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How Does Cisco Simplify Unified Communications for Mid-size Business?

We sat down with Marc Ayers, Senior Manager of Product Marketing, to better understand how Cisco simplifies unified communications for the mid-size business.

Leading into our upcoming news about offerings for our mid-size business customers, we are conducting a series of interviews with members of our product teams so get their insights into unified communications from a mid-size business and Cisco perspective.

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Right-sizing Unified Communications for Mid-Size Business

Cisco has long been known for providing industry-leading unified communications solutions to large companies.  In early 2011, Cisco right-sized that unified communications enterprise offering for small and mid-sized businesses.  Watch this video interview with Mark Bissell, Director of IP Communications Product Management, to understand Cisco’s strategy and how mid-sized businesses benefit.

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Identifying a Caller's Location for Emergency Response

If someone in your corporate building makes an emergency call, will responders know where to go? Years ago a phone was always in one location, and the phone number was as good as an address for identifying where you were. With IP telephony features for mobility, and with software phones that travel with your laptop, it can be hard to identify the physical location where a call is coming from.

At Cisco, we use several approaches to providing the right location information for emergency response. And we’ve learned how a simple portion of our dial plan can have a dramatic and painful impact on our Emergency Response system. You may find these ideas helpful for configuring emergency calling and response capabilities at your own sites.

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How Cisco Keeps Quality High For Voice Calls, Part 2: Metrics

In Part 1 of this post, I described how Cisco IT addresses the first key question—about reporting on voice service availability. In this Part 2, we’ll cover the second question: How does the call sound to all of the connected parties?

Cisco IT Metrics for Measuring Call Quality

Although it seems counter-intuitive, the best source of information about voice quality may not be the people who were on the call. Of course, user trouble tickets about problems such as static and echo can be important indicators of bigger issues in a voice system. But we often find that users don’t report voice quality issues, so additional tools are needed.

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Miss a Call? It May Mean Missed Business.

Today’s small to medium -size businesses (SMBs) rely on advanced communication technologies to keep them one step ahead of their competition and expand customer communication. As time is money in an SMB environment, small business owners need an easy-to-use voice system that can help keep them connected at all times regardless of location, while reducing costs and boosting employee collaboration.

Today, Cisco extended the global availability of its popular Unified Communications 300 (UC300) Series, Model UC320W, to Australia, Austria, Chile, France, Germany, Italy, Ireland, Mexico, Portugal, New Zealand, Singapore, Spain, and a “country pack” available in Switzerland. Crafted specifically for SMBs, the UC320W is an affordable business-class voice collaboration system designed to help drive productivity and profitability, while minimizing operational costs. Through the use of IP telephony, SMBs can be accessible to customers from any location, ensuring operations run seamlessly so they never miss that prospective client call.

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