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How Cisco Keeps Quality High For Voice Calls, Part 2: Metrics

In Part 1 of this post, I described how Cisco IT addresses the first key question—about reporting on voice service availability. In this Part 2, we’ll cover the second question: How does the call sound to all of the connected parties?

Cisco IT Metrics for Measuring Call Quality

Although it seems counter-intuitive, the best source of information about voice quality may not be the people who were on the call. Of course, user trouble tickets about problems such as static and echo can be important indicators of bigger issues in a voice system. But we often find that users don’t report voice quality issues, so additional tools are needed.

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Miss a Call? It May Mean Missed Business.

Today’s small to medium -size businesses (SMBs) rely on advanced communication technologies to keep them one step ahead of their competition and expand customer communication. As time is money in an SMB environment, small business owners need an easy-to-use voice system that can help keep them connected at all times regardless of location, while reducing costs and boosting employee collaboration.

Today, Cisco extended the global availability of its popular Unified Communications 300 (UC300) Series, Model UC320W, to Australia, Austria, Chile, France, Germany, Italy, Ireland, Mexico, Portugal, New Zealand, Singapore, Spain, and a “country pack” available in Switzerland. Crafted specifically for SMBs, the UC320W is an affordable business-class voice collaboration system designed to help drive productivity and profitability, while minimizing operational costs. Through the use of IP telephony, SMBs can be accessible to customers from any location, ensuring operations run seamlessly so they never miss that prospective client call.

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John Deere avoids cost with Cisco Wireless Architecture

Maybe you’ve seen the recent article in RFID Journal: John Deere Planter Factory Gains Efficiency.

John Deere, working with integration and technology partners Prime Technologies (now Kubica) and AeroScout, used the existing Cisco Wi-Fi networking nodes that it had already installed throughout the facility to avoid the expense of installing RFID readers for a new manufacturing solution.

John Deere MaxEmergeXP

Here’s the story: John Deere’s  Seeding Group factory in Moline, Ill. was seeking an automated solution to improve on its manual work in process manufacturing system.  It wanted to increase efficiency in the way it replenished welding material as well as improve the way it carried out processes at its assembly stations at the plant. The factory in question assembles John Deere’s  row-crop planter machines – the MaxEmerge XP range –  that are used by farmers to deposit a variety of seed in soils and seedbeds.

The new system uses a wireless back-haul to a Cisco infrastructure that enables the SAP, reporting and programmable logic controller (PLC) systems to communicate live.  It’s intended to improve material replenishment and reduce delays caused by waiting for materials in its welding areas.  It allows the equipment manufacturer’s kitting staff to boost material replenishment speed, and allows assembly workers to prepare for specific equipment as it approaches their assembly stations. The RFID Journal Story goes into excellent detail on the wip process and the process improvement, but I did want to reiterate some of the key business metrics:

“Our goal was to improve Takt time *,” says Shay O’Neal, John Deere Seeding Group’s project manager, who expects the reduction to increase from what he estimates may be about 5 percent improvement in Takt time thus far. He reckons there has been a 40 percent reduction in cycle time because of the improvement in replenishment. He has also seen a decrease in overtime work undertaken by kitting staff at the welding station. “I was pleasantly surprised to see how well the system met our needs,” O’Neal said in the RFID Journal article.

  • John Deere has seen a 40 percent increase in efficiency in welding due to improvements in material replenishment and fewer delays caused by waiting for materials in its welding areas.
  • On the assembly line, the system provides a view into the work in process (WIP), which thus far has reduced the cycle time (Takt) it takes to assemble a single product by about 5 percent.
  • Since existing Cisco Wi-Fi nodes read the RFID tag of each seeder as it passes from one assembly station to another, indicating where it has been and what its next assembly location will be, John Deere avoided the expense of installing RFID readers.

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Set Your Mobile Employees Free with UC

A unified communications solution provides the tools to work from anywhere on any device

Whether telecommuting is a privilege for your employees or a necessity for your small business, chances are good that at least a couple people in your company work from home or while on the road. Many small companies enable telecommuting via a virtual private network (VPN), which is a good first step in giving employees remote access to business resources on your network. But for folks to be as productive away from the office as they are in the office, they need additional collaboration tools provided by unified communications (UC). If you’ve built the right network for your business—one that supports your existing needs and future applications—you can more easily add UC to further untether your mobile employees. Read More »

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Boeing Delivers First 787 Dreamliner. Cisco Delivers Solutions to Boeing. Congratulations Both!

Congratulations to Boeing on shipping it’s first 787 Dreamliner to ANA (All Nippon Airways). The world has been waiting and US Manufacturing has delivered. But it’s not just US Manufacturing – suppliers as far away as Australia, Italy, Japan and Russia, to name but a few countries have been working with Boeing Engineers to bring the airplane to market – and using Cisco or Cisco Partner technologies to do so!

The video, courtesy Associated Press’ YouTube Channel, shows the first Boeing 787 Dreamliner Airplane being handed over by Jim Albaugh, President and CEO, Boeing Commercial Airplanes, to ANA’s President and CEO – with a large key!

Jim does talk about the delays – but it was such a vast undertaking – and in the ‘old days’ it would have taken a lot longer! There are plenty of Manufacturing improvements that have taken place over the decades that have helped speed things up. Here are three Cisco Solution areas where Cisco and its partners made a difference: Cisco WebEx, Cisco MMVC (Manufacturing Mobile Video Collaboration) Solution, and Cisco Context aware, many using Cisco Unified Industrial Architectures. It’s as easy as 1, 2, 3 for any manufacturer who wants to know the secrets. Here’s how, and with customer comments to boot

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