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Cloud: Are you confused, convinced or converted?

If you are in some way connected to the Information and Communications Technology (ICT) industry, you probably have an opinion on cloud-based services. The past couple of years have seen a frenzy of activity in the business to business cloud services with manufacturers, service providers, and users extolling the virtues of the virtual. Product and service models once confined to the realm of the consumer have started gaining mindshare within the business community. As someone who went through the stages of being confused, then convinced, and finally converted, some of my learnings from partnering with Cisco to launch a Unified Collaboration as a Service (UCaaS) in Canada may be of interest to some of you.Collaboration from the cloud -2

Interest in UCaaS typically stems from one of two areas of the market – providers and users. Irrespective of which side of the business you fall, you are likely to come across some, if not all, of the concerns listed below when considering the deployment of a UCaaS solution. Read More »

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The Application Economy

To read the first part of the Network Matters blog series that discusses how an architectural approach to mobility is essential for the Future of Mobility, click here. To read the second part of the series that focuses on how IT leaders can rely on a network to simplify the process of onboarding new mobile technology, click here. For the third part of this series that discusses how Service Providers can deepen their enterprise customer relationships by addressing pain points and meeting new enterprise mobility challenges, click here.

In the new mobile and cloud era, applications are evolving and changing the role of networking at a rapid pace.

In this final blog post of the Network Matters series, I’ll discuss how mobility is driving an application economy that is enabled by intelligent networks.

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Mobile Network Opportunities for Service Providers

To read the first part of the Network Matters blog series that focuses on how IT leaders can rely on a network to simplify the process of onboarding new mobile technology, click here. To read the second part of the series that discusses how an architectural approach to mobility is essential for the Future of Mobility, click here.

The ultimate goal of business mobility is to drive better productivity, heightened customer experience, and achieve a harmonious work/life balance.

As we’ve discussed over the course of this Network Matters blog series, businesses can support and shape further adoption of this key technology and capture its full benefits by implementing the right network solutions.

It’s also important to discuss how business mobility represents an opportunity for service providers (SPs). I’m going to address three of them:

  1. Consumerization of IT to offer cloud-delivered mobility services at lower cost-to-serve, as well as service delivery reinvention
  2. New emerging and monetizable business models to support consumer desire for unique service offerings
  3. Consolidation of the business mobility market to provide a more integrated, end-to-end value proposition

Service providers can deepen their enterprise customer relationships by addressing pain points and meeting new enterprise mobility challenges. According to a recent Cisco whitepaper, here are some ways SPs can embrace new mobile opportunities by focusing on comprehensive network solutions.

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Why Has the Journey to Cloud Been Slow for So Many Clients?

November 21, 2013 at 8:23 am PST

This is the fifth post in a series from Dimension Data and Cisco Channels looking at user adoption and integration of unified communications and collaboration (UC&C) solutions. Findings stem from Dimension Data’s 2013 Global UC&C Survey, developed with ICT researcher Ovum and featuring responses from more than 2,700 participants in 18 countries across 20 vertical industries.

In the last blog based on Dimension Data’s research, Nagi Kasinadhuni expanded on the idea that certain technologies were merely a ticket to the game. In this edition of the UC&C series, we had the opportunity to interview Neville Cousins, solutions director for voice and applications at Dimension Data. Cousins gave us more insight on the data from the UC&C study from his perspective.

He focused on the idea that the market has seen a slow uptake of cloud deployment. Based on Dimension Data’s research the adoption rate has certainly been slower than Cousins would have anticipated. Read More »

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Intelligent Video Collaboration for Hot desking and Quiet rooms

As discussed in one of my previous blogs, more and more companies are deploying premium quality video endpoints in hot desking areas or quiet rooms. Hot desking means I can be at any desk within any location of my organization and make and receive calls using my own personal number and identity. By adding this capability to our video endpoints, Cisco is further supporting the concept that video is becoming the new voice and our customers can now enjoy feature parity between our video endpoints and Cisco Unified Communications IP telephones.

blog espen pic - intelligent video collab hot desking

This signature feature is available in the latest software release for EX, MX, SX and C-series Cisco TelePresence Endpoints with TelePresenence Touch. Now you can sign in with your user name and pin to make a Cisco Telepresence endpoint “yours” for the desired period of time.

I strongly believe that user satisfaction and productivity increases by Read More »

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