This is part of a series on the evolution of the Cisco Collaboration Cloud platform, exploring the technical and design principles behind its unique architecture.
In the last post in this series, Jens Meggers talked about the huge importance of user experience, and how essential it is to simplify, connect, and delight. Software-as-a-Service (SaaS) is increasingly essential to delivering those three ingredients.
A true SaaS platform can provide continuous delivery, enabling rapid updates of software to make constant improvements on those ingredients. It also enables A/B testing and metrics-driven software development, which can ensure that the product is in fact delivering a great user experience.
The problem is that all of that works fine and well for companies that can get a complete collaboration solution from the cloud. But – the reality is – these types of greenfield environments are not all that common. Most companies have a huge amount of on-premises software. In fact, most of them have a huge amount of on-premises software that provides collaboration functionality. IP PBXs (like our own Unified Communications Manager), email servers, corporate directories – these all exist en-masse on-prem. And for many companies, these products work and work well, with quite a bit of life left in them. Consequently, even for a company that is excited about the user experience that SaaS can deliver, it’s not clear how to get there because they aren’t greenfield. Read More »
Tags: Cisco, cloud, collaboration, collaboration summit, hybrid, SaaS, unified communications
Thirteen is a lucky number for Cisco Collaboration. For the 13th year in a row, Gartner shows Cisco as a leader in its 2015 Magic Quadrant for Corporate Telephony, positioning Cisco highest in execution and furthest in vision for corporate telephony among all eight vendors.
Similarly, Cisco is also included in the Gartner Critical Capabilities in Corporate Telephony. Released this week, the report takes a closer look into the eight vendors represented in the Telephony Magic Quadrant. And in it, Cisco earns the highest product scores in 3 of 4 critical capabilities for telephony.
Some highlights from the Critical Capabilities report include Gartner giving Cisco the highest product score among all the vendors in the following 3 Use Cases: Read More »
Tags: Cisco, collaboration, Magic Quadrant, telephony, unified communications
The evaluation is complete. And we think Cisco Unified Communications scored well. Very well, in fact. Just released, the 2015 Gartner Critical Capabilities for Unified Communications is a product-centric overview of UC vendors.
The report digs deeper into the vendors represented in the 2015 Magic Quadrant for UC. In Gartner’s words, it’s “intended to help organizations define their requirements and select specific products that match their needs as aligned with one of the use cases.”
In the report, Gartner evaluates the effectiveness of vendors in addressing user needs in four primary use cases. Cisco received the highest product score in three out of the four:
- Full UCC with Strong Telephony Requirement
- Full UCC with Strong CollaborationRequirement
- Ability to Offer Hybrid Solutions
Not to worry, Cisco UC scored third highest in “Ability to Work with Complementary Vendors.”
Read More »
Tags: Cisco, collaboration, Gartner, hybrid, infrastructure, telephony, unified communications, video conferencing, web conferencing
Cisco Unified Communications Delivers a Full Experience
As I read the latest Gartner Magic Quadrant for Unified Communications by Bern Elliot and Steve Blood, August 10, 2015, one word stood out: full.
full: adjective – not lacking or omitting anything; complete
It’s a word that Gartner mentions when describing leaders.
“Leaders have a full UC offering and strong market presence, and demonstrate success in the field. They have a strong presence in related markets to expand their footprint in UC. These vendors and their channel partners have experience delivering UC to a broad range of enterprise types and into most geographic regions.”
We believe our position as a leader for unified communications in this year’s report reflects that fullness. This is especially evident in our position as furthest to the right for “Completeness of Vision.”
Read More »
Tags: Cisco, Cisco Spark, collaboration, Gartner, Magic Quadrant, meeting rooms, report, UC, unified communications
Dear Contact Center Marketing Director,
I’ve been thinking a long time about this and I wanted to write and mention a few annoying things about your contact center. I also have some great suggestions for you on how you can improve your customer service. I’m not saying I have all the answers but as a valued customer I thought you might like to hear from me. I believe these opinions are not just mine, but probably span a large part of your loyal client base. Read More »
Tags: Cisco, cisco on cisco, CiscoIT, coc-collaboration, contact center, unified communications