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Making the jump to IP Telephony

March 7, 2012 at 4:32 am PST

It had been 2009 when we first did a show breaking down the ‘how to’ for making the move from a traditional PBX (TDM) to a IP based system.  The industry has come a long way and we are well past the days of trying to make the technology argument. Its the only way to go these days thankfully but questions still come up on where the gotcha’s may lie…so we did what we do best…we made a video.

The episode itself is long gone but I always think its fun to look back.  Here is the promo for that first show we did..

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Unified Communications on the Unified Compute System

March 6, 2012 at 9:43 am PST

What is the saying, two great tastes that taste great (better) together?  This is in essence, the best way to describe the value of putting your Cisco Unified Communications on the Cisco Unified Computing Platform.  While its certainly logical that we do something like this but and to the benefit of our customers, we have steadily increased the number of materials that help explain not just why this can be a huge cost and workflow savings, but also how one goes about doing it.

You can get a lot of written details but we of course suggest you watch one of our latest in the ‘Fundamentals’ series to get you ready.

Bonus points for the learners among you after the jump.

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Barry O’Sullivan: 2012 Collaboration Predictions

This week in No Jitter, Cisco Collaboration Senior Vice President and General Manager Barry O’Sullivan looked into his crystal ball and elaborated on his predictions for 2012.

In an excerpt, Barry predicts:

“1. Post PC-era will explode

2. Video will break through

3. Contact Centers will evolve as customers choose to interact with companies in radically new ways

4. Companies will use the cloud and desktop virtualization to provide collaboration capabilities across the enterprise

5. Social business processes will become mainstream for many.”

Read Barry’s predictions in more detail and the follow-up answers Barry gave to Eric Krapf’s questions. I trust you’ll enjoy reading the article.  Send in your predictions for 2012 for collaboration, video, social software, and contact center.

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Online Retailer Turns to Cisco Partner to Help Upgrade Network

February 8, 2012 at 11:44 am PST

Imagine running a call center where all of your phones rang for a single call and your operators had to roshambo to decide who would answer. Pure chaos, right? Well, that describes the situation Wayfair (formerly CSN Stores) was in before INX (recently acquired by Presidio) stepped in to upgrade and enhance their networking capabilities. (Okay, maybe without the roshambo part, but still chaotic nonetheless.)

Wayfair is the largest online retailer in the home goods space. As they grew from a two-person company to one with 800 employees, they looked to INX to provide various network solutions—from expanding their older VoIP-based telephony solution to designing and implementing a scalable Cisco Unified Communications/Collaboration Solution.

Wayfair Co-founder and Chairman Steve Conine says, “We really needed to upgrade to a system that had much more sophisticated routing and better tie-in with our call order system. Having the ability to take advantage of some of the Cisco wireless phone technology for the operators on the floor and the warehouse has been pretty neat.”

Steve also gives glowing reviews of INX. “Over the years, working with INX, they’ve really become a trusted advisor to our IT operations group.”

But INX didn’t become Wayfair’s trusted advisor overnight. Watch as Steve shares why INX continues to be a group he relies on when it comes to providing network solutions.

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Ask Cisco: How do I improve collaboration among multiple offices and remote users?

Q: My company has been trying to figure out how we can do better at connecting our remote users to our main site, as well as making our other location seem like it’s right next door. Any advice?

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