In my previous blog post, I shared important feedback Cisco has received from our customers (users, IT managers and Cx0s) around their specific needs for collaboration and unified communications solutions.
Influenced by what we’ve been hearing, today Cisco announced Cisco UC Release 9.0. This release helps address our customers’ needs and reinforces Cisco Unified Communication’s role as the core foundation for communications and collaboration.
Why are we excited? It delivers! Whether it’s voice, video, messaging, web conferencing, mobility, or security— it’s all about more flexibility, bridging systems together, and protecting our customers’ investments.
Flexibility is about Read More »
Tags: bridge systems, Cisco Jabber, Cisco Unified Communications., collaboration, Flexibility, investment protection, unified communications
Last week we wrapped up the US version of Cisco Live in San Diego, California. Of all the events Cisco hosts worldwide, Cisco Live is potentially the most anticipated among our customers, partners, and staff alike. It’s truly amazing to have 17,000 users all in one place and it gives me an exceptional opportunity to hear firsthand about your concerns, interests, and strategies.
I heard two themes from you last week. From Read More »
Tags: Cisco Jabber for iPad, cisco live, Cisco WebEx, collaboration, collaboration applications, customer collaboration, TelePresence, unified communications
Listening to customers is a top priority for Cisco. I spend a lot of time with customers and their valuable input has directly influenced the strategic direction of our core collaboration platform.
What I’ve learned is that customer needs vary based on the perspectives of three distinct groups within the enterprise: Read More »
Tags: collaboration, collaboration announcements webcast, customer requirements, investment protection, return on investment, unified communications
Did you know that 93 percent of B2B buyers use search to begin the buying process (Source: Marketo). What’s more is that most buying cycles are 70 to 80 percent complete before companies are even willing to engage with sales people (Source: SiriusDecisions).
With statistics like that, wouldn’t you want to ensure your online assets provide the most compelling information about your products and services? After all, the goal is to get prospective customers to the finish line, preferably with you.
Enventis, a Cisco Gold and Unified Communications Master Specialized Partner, did just that.
They know prospective customers have a lot of options when it comes to selecting a data center for their network, server, and storage needs. Enventis also knows those prospective customers would have to travel great distances to visit their facilities located in Edina, Minnesota. So they created a virtual tour to help save on travel time and money, while providing an accurate view of what their data center looks like.
Want to see their tour? Watch the video below.
I chatted with Enventis Senior Marketing Specialist Elke Zimmermann about the making of the Enventis Data Center Virtual Tour video, the results that came out of it, and tips for creating your own virtual tour. Read More »
Tags: Cisco, data center, enventis, gold, master partner, unified communications, video, virtual tour
A few years ago I surveyed around 500 hospital employees in all job categories and departments and asked what the biggest challenge to their workday was. Three of the top six responses contained “communication”. So today when I was reading an AHA report on patient flow I was not at all surprised to see communication winning the top prize as the most pervasive and the hardest problem to fix – taking 60% of the votes. It outpaced the second runner up – visibility to data – which came in with only 30% of the votes.
“There is strong agreement that communications is the most difficult obstacle to overcome”
-AHA Report of the 2012 Patient Flow Challenges
Dr. Daniel Z Sands
Communication concerns were seen to impact discharge, inefficient patient handoffs and insufficient post-discharge contact with patients. This is consistent with another study done by the University of Maryland on the impact of inefficient and poor communication, finding that U.S. hospitals conservatively waste over $12 billion annually as a result of communication inefficiency among care providers. Interestingly, the study linked communication issues with increases in the length of hospital stays which has a direct impact on profitability – accounting for nearly 53 percent of that $12 billion annual economic burden.
Another study by Thompson Reuters demonstrated an indirect relationship between average length of stay (ALOS) and operating income – the shorter the ALOS, the better the operating income.
Read More »
Tags: collaboration, connected healthcare, healthcare, mobility, unified communications