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How much Video at Cisco?

We use a lot of video at Cisco. A recent tally shows that Cisco totals over 24,000 video calls every day, which raises a pretty big question: why do we use so much video at Cisco?  Read More »

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Video Collaboration Matters in the Millions

How can a global company make the most of its talent all over the world? How can teams of people collaborate productively no matter where they live and work? While email helps and phone calls help even more, video is critical.

Cisco IT supports our global teams with a successful integrated suite of video options. Cisco employees made nearly 6.5 million video calls this year. What are the most popular video solutions for calls or meetings, and how it has changed Cisco culture? Find out in my short video.

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Journey to the Cloud: a Smooth Transition

I speak with many business leaders about “the cloud” and how best to use it to improve collaboration. Quite often, discussions end up getting into specific services and technologies but I always try to ensure that some basic considerations are a primary focus – namely People, Processes and Culture. This video is a great overview and insight into how important it is to get the foundations right, and what questions you should ask before you start looking for a specific solution or ‘technology’.

The Three Considerations



People are your company’s greatest asset and you need to enable them fully and effectively. Increasingly, they “vote with their feet.” They use their own solutions or those provided directly by their departments instead of official IT options (shadow IT). For many reasons public cloud services are a big hit, but you can’t afford for the virtualized environment you have painstakingly created to be used only for functional or legacy workloads.  Nobody can afford a discrete, separate underutilized platform – unappreciated and with hidden value. Read More »

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Gartner Recognizes Cisco as a Leader in Unified Communications…Again

For the seventh year in a row Cisco was positioned as a leader in the August 2014 Gartner Magic Quadrant for Unified Communications. In the accompanying Critical Capabilities for Unified Communications document, published July 2014, Cisco also received the highest ratings in Full UC with Strong Telephony and Ability to Offer Hybrid Solutions use cases. We believe our continued recognition in these key industry assessments demonstrates that the focus on simplicity and user experience across the Cisco Collaboration portfolio is delivering our customers the productivity gains they are looking for through a collaboration experience that only Cisco can deliver.

According to Gartner,  “The primary goal of unified communications (UC) is to improve user productivity and to enhance business processes. Gartner defines UC products (equipment, software and services) as those that facilitate the use of multiple enterprise communications methods to obtain that goal…UC products integrate communications channels (media), networks and systems, as well as IT business applications and, in some cases, consumer applications and devices.” Cisco shares this vision for UC and continues to deliver key innovations and integrations to ensure our customers are clearly benefiting from the full suite of Cisco’s leading  telephony, video , web conferencing , messaging , IM/P and contact center offerings.

In the 2014 Gartner Magic Quadrant for Unified Communications, Gartner once again positioned Cisco as a leader for ability to execute and completeness of vision.  The report identifies strengths and cautions for individual vendors and we feel the strengths for Cisco UC offering are: Read More »

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Mud, Lightning and Collaboration

GlastonburyDespite having spent most of a weekend stood in mud, rain and thunderstorms at the Glastonbury festival, I’ve spent time since happily reflecting on some of the amazing collaboration between performers over the three days.  Aside from the various bands, whose members (presumably) work closely together all the time to perfect their sound, there were some fairly unlikely partnerships on display too.  Dolly Parton and Richie Sambora from Bon Jovi rocking to “Lay Your Hands on Me” for example. Or Ed Sheeran and Rudimental ripping it up in the middle of an electrical storm.

These combinations got me to thinking about how businesses with very different skill sets and competencies frequently come together to collaborate.  For small to midsized businesses the ability to collaborate effectively with partners, suppliers and customers is often critical to success.

Many organizations collaborate specifically to accelerate growth and innovation.  According to the Plante Moran 2013 Innovation Survey  of 4,225 business leaders,   94% of respondents felt that Innovation was important to sustainability and growth. And three quarters felt that collaborating would increase their chances of success with innovation, with the majority open to sharing financial risk and reward.

“Collaboration was considered a possible jumpstarter for innovation among three out of four of the respondents to the innovation survey.” Plante Moran 2013 Innovation Survey

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