My previous blog post considered enterprise agility and our individual responsibility to take some level of ownership by being more present and connected. This week at UC Expo in London I met many industry colleagues, and it sparked off some interesting conversations.
Two themes emerged that made me think about what work might look like in ten years time:
1) Balancing artisan creativity with the art of making money
We agreed that the mass-market appeal and adoption of some technologies and devices have lead to quite bland output by some teams. We have, to some degree, lost the ability to be creative at scale. The pressure of time and money and the corporate iteration process often distil the essence of something beautiful down into something quite vanilla – generic tools often force us down the road to blandness.
Thankfully, some emerging approaches and technology are starting to Read More »
Tags: Big Data, Cisco, collaboration, corporate social responsibility, education, innovation, technology, unified communications
The Internet of Everything (IOE) is a hot topic in the technology world. It has become a common theme that is getting press everywhere as CIOs look to move their respective companies into the future and stay ahead of the competition. Presently technology allows you to connect everything from your refrigerator, your car, your TV, even connect your pet cat (well maybe not yet) – to the IOE. A lot of bandwidth and expertise on the back end will be required to support the applications that tie everything together as the distant future becomes the new normal.
When you think of the IOE, you may initially only think that the underlying technology of sensors, network bandwidth, the cloud, routers, security, etc. are the main components that play a crucial role in connecting devices across the various technology domains. How many of you would have thought that the contact center in your company is an important component that will help to bring business value to the large investment made in the IOE? Read More »
Tags: Cisco IT, cisco on cisco, coc-collaboration, contact center, IoE, UC, unified communications
Recently, I have been reading about organizational evolution. There are some great articles and insights out there, but the common theme running through all of them is that we face an unpredictable future and we need to be agile.
The pace of change is accelerating, and the modern agile organization will need answers for three key questions:
- What type of technology is going to be required?
- How will IT be delivered, and by whom?
- Where do we fit in? Us, people.
The Internet of Everything will enable the next great wave of growth. The technology within this wave will connect people, process, data and things. So much value will be realized and this transition will rely on key underlying technology development around cloud, security, mobility and networking. Of course, there will be great products and services, but Read More »
Tags: cloud, collaboration, innovation, Internet of Everything, internet of things, IoE, IoT, mobility, technology, unified communications, video
Lately we’re hearing a lot about the end of traditional workplace hierarchies. Organizations expect employees to do more within smaller teams, and to do it faster. People want the freedom to rapidly move between projects and to collaborate with others inside and outside their organizations with fewer restrictions or privacy concerns. And they want to work from everywhere.
According to the 2014 ZK Research Unified Communications Purchasing Survey, 48% employees now spend at least 30% of their time away from their primary workspace and 71% of organizations regularly collaborate with individuals outside their company.
Today’s collaborators – what I call “agile workers” – are transforming the enterprise. They are creating and sharing ideas and content rapidly, and interacting with colleagues inside and outside their organization from anywhere. They work at their own pace and they want to use the devices of their choice. Gone are the days of being in an office on a 9 to 5 schedule. So even while organizations invest in collaboration tools to improve how people work at work; employees bring their own devices and apps to the workplace to be more productive, individually. What we’re missing is a way to improve productivity for both the individual and the team, using the same, simple solution.
Think about your day. Despite all the new technologies available, do you default to the familiarity of e-mail and audio conferences? Do you feel that you work better with your teams inside your company or with others outside your organization? Do you feel more productive at the coffee shop or at your office? Read More »
Tags: Cisco, cloud, collaboration, Project Squared, unified communications
Video is the New Audio at Cisco. That’s an audacious statement for a guy who started working in the Bell system about 30 years ago. The New Audio? Audio sets a standard that is pretty hard to beat. Audio telephony has been around for almost 140 years. (The first major phone system was started in 1877.) And in that time it has grown to become globally ubiquitous, because of three things:
- it works, really well, all of the time,
- it’s easy to use, and
- it doesn’t matter what phone you use; you just use whatever is available, because all the systems interconnect.
Good quality video communication hasn’t been around for a century – it’s been around for maybe 20 years. (Although click here for a great picture of a commercial video phone from 1969). As a Cisco IT guy, let me explain why video is the new audio inside Cisco today.
Read More »
Tags: Cisco IT, cisco on cisco, coc-unified-communications, collaboration, UC, unified communications, video