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Innovation: Coke benefits from Cisco in the Warehouse with UC Voice Picking

April 4, 2011 at 3:47 pm PST

I was reminded by a colleague who visited the Promat 2011 event recently of a case study that catches the imagination whenever we talk about it. My colleague had met up with the folks from Datria at the event. Datria were showing the Cisco and Datria Unified Communications (UC) Voice Picking Solution that Coca-Cola Refreshments U.S.A. (CCR) uses (CCR used to be called Coca-Cola Enterprises Inc. before acquisition) in 100 locations or more to date.

Coke fork-lift truck drivers Use these Cisco phones with headsets to pick products more accurately and drive more safely.

For years Coke used a manual pick system Then they moved to a semi-automated one that could deal with full pallets, but then, with more and more products being added, Coca-Cola Refreshments U.S.A (CCR) found that it needed a better system to handle mixed pallets and make less shipment errors. Enter Cisco and Datria.

Way back in 2007, CCR began looking for differentiating technologies, techniques and methodologies that would improve order accuracy. A combination of Cisco, Datria and SAP proved the best solution as CCR chose the Cisco and Datria Warehouse Unified Communications Voice Picking Solution.The benefits have proved phenomenal for CCR.

As their order profile changed CCR could no longer rely on a manual system to deal with mixed cases (80% of the order volume is now mixed pallets). CCR needed to have order accuracy rates of over 99.5% to get preferential supplier treatment from customers like Walmart. The Voice picking solution gives CCR 99.8% overall accuracy and 100% in some locations. And there’s more… Read More »

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Cisco Partner Tata Communications Takes TelePresence to the Cloud

March 23, 2011 at 10:33 am PST

Telepresence and videoconferencing services (both hosted and managed) will reach a whopping $1.2 billion(US) worldwide by 2016, according to ABI Research.

Cisco partner Tata Communications is riding that wave and shares insights in a recent FastChat video with MSPmentor Editorial Director Joe Panettieri.

In the video below, Joe interviews Greg Brophy, Director of Product Management at Tata. Greg shares ways that the company is using the cloud to help its customers connect globally using Cisco’s TelePresence technology. He also shares a recent customer win and what he sees are key trends among his customer base.

httpv://www.youtube.com/watch?v=erszpHxrf8U&

Wondering how can you plug into Tata Communications’ infrastructure? Read More »

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Preparing Your Business for Growth

These 5 building blocks will help ensure your network supports your business today and in the future.

If you’re just beginning to build your network for a fledgling small business or you’re expanding the network of a more established smaller company, you should plan your network with an eye toward preparing your business for growth. Your network should be a secure, reliable foundation; one that’s flexible and can adapt to the changing needs of your business as well as give you a competitive edge.

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RFID: Context Aware and Location – a Brief History & Introduction

March 15, 2011 at 5:37 pm PST

My distant relative - Flight Lieutenant KJP Granger (Royal Air Force) and his DH82A Gipsy Moth - did the forerunner of RFID save him from being shot down?

Some of the best technological advances are made during times of conflict. Sad that it should be so, but the silver lining is that many of the advances are focused on defending, protecting and shielding people. Active RFID, the kind of solution provided by Cisco and AeroScout, in many ways started out that way.

Looking back decades to WWII, radar was already being developed in ernest by the British in the run-up to the second world war. Many countries were developing radar at that time, but most folks agree that Robert Watson Watt, later Sir Robert, was the prime mover-and-shaker.  It took US marketing (in the form of the US Navy) to coin the term RADAR, for radio detection and ranging.

So where does Context Aware Location RFID come in? Well, whilst radar itself was useful, the  British needed to know whether those planes coming over the English Channel were returning Spitfires and allied bombers, or attacking Luftwaffe aircraft. It was the same Watson-Watt that helped produce the ‘Identification friend or foe’ (IFF) system that  used a transponder on the allied aircraft that was ‘excited’ by the radar system and actively sent back a signal to the base saying friend. My own cousin, Flight Lieutenant KJP Granger, Officer Trainer RAF, was grateful for that!

Now fast forward decades to today. The technology for today’s RFID is a little different, but the concept is the same. So let’s keep the aeronautical theme going and talk about Boeing and its use of RFID.      Read More »

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Public vs. Private IP-Based Voice Systems

Skype and Google Voice may seem like attractive, inexpensive options, but business-class IP phone systems offer secure service and investment protection.

I recently wrote about private IP PBX phone systems and the benefits they offer to small businesses, including cost savings compared to traditional PBX systems, easier deployment, and expandability. For small businesses on a tight budget, a free IP phone service, such as Skype or Google Voice, may seem like a more attractive option than having to shell out cash for a business-class IP phone system.

Similar to a private IP PBX, Skype and Google Voice are easy to deploy and offer a variety of voice and data features. In addition, there’s no cost involved up front; they’re free to download. However, both services use the public Internet to make and receive calls, and therefore pose risks in call quality and network security.

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