This is the second post in a monthly series from Dimension Data and Cisco Channels looking at user adoption and integration of unified communications and collaboration (UC&C) solutions. Findings stem from Dimension Data’s 2013 Global UC&C Survey, developed with ICT researcher Ovum and featuring responses from more than 2,700 participants in 18 countries across 20 vertical industries.
In last month’s post, we talked about how sales of unified communications and collaboration (UC&C) need to be less about flashy technology and more about the user experience – “one size” UC&C sales definitely do not fit all types of customers.
To Scott Cruikshank, director, converged communications, North America for Dimension Data, it goes even deeper than that.
“UCC is not a technology,” Scott says. “It is about improving communication and business process by leveraging technology tools. If we take a technology-first approach, we tend to look only at a particular silo of the UCC stack or limited applications for the technology.”
Trade (also known as “commerce,” “financial transaction,” and “barter,” among other terms) involves the transfer of ownership for goods and services from one person or entity to another by receiving something in exchange from the buyer. A network that allows trade is called a market.
Trade originated with the start of communication in prehistoric times. Trading was the main facility of prehistoric people, who bartered goods and services long before the introduction of modern-day currency. Peter Watson traces the history of long-distance commerce to 150,000 years ago (source: The Mediterranean in History, David Abulafia, Getty Publications, 2011).
Practices in modern cross-boundary/country trade have remained relatively static for the past 150 years. The only widespread implementation of technology to facilitate trade has been the advent of phone, fax, and (since 2002) EDI – Electronic Data Interchange (source: “Integration of Electronic Data Interchange (EDI): A Review,” Gengeswari, K. and Abu Bakar Abdul Hamid). More recently, widespread use of email has augmented phone- and fax-based communications.
By the end of 2013, the number of mobile-connected devices will exceed the number of people on earth, and by 2017 there will be nearly 1.4 mobile devices per person. As the consumption of mobile devices increases, so does the need for businesses to change the way they work to reap the benefits. Investment in IT is vital if businesses are to take full advantage of new ways of working – with the best tools and solutions to achieve high levels of workforce connectivity.
The increase in mobile devices creates a great opportunity for businesses. A workforce using mobile devices allows for flexible working practices and more freedom to work whenever, wherever, making the workforce better connected. 82% of visitors to the Cisco Jabber Hub say improved productivity is a direct result of a better connected workforce. Better connections mean quicker decisions are made, improving employee response rates and decision making speed.
Businesses need to address the IT challenges of created by mobility and invest in the most suitable solutions for their business. Unified Communication solutions like Cisco Jabber integrate voice, video, instant messaging, presence, voice messaging and conferencing capabilities. It allows staff to choose the most suitable tools for their needs. This means the workforce can be productive from anywhere, on any device. Read More »
Every Friday, we’ll highlight the most important Cisco partner news and stories of the week, as well as point you to important Cisco-related content you may have missed along the way. Let’s have it.
Off The Top
It’s hard to believe that we’re only a little over two weeks away from Cisco Partner Summit. For anyone that has attended Cisco Partner Summit in the past, you know that you’re in store for a week jam-packed with information, networking, and fun.
So how do partners stay on top of all the information and activities that come out of Cisco Partner Summit? Well, we’ve got a blog post to help you get the most out of your Cisco Partner Summit Experience. You’ll find a list of top social media destinations and information on who to follow, where to find resources, and more.
For today’sdigital generation, collaborative learning is no longer a novelty – it’s an expectation. Students are consuming information in new and different formats – video, Internet, virtual classrooms. These are all tools that are changing the face of education. To make this transformation a reality, students, faculty and administrators need to reliably connect with the people and resources they need whether they’re using their desktop or mobile device, at home or in the classroom.
For schools looking to take the plunge like Katy ISD, what’s the best approach to take?
As I discussed in this recent blog post about , the best approach is looking at the problem with the big picture in mind.
With Cisco Unified Workspace, schools can build a scalable and secure network that will serve as a strong foundation for the future. Watch the video below to see how Cisco’s solution is designed with utility to unify voice, video, data and secure access on any device and at any location.
Equipped with Cisco’s smart collaboration strategy schools can combine voice, video and mobility to create a classroom that allows faculty and students to collaborate efficiently and securely.