It seems like every five years a major shift takes place and is debated at the collaboration industry’s premier conference: VoiceCon. Now called Enterprise Connect, this year’s conference got underway yesterday in Orlando, FL.
In 2001, the great debate was around the convergence of voice and data, as industry leaders took sides over whether the IP-PBX ready was ready for prime time.
In 2006, the buzz was around the topic of Unified Communications, where a single platform emerged to deliver voice, messaging, and basic video.
This year, I predict a great debate over the question, “What does collaboration look like in what Ray Ozzie termed ‘the post-PC world?’”
Last week, Samsung’s MOBILE UNPACKED 2011 event brought a new level of collaboration between Cisco and the mobile device leader. Together, Cisco and Samsung announced a set of solutions designed to transform enterprise mobility, enabling organizations to leverage the wave of mobile devices coming through their doors.
At the event, the President and Head of Samsung’s Mobile Communications Business, Mr. JK Shin, called 2011 the year of the ‘smart mobile devices,’ and unveiled the successor to the Galaxy S smartphone, the Samsung Galaxy S II. Not only is it one of the world’s thinnest dual-mode smartphones, but it comes business-ready with a suite of Cisco enterprise-class solutions and applications for Android:
Ray Smets, VP & GM of Cisco’s Wireless Networking Business Unit, announced the availability of Cisco Mobile and WebEx for Android, underscoring the value of collaborating and communicating from anywhere, across any platform. Ray also covered how Cisco and Samsung are transforming enterprise mobile security with Cisco AnyConnect on Android, allowing organizations to provide reliable and easy-to-deploy encrypted network connectivity for mobile workers everywhere.
Nearly a year ago some of you began hearing about exciting developments in customer care at Cisco, as we began sharing our vision for Customer Collaboration, which empowers businesses to take a more personal, proactive approach to customer care. Since then we have delivered on the promise of Customer Collaboration, launching three ground-breaking new products last November--Cisco SocialMiner, Cisco MediaSense, and Cisco Finesse.
We’ve all been hearing a great deal about cloud and cloud computing lately. You’ve likely heard Cisco talking about its cloud computing strategy quite a bit. Cisco is in many businesses that touch cloud. One of the largest is collaboration. I sat down with Cisco’s Group Director for Hosted Collaboration Eric Schoch to get some answers.
Eric articulates the cloud computing and collaboration vision, strategy, portfolio and differentiation he’s been taking on the road as he meets with customers and partners. The short video below elaborates on Cisco’s collaboration business, our approach to the cloud and how Cisco is positioned in this very competitive marketplace with service providers such as Orange Business Services, Swisscom and Verizon Business Services
If you serve small or medium business and aren’t planning to attend Partner Summit 2011, we’ll bring some of the content to your area with the Advantage Now! event on March 1, 2011.
The event will give you the information you need about new and enhanced Cisco collaboration solutions that will help you build a more profitable practice.
After all, the nature of how businesses communicate is changing. Your customers are interacting with their customers in new and different ways – to serve them better and to build stronger relationships.