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How Cisco Keeps Quality High For Voice Calls, Part 1: Availability

Measuring the quality of voice calls that are carried across a corporate network often comes down to just two key questions:

1. Availability: Will calls go through the first time and every time?

2. Quality Metrics: How do we know how well the call sounds to all of the connected parties?

In this two-part post, I’ll describe how Cisco answers these questions through the tools and processes we use for monitoring voice call quality.

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Are Sunny Days Possible in the Cloud?

Yes, but only if there is Trust…

Do you remember not too long ago hopping into your car, driving, across town (when gas was $1- something) to your local retail store and searching the computer department to purchase a cereal box that contained between 2- 8 3.5” (or are you “wise” enough to remember 5.25” floppy) disks?  The disk contained software that would entertain us, make us more productive and educate.  If you don’t remember that, how about going to the record store and perusing the aisles for hours reading the CD boxes that were twice as big as the CD.

Well those days seem long past; and inserting a disk in anything these days….well, seems a bit ancient.

Cloud

We’re now spoiled with the conveniences of iTunes, Salesforce.com, Facebook, Youtube, Yahoo Mail, etc..  In addition, we’re all too familiar with the seemingly millions of applications that run on a myriad of mobile appliances.  None of these programs run on our PC’s hard drive.  They’re browser based applications that are essentially utility services which we share with thousands of users.

So, I began to ponder the question, “What’s the big deal about the Cloud in Manufacturing and Enterprise?”  Read More »

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Gone Fishin’! Both our family, and the Cisco UC Solution family.

September 13, 2011 at 6:23 pm PST

Labor Day has been and gone. Apparently no one can wear white now and the fish have stopped biting. Well, the first bit might be true (not sure why) but don’t tell my son Adam about the second - he’s got the fishing bug! He got it from his mum, not from me. My wife Julie enjoyed fishing with her dad when she was younger, and is converting the rest of us. Not sure I’ll ever be a true aficionado myself, but it looks like our kids will.

Anyway, the video shows Adam’s excitement at being only one of two folks to catch fish that Labor Day weekend on Mickie’s Big Mack  (that’s the name of Mickey’s boat!).  The boat was full of fishermen and fisherwomen and fisherstories. I don’t know much about fishing, but when it came to my turn to tell a yarn folks were surprised that I knew about “superchill” (we had been discussing the Lake Tahoe water temperature earlier, before sun-up). What is it? well…   Read More »

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Partners, Get Cisco Quad at 95% Off the List Price

Here’s a Thursday quick quiz: What integrates social networking, voice, video, and unified communications into one workspace? Is it:

a)    Facebook
b)    Microsoft Office
c)    Cisco Quad

If you chose “c” then go get yourself an ice cream cone! But seriously, Cisco Quad, just like your ice cream cone, is pretty sweet—it’s a powerful enterprise platform that can improve business productivity, and accelerate growth by bringing content, business applications, communications, and enterprise social software into a single, intuitive experience.

So how does it work? Quad is a truly unified communications platform, with blogs and wikis. Users can also schedule meetings and engage in instant messaging, voice, and video communication, as well as manage and share documents.

Ready to leverage Quad at your own office? Right now, partners can take advantage of the QuadNow program, which offers Quad at a significant discount—95% off the list price.

Read on for details on the program, as well as to watch a demo of how Quad works.

Read More »

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Kitchen Designer Gets Business Makeover with UC

Thurston Kitchen and Bath is one of the largest independent kitchen and bath companies in the U.S. with 14 locations throughout Colorado. The company needed to streamline outmoded business processes, including aging data communications and individual phone systems, while maintaining its high-touch personalized service. By installing a Cisco unified communications (UC) solution that integrated voice and data communications, Thurston improved employee productivity and customer service, resulting in increased sales and revenue.

Watch the video to learn more!

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