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Migrating a Cisco UCM Cluster to UCS from a Small Village

Upgrading a critical enterprise call processing system to a completely new virtualized server platform sounds pretty tricky. Doing it from 5,000 miles away, in the public square of a sleepy Spanish village using your laptop and a VPN connection over the free municipal WiFi service sounds … well, maybe a little crazy. Recently, I did just that, migrating our Cisco Unified Communications Manager (UCM) cluster in Johannesburg, South Africa to the Cisco Unified Computing System (UCS) platform from the small village in Spain where I was vacationing.

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Collaboration in the Cloud: Here to Stay

This certainly has been a monumental year for Cisco’s Hosted Collaboration Solutions (HCS), as many service providers such as Verizon and Orange Business Services, embraced the cloud and the potential services that can come with it. In the case of  their business customers, these service providers now offer them a slew of unified communications tools (such as video conferencing and mobility solutions ) through the cloud to allow  their employees to communicate and collaborate wherever they are and on whatever device.

Even our partners are seeing the value that collaboration via the cloud can offer its customers; as one of our channel partners, Neutral Tandem, announced yesterday. As an expert in operating and managing IP networks, Neutral Tandem introduced the first cloud-based collaboration service in the United States specifically developed to be resold by Cisco’s Value-Added Reseller (VAR) community and System Integrators (SIs). The service, based on Cisco’s HCS, will enable VARs/SIs to deliver a full suite of unified communications and collaboration applications.

I guess you can say that cloud collaboration is in full swing as it continues to gain traction steadily in the market. Read More »

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How Cisco IT Migrated 87,000 Voicemail Boxes in a Weekend

Changing voicemail systems--or the servers they run on--can be a big, time-consuming, and difficult task. Yet recently we did both.  We migrated our application platform from Cisco Unity 7.0 (2) running on Cisco 7800 Series Media Convergence Servers,  to Cisco Unity Connection 8.5 running as a virtual machine onthe Cisco Unified Computing System (UCS) platform. What’s more, we completed the cutover of more than 87,000 voicemail boxes to the new platform in a single weekend.
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The Next-Gen Collaborator: Ready for a Mobile Workplace

Today, we’re featuring a guest post from Eric Schoch, senior director for hosted collaboration  in Cisco’s Collaboration organization. Eric is responsible for hosted and “as a service” solutions, strategic pricing and licensing, and business development.

There is simply no denying the increasing importance of being connected. Generation Y in particular, who grew up with mobile devices affixed almost permanently to their hands, views connectivity as one of life’s fundamental resources.

The newest addition to the workforce considers their mobile devices as an essential workplace tool to managing their workload and connecting with their colleagues on the go. While sitting in a meeting or having lunch in the break room, you can almost visualize the text bubbles hovering over crowds of this generation of workers as fingers hammer away at phones and tablets, eyes glued to the shiny screens in their hands. BYOD

But this trend goes far beyond lunch hours and happy hours. As proven by Chapter Two of the 2011 Cisco Connected World Technology Report, the next-generation workforce is demanding flexibility in their choice of devices in both the workplace and remote-work options, illustrating the importance of the Internet in workforce culture. Social media freedom, device flexibility, and work mobility, in the case of 30% of the study’s respondents, are more important when accepting a job than a higher salary.

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Building Solutions for Mid-size Businesses with Lower Total Cost of Ownership

Marc Ayers, Senior Manager of Product Marketing, discusses how Cisco designs and builds unified communications solutions for mid-sized businesses so they provide a lower total cost of ownership and investment protection.

Leading into upcoming developments about communications for mid-size businesses, we are conducting a series of interviews with members of our product teams so get their insights into unified communications from a mid-size business and Cisco perspective.

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