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Collaboration Technology and the Future Workplace

May 5, 2014 at 9:17 am PST

I often get asked by customers and partners what it takes to create an activity-based workplace – one that gets employees out of assigned cubicles and gives them a variety of spaces to use based on what they need to do and who they need to connect with throughout the day.

There’s no doubt that the physical environment in which we work is important. Spaces that are clean, well-lit, and attractive can go a long way towards fostering productivity, positive attitudes, and teamwork. But configuring your physical space is just one part of the overall solution.

Embedding collaboration technology into your space design is critical to the success of any workplace transformation effort. Employees need seamless, uninterrupted access to the information they need to get their jobs done. And the tools they use must be as intuitive as their own personal devices.

By “intuitive,” I mean being able to:

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  • Make and receive calls on any device, whether it’s a desk phone, laptop, mobile phone or tablet
  • Access email and corporate intranet anywhere on campus – wirelessly and securely
  • Find people in your organization, check availability, and connect using instant messaging, voice, video, desktop sharing, or conferencing
  • Engage in real-time, face-to-face collaboration and team building sessions – both planned and spontaneous – with colleagues around the globe

These are the ways in which workplace transformation can improve productivity Read More »

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Message to IT: Lead the Charge in Creating the Workplace of the Future

April 14, 2014 at 7:56 am PST

As I visit customers and partners around the world, I see that many of you are excited about the idea of “workplace transformation.” The reason is clear: workplace-related costs are usually among a company’s top three expense items. Optimizing these assets and ensuring that they support the needs of the business is – or should be – a top priority.

collab_cubesWhere we work is becoming more mobile, more flexible, and more collaborative than ever. This has made the traditional cubicle-based workplace – with its overbooked meeting rooms and rows of assigned cubicles sitting empty—obsolete. According to CoreNet Global, around 60% of a company’s desks are vacant at one time because workers are either on the road or in meetings.1 Creating what we call an “activity-based workplace” will help you keep up with evolving work practices, improve employee engagement, and build for the workforce of the future. It will also help you use your physical space more efficiently.

An activity-based workplace unshackles your employees from their desks and gives them a variety of work spaces work_space_2to use based on the activities they need perform at a given time. This could be a typical workstation, an individual quiet room, a small team huddle space, an audio privacy room, a Telepresence room, or an open project area. Whatever the choice, they’ll have seamless access to the tools they need to get their jobs done. Any desk phone becomes “their” phone, and pervasive and secure wireless enables access to the corporate internet, email, calendars, and collaboration solutions such as IM and presence, web, and video conferencing.

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UC – How does Cisco IT Support and Manage its UC Services?

Cisco IT supports all its services with a global service management and delivery team. I am the service owner for the IT UC and video team; we own the strategy, planning and delivery of voice and video services throughout the Cisco enterprise. Read More »

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How to Make Free Phone Calls at Work – 5 Tips from Cisco IT

Every company gets phone bills. Whether you use hardware phones or laptop software phones or mobile phones, video phones or audio phones, your calls have to get carried over the some service provider’s network, and that costs money. Read More »

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How Does Cisco Keep Voice Costs Down?

How does Cisco keep voice costs down with our Unified Communications voice service? Read More »

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