-users will have a different view of the catalog – based on role-based access controls. So your employees can search and browse through the catalog to find and download different mobile and desktop apps:
Flexible policy frameworks to enable greater control of available IT services. For example, we’ve added new quota functionality for managing IT resource requests. Quotas are especially useful when automating the delivery of finite resources like storage or compute capacity, or managing against departmental budgets or grants. Another examples is our new policy alerts and enforcement for lease expirations, to notify users before auto-expiring their access to particular resources. Providing your users with the option to automatically extend or cancel their lease can improve resource utilization and increase customer satisfaction.
Finance and demand management enhancements for showback and a “bill of IT”. All IT service providers charge for their services, but the concept of pricing and costing is still new for many enterprise IT organizations. Showback is a typically starting point, and we’ve added new capabilities to differentiate pricing for different classes of service (e.g. gold, silver, bronze) for different departments or tenants. Chargeback is often challenging for many IT departments to implement organizationally, but showback can provide a “bill of IT” with the details of who is using how much of what – without actually implementing cross-department charging. In other words, it shines a light on actual IT consumption and costs. In this new release, we’ve also made it easier to integrate with 3rd party billing systems and tools (e.g. Cloud Cruiser) to help automate financial cross-charges between departments
You may have heard the buzz about the internal Cisco IT deployment of Cisco Prime Service Catalog, dubbed the “eStore”. It’s been featured in a number of articles in the media as the internal enterprise app store that powers Cisco’s BYOD and mobile apps program – and provides Cisco employees with a one-stop shop for all IT services (from desktop to data center). If you’re attending Cisco Live in Milan later this month, you can learn more about the case study in this “Inside Cisco IT” session here.
Another service catalog case study that we’re featuring at Cisco Live Milan is Steria. Steria is a great example of one of our service provider customers in Europe; they’ve used Cisco Prime Service Catalog to enable on-demand, self-service delivery for a broad range of IT workplace services, including desktop and mobile applications. You can read more in my earlier blog post – or if you’ll be in Milan, check out the session here.
During the week of Cisco Live Milan, you will also hear more about Cisco Prime Service Catalog version 10.0 in the context of our soon-to-be-announced new release of Cisco Intelligent Automation for Cloud (IAC). Cisco Prime Service Catalog is one of the bundled components within this cloud management software solution, so the enhancements in version 10 are also reflected in the upcoming new release of Cisco IAC. You can join one or more of the Cisco Live Milan sessions listed here to learn more about Cisco IAC.
Cisco UCS Director delivers unified orchestration and management for converged infrastructure solutions by abstracting the complexity of individual devices, hypervisors, and virtual machines. This provides administrators with a holistic, converged infrastructure management experience.
Some UCS Director advantages include:
Open and flexible system, providing multi-vendor IT infrastructure management
Turnkey solution, quick time-to-value via setup within an hour
Out-of-the-box support for the most widely deployed converged and integrated infrastructure systems: Vblock, FlexPod, and VSPEX
Cisco’s unified management approach reduces deployment times from weeks to minutes – for either virtual or bare-metal environments
Automate your infrastructure management so that your staff can focus on more important business-critical initiatives instead of mundane manual tasks
But don’t just take our word for it. Check out a live technical demo and see for yourself the value and benefits that UCS Director can bring by automating your converged infrastructure. We are currently offering morning and afternoon sessions on December 11th, December 17th and January 14th.
To register for the live webcast, please visit here.
To further familiarize yourself with Cisco UCS Director, watch this video.
Cisco was among the select companies that Forrester invited to participate in its new Forrester Wave report, “The Forrester Wave: Private Cloud Solutions, Q4 2013”. The report focuses on commercial software offerings for enterprise private cloud deployments, ranking the 10 most significant vendors (from an initial field of 27) based on 61 different criteria – with more than 100 customer interviews. You can download the full report here.
In this evaluation, Cisco received the highest score in strategy and is in the top three overall for our current offering. Read More »
Like many IT organizations, Cisco’s internal IT department is deploying Big Data solutions to mine the ever-increasing data in-flow from a wide range of sources – and thus gain competitive advantage and insights.
The typical environment includes an ecosystem of different tools and data sources that looks something like this (image courtesy of @TorstenVolk):
Source: EMA Research
Cisco IT realized that as the demand for analysis of this data increased, the demands on their infrastructure and Day 2 operations management would likely grow exponentially. So they knew that they needed an enterprise-grade workload automation solution that could manage processes involving Hadoop, MapR, Cloudera, Informatica, Teradata, SAP HANA, BusinessObjects, Tableau as well as other analytics applications, data feeds and repositories.