Every time I have the opportunity to discuss technology investments with a CxO I hear these 2 requests over and over again: 1) reduce my cost of ownership (acquisition, operation and maintenance); and 2) protect and leverage my current investments.
It is straight-forward to see that with Cisco Unified Communications Release 9.0’s new assisted service capabilities such as native call queuing and one button to record, we’re further reducing total cost of ownership (TCO) and offering more value to our solutions. But if we look beyond new features and capabilities there are other factors in play, and the quality of the experience is becoming a very common theme of these conversations.
Don’t get me wrong, CxOs still want investment protection, and they still want the best TCO. But they ALSO want to make sure that their company is investing in the best platform to drive better collaboration experiences, in-house AND out, for the short AND long term.
It occurred to me that as more and more executives realize the great value that the collaboration tools provide, they’ve also grown more and more concerned about Read More »
Tags: collaboration, CxO concerns, investment protection, native call queuing, total cost of ownership, unified communications
Not surprisingly, product licensing is always a “hot” topic. Four years ago, Cisco introduced Cisco Unified Workspace Licensing which bundles client and server software, licensing, service and software subscription all in a simple, cost-effective package. It has been widely adopted with over 10 million licensed users to date. Building on this success, Cisco invests and dedicates significant resources in analyzing feedback from our customers, analysts and partners to determine how we continue to enhance Cisco’s Unified Communications licensing portfolio.
The number one feedback we’ve heard loud and clear is to make licensing simpler. Save me time and money, Cisco. As a result, for the Cisco Unified Communications (UC) Release 9.0, we focused on simplicity while still providing a level of flexibility to fit different types of user profiles and business needs.
The Cisco UC Release 9.0 licensing model aligns with the way people work and the tools they need to collaborate. With the elimination of device licensing units (DLU), customers can purchase licenses that address the needs of four common user types: desk-less, desk-bound, hybrid, and mobile workers.
In addition, you may have recently heard about our Jabber for Everyone offer, which makes instant messaging and presence available to all users. Read More »
Tags: Cisco, CUWL, license, licensing, unified communications
In my previous blog post, I shared important feedback Cisco has received from our customers (users, IT managers and Cx0s) around their specific needs for collaboration and unified communications solutions.
Influenced by what we’ve been hearing, today Cisco announced Cisco UC Release 9.0. This release helps address our customers’ needs and reinforces Cisco Unified Communication’s role as the core foundation for communications and collaboration.
Why are we excited? It delivers! Whether it’s voice, video, messaging, web conferencing, mobility, or security— it’s all about more flexibility, bridging systems together, and protecting our customers’ investments.
Flexibility is about Read More »
Tags: bridge systems, Cisco Jabber, Cisco Unified Communications., collaboration, Flexibility, investment protection, unified communications
Last week we wrapped up the US version of Cisco Live in San Diego, California. Of all the events Cisco hosts worldwide, Cisco Live is potentially the most anticipated among our customers, partners, and staff alike. It’s truly amazing to have 17,000 users all in one place and it gives me an exceptional opportunity to hear firsthand about your concerns, interests, and strategies.
I heard two themes from you last week. From Read More »
Tags: Cisco Jabber for iPad, cisco live, Cisco WebEx, collaboration, collaboration applications, customer collaboration, TelePresence, unified communications
Listening to customers is a top priority for Cisco. I spend a lot of time with customers and their valuable input has directly influenced the strategic direction of our core collaboration platform.
What I’ve learned is that customer needs vary based on the perspectives of three distinct groups within the enterprise: Read More »
Tags: collaboration, collaboration announcements webcast, customer requirements, investment protection, return on investment, unified communications