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Online Retailer Turns to Cisco Partner to Help Upgrade Network

Imagine running a call center where all of your phones rang for a single call and your operators had to roshambo to decide who would answer. Pure chaos, right? Well, that describes the situation Wayfair (formerly CSN Stores) was in before INX (recently acquired by Presidio) stepped in to upgrade and enhance their networking capabilities. (Okay, maybe without the roshambo part, but still chaotic nonetheless.)

Wayfair is the largest online retailer in the home goods space. As they grew from a two-person company to one with 800 employees, they looked to INX to provide various network solutions—from expanding their older VoIP-based telephony solution to designing and implementing a scalable Cisco Unified Communications/Collaboration Solution.

Wayfair Co-founder and Chairman Steve Conine says, “We really needed to upgrade to a system that had much more sophisticated routing and better tie-in with our call order system. Having the ability to take advantage of some of the Cisco wireless phone technology for the operators on the floor and the warehouse has been pretty neat.”

Steve also gives glowing reviews of INX. “Over the years, working with INX, they’ve really become a trusted advisor to our IT operations group.”

But INX didn’t become Wayfair’s trusted advisor overnight. Watch as Steve shares why INX continues to be a group he relies on when it comes to providing network solutions.

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Ask Cisco: How do I improve collaboration among multiple offices and remote users?

Q: My company has been trying to figure out how we can do better at connecting our remote users to our main site, as well as making our other location seem like it’s right next door. Any advice?

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AT&T Brings Unified Communications Services to Customers

We continue to see our service provider partners leverage the economics and agility of cloud services

Today, AT&T announced the availability of its Unified Communications Service, a new way for its business subscribers to offer a complete collaboration suite of features to employees in a secure and cost effective way. AT&T’s enterprise collaboration solution features Cisco’s own Hosted Collaboration Solution, which gives partners, including service providers and integrators, the ability to deploy multiple collaboration applications on one server in a virtualized environment and then host those applications for multiple client organizations.

Cisco’s cloud services ultimately enable our service provider partners to offer a seamless experience for both their enterprise and end-user customers. For further details, check out the full announcement.

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Service Providers Continue to See Value of Hosted Unified Communications and Collaboration Services

If there was ever a doubt that our service provider customers did not see the market opportunity to leverage the cloud and deliver enterprise collaboration services to their business customers, that uncertainty continues to decline.

Today, AT&T announced the availability of its Unified Communications Service, a new way for its business subscribers to offer a complete collaboration suite of features to employees in a secure and cost effective way. At the heart of AT&T’s enterprise collaboration solution is Cisco’s own Hosted Collaboration Solution, the foundation that many other providers such as Verizon and Orange have turned to, in helping them offer the best customized collaboration solution to their enterprise customers. Cisco Hosted Collaboration Solution gives partners, including service providers and integrators, the ability to deploy multiple collaboration applications on one server in a virtualized environment and then host those applications for multiple client organizations. The solution is designed to be run from partner data centers. Read More »

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Productivity: An Inconvenient Truth

I said in the first post of this series that I’ll start to share more about my productivity lessons-learned. But first, let’s get one thing out of the way — I believe that online collaboration tools really don’t matter. In contrast, how you apply them for purposeful engagement matters a lot, regarding the anticipated productivity gains.

Moreover, the most substantial gains in online productivity will likely come from fully understanding all the people, process and technology issues that define the environment you’re working within. So, situational context is important.

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