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Master Unified Communications Partner Alliant Saves the Day with New Phone System

A phone system that doesn’t work means business lost. After all, if you can’t interact with customers and staff, productivity goes down while frustration goes up.

When Oticon, a company that manufactures and distributes hearing aids in the U.S., first met with Cisco Master Unified Communications Partner Alliant Technologies, their phone system left much to be desired. Some of the challenges included the system’s lack of scripting support and its inability to integrate with other applications.

In this video, we hear from Oticon IT Director Lars Anderson who talks about his experience with Alliant and the process of setting up the company’s entire Unified Communications and Contact Center.

What was it like working with Alliant and how can customers find partners in their area with the specialties they need? Keep reading…
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50 million Cisco IP phones, and Jabber Instant Messaging (IM) for everyone

In this post PC era, Cisco is taking another important step in advancing the collaborative workspace and making collaboration even more pervasive for customers around the world – regardless of device, application or operating system. Today we’re announcing that we are making presence and instant messaging (IM) capabilities and Cisco Jabber clients available to our Cisco Unified Communications Manager (CUCM) customers globally at no additional cost. Cisco believes that together presence, IM, voice and video call control provide the foundation for real-time communications.

For customers, with this development, Cisco is now providing a way to simply and cost effectively make presence and IM available to all users across a plethora of devices — including Windows, Mac, iPad, Cisco Cius, iPhone, Blackberry, and Android (later in 2012) — while also ensuring they’re deploying a unified communications client  that is BYOD-ready.  And let me emphasize, this isn’t just for those customers who happen to have a Cisco IP phone.  It’s for every employee in an organization.

For partners, this helps simplify and accelerate the deployment of presence, IM and mobile collaboration as part of a holistic, best-in-class, collaboration solution. Hence, presence and IM can easily become ubiquitous in the enterprise!

We feel presence and IM are the starting points of collaboration, not the final destination.

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Lessons on Cloud from the Enterprise Connect Conference

Another Enterprise Connect has come and gone; now that the booths have been rolled away and sales teams begin the process of doing follow up with prospects met at this year’s show, I had some thoughts about UC applications in the cloud.

Unified Communications services deployed from the cloud was all abuzz during the show; from Sprint announcing its Complete Collaboration suite to many vendors discussing how they are moving their contact center offerings to the cloud. Even analyst Zeus Kerravala offered his observations following a cloud panel he moderated during last week’s show.

Specifically, Zeus mentioned that one of the key takeaways he heard during his panel was when organizations are deciding when to implement a UCaaS model, they think about which UC service they currently don’t have and deploy it through the cloud. This had me thinking about what features an organization should look for as they explore the possibilities of a cloud collaboration model.

With our recent news with Sprint, we demonstrated to the market again that Cisco Hosted Collaboration Solution or HCS was designed from them ground up to support the needs of today’s business savvy organizations. Read More »

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Advanced IT Skills Delivered by Cisco and EMC

Explosive data growth and new transformational technologies such as cloud computing, converged infrastructure, unified networking and big data are changing the way organizations are running their businesses today. These new technologies affect IT systems and infrastructures, as well as the practitioners that design, install, operate and manage them. New skills and knowledge are needed for organizations to maximize the benefits of these new technologies.

To prepare the next generation of workers, Cisco is joining forces with EMC to offer comprehensive technical education solutions in the areas of cloud architecture, virtualization, storage, data center networking and data science. Watch below as Jeanne Beliveau-Dunn, vice president and general manager, Learning@Cisco and Tom Clancy, vice president, EMC Education Services discuss the joint education offerings available.

The joint education solutions offer advanced training and certifications to help customers acquire the skills required to successfully architect, build and transform their IT infrastructure, adopt cloud computing and realize the promise of data science and Big Data analytics.

Be sure to visit www.ciscolearningnetwork.com and http://education.emc.com for more information!

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Keeping Your Future in Mind As You Invest in Enterprise Collaboration Solutions

Both mid-sized and large enterprises know the value of employee collaboration to increase productivity and give the business a “leg up” on its competitors. As more businesses make sizeable investments into collaboration technology, it’s important for them to select products and services that not only meet their unique needs but also encompasses a comprehensive solution from the ground up that caters specifically to increasingly mobile employees.

Today, Sprint announced the availability of Sprint Complete Collaboration, a bundled service that gives customers a full UC solution that can be quickly and easily deployed over an all IP network. This Sprint solution is based on Cisco’s Hosted Collaboration Solution which gives partners, including service providers and integrators, the ability to deploy multiple collaboration applications on one server in a virtualized environment and then host those applications for multiple client organizations. The solution is designed to be run from partner data centers.

What does this mean for the end users who are increasingly on the go? It means being able to access collaboration applications from any device (smart phone, laptop, tablet – you name it) anywhere at any time. It’s instant collaboration designed for today’s distributed enterprise; a feat that is best achieved when an organization opts to deploy a collaboration solution that – at its foundation – is keeping the bigger picture in mind: that these days, employee collaboration is no longer bound by “office walls.”

Sprint’s news validates the demand for a collaboration solution that allows service providers to leverage their own infrastructure to differentiate and drive fixed mobile convergence. We announced this new feature last December with new mobile features to HCS. As one of our first customers to announce availability of this feature, we are thrilled to see that the market is seeing the value of extending this feature to their subscribers. Read More »

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