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Cius: The Inside Story

November 18, 2011 at 8:31 am PST

I have to be honest and tell you that we did not approach this particular show with an attitude of ‘Yeah!  CIsco has a tablet.’  But I am still being honest when I say…that all changed.  This is that story.

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Medical Manufacturer Delivers 24/7 Customer Service

BBC Biochemical, which manufactures materials for diagnostic and medical research lab testing, shares a facility and communications system with sister company Medical Diagnostics Lab (MDL). Together, they serve customers around the clock and around the world. However, the archaic phone system used by the two companies was hindering their ability to answer urgent calls from doctors and customers. A Cisco unified communications solution helped BBC and MDL improve both customer service and operational efficiency.

Watch the video to learn more!

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Migrating a Cisco UCM Cluster to UCS from a Small Village

Upgrading a critical enterprise call processing system to a completely new virtualized server platform sounds pretty tricky. Doing it from 5,000 miles away, in the public square of a sleepy Spanish village using your laptop and a VPN connection over the free municipal WiFi service sounds … well, maybe a little crazy. Recently, I did just that, migrating our Cisco Unified Communications Manager (UCM) cluster in Johannesburg, South Africa to the Cisco Unified Computing System (UCS) platform from the small village in Spain where I was vacationing.

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Collaboration in the Cloud: Here to Stay

This certainly has been a monumental year for Cisco’s Hosted Collaboration Solutions (HCS), as many service providers such as Verizon and Orange Business Services, embraced the cloud and the potential services that can come with it. In the case of  their business customers, these service providers now offer them a slew of unified communications tools (such as video conferencing and mobility solutions ) through the cloud to allow  their employees to communicate and collaborate wherever they are and on whatever device.

Even our partners are seeing the value that collaboration via the cloud can offer its customers; as one of our channel partners, Neutral Tandem, announced yesterday. As an expert in operating and managing IP networks, Neutral Tandem introduced the first cloud-based collaboration service in the United States specifically developed to be resold by Cisco’s Value-Added Reseller (VAR) community and System Integrators (SIs). The service, based on Cisco’s HCS, will enable VARs/SIs to deliver a full suite of unified communications and collaboration applications.

I guess you can say that cloud collaboration is in full swing as it continues to gain traction steadily in the market. Read More »

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How Cisco IT Migrated 87,000 Voicemail Boxes in a Weekend

Changing voicemail systems--or the servers they run on--can be a big, time-consuming, and difficult task. Yet recently we did both.  We migrated our application platform from Cisco Unity 7.0 (2) running on Cisco 7800 Series Media Convergence Servers,  to Cisco Unity Connection 8.5 running as a virtual machine onthe Cisco Unified Computing System (UCS) platform. What’s more, we completed the cutover of more than 87,000 voicemail boxes to the new platform in a single weekend.
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