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Improving Customer Service Benefits Makeup Company’s Bottom Line

Kroma Makeup serves customers better with unified communications.

The second company we’re highlighting during Small Business Week is Kroma Makeup, which manufactures and distributes a line of wholesale and retail makeup products. In addition to five retail locations and 3,000 retail customers, the company also provides its products to plastic surgeons, dermatologists, and medical spas, so providing an excellent service experience was key to retaining its clients. But the company was losing sales because employees were missing important calls.

To improve customer care, Kroma Makeup turned to Cisco Smart Business Communications System (SBCS) to integrate its phone, email, and fax. Now not only do employees get their calls, but with Cisco Unity Express they can also get voicemail messages delivered to their email.

With Cisco unified communications solutions, Kroma Makeup succeeded in providing customers with improved personalized service as well as increasing employee productivity and reducing company expenses.

Learn more by watching the video!

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Celebrating Small Businesses

See how companies are using technology to help them grow and succeed.

It’s National Small Business Week, and we’re taking this opportunity to honor small businesses. They make invaluable contributions to the country’s economy in many ways, including creating 60-80 percent of new jobs. In addition, small businesses are a driving force of innovation, and technology plays a big part in enabling those efforts.

All week, we’ll be shining the spotlight on small businesses that have put technology to work for them to help them succeed. The first company we’re highlighting is The Headgame, a men’s only hair salon in Roseville, CA. By switching to a unified communications system, the Cisco UC320, the salon provides better customer service with improved call handling.

Watch the video to learn more!

http://www.nationalsmallbusinessweek.com/

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Putting Your Tablet to Work with AT&T and the Cisco Cius

Cisco Cius2011 is shaping up to be the year of the tablet. As seen by overwhelming consumer demand, the trend that started in 2010 continues to rapidly gain momentum.  More and more people see value in the advanced video and collaboration capabilities combined with the mobility that tablets offer.

Within the enterprise, mobile tablets are positioned to be a critical part of a company’s suite of collaboration and communications tools.  Organizations can leverage the unified communications and collaboration capabilities of the tablet to enhance productivity for an increasingly mobile workforce.  Cisco saw the power of this tool and responded with the release of the first mobile tablet made specifically for businesses, the Cisco Cius™.

Today, May 11, AT&T announced plans to offer the Cisco Cius to its business customers, and Cisco expects the Cius to be available for AT&T’s HSPA+ network in the fall of 2011. The purpose-built Cius delivers virtual desktop integration with anywhere, anytime access to the full range of Cisco collaboration and communication applications, including full interoperability with Cisco TelePresence®. The Cius will move easily between wired connectivity to Wi-Fi and mobile broadband networks, including AT&T’s HSPA+ network.

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Investing In IP Phones

Brought to you by the Cisco Innovators Program.

How to control costs, now and later.

Businesses that use voice over IP (VoIP) service and IP phones gain many advantages. No wonder desktop IP phones are used by more than a third of small and medium-sized businesses surveyed in Europe and North America.

Prices of IP phones can differ by hundreds of dollars. If you have multiple phones to buy, smart shopping can bring your company exponential savings.

To make the best investment—for now and the years ahead—answer seven key questions:

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Using Mobility to free you from the desktop – What we’ve learned about deploying Cisco Unified Mobility

Last week, I described what Cisco Unified Mobility is and what it does for me and the other thousands of employees at Cisco.  Today, let me tell you about the deployment process and what we learned.

Cisco IT Implementation

Cisco Unified Mobility requires our Cisco Unified Communications Managers to be on version 7.1 or above, and we started deploying the service soon after we’d upgraded to 7.1.  We deployed Cisco Unified Mobility in each of our 13 Cisco Unified Communications Manager clusters, rolling out the service on a site-by-site basis. This gradual transition process helped to smooth the impact of supporting users and the potential for spikes in outbound calls as employees began working with the SNR feature.  At first, we worried that a large number of calls going out to mobile phones from Cisco sites might overwhelm smaller outbound trunks, but so far we haven’t seen any problems there.  Also, our gradual site-based rollout made it easy to avoid countries that do not allow outbound calling from our private VoIP network to the PSTN (primarily in the Middle East, and in India).

One implementation decision may be a surprise:

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