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Kitchen Designer Gets Business Makeover with UC

Thurston Kitchen and Bath is one of the largest independent kitchen and bath companies in the U.S. with 14 locations throughout Colorado. The company needed to streamline outmoded business processes, including aging data communications and individual phone systems, while maintaining its high-touch personalized service. By installing a Cisco unified communications (UC) solution that integrated voice and data communications, Thurston improved employee productivity and customer service, resulting in increased sales and revenue.

Watch the video to learn more!

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Vblock for Cisco Unified Communications Can Speed Time to Revenue

A little while back I blogged about the Vblock solution for Cisco HCS. This time around I’ve got answers about another solution, Vblock for Cisco Unified Communications, which is designed for delivering hosted services.

To succeed in today’s fast paced, global economy, businesses must be able to communicate and collaborate. This requires access to a range of voice, video, and messaging communication tools. While the essence of communication is to break down barriers, organizations today must contend with the barriers imposed by increasingly complex communications environments. The VCE solution enables rapid deployment of Cisco Unified Communications applications on Vblock Infrastructure Platforms to provide an integrated hardware and software solution that connects people, information, and teams, helping to enable comprehensive and effective collaborative experiences.

Before you keep reading, watch the video Cisco UC “As-A-Service” Offers on Vblock Platform, which provides an overview of the solution, and what customers can expect.


What are the advantages of Vblock? Keep reading for the FAQ. Read More »

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Where Cisco IT Deploys Cisco Unified Communications Manager Clusters … and Why

Cisco IT currently has approximately 21 Cisco Unified Communications Manager (UCM) clusters worldwide to support our global voice communications in the production environment. Where we deploy these clusters around the globe reflects our user concentrations, their requirements for call performance, and the availability of and regulatory considerations for network infrastructure in different parts of the world.

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How Cisco is Implementing an IP Phone Refresh Program

IP telephony has been deployed for over 12 years now within Cisco.  We are constantly in an ongoing process to refresh our older phones with next generation devices.  It’s not easy – it’s a little like painting the Golden Gate Bridge:  you’re never finished.

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Cisco Live, VXI, and the New Convergence

As if desktop virtualization wasn’t complicated enough… let’s throw unified communications in there, and really roll the dice (sticking with the Vegas theme) with getting your small pilot/PoC off the ground.  Right?  Well traditionally, yes, but we’ve actually seen this movie before – one that tells a very similar story of convergence at the desktop that resulted in a major transformation in how enterprises leverage the intelligence in the network to bring two previously disparate worlds together (this reads better with the voice-over guy they use in Hollywood trailers). Read More »

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