What is the saying, two great tastes that taste great (better) together? This is in essence, the best way to describe the value of putting your Cisco Unified Communications on the Cisco Unified Computing Platform. While its certainly logical that we do something like this but and to the benefit of our customers, we have steadily increased the number of materials that help explain not just why this can be a huge cost and workflow savings, but also how one goes about doing it.
You can get a lot of written details but we of course suggest you watch one of our latest in the ‘Fundamentals’ series to get you ready.
Bonus points for the learners among you after the jump.
Imagine running a call center where all of your phones rang for a single call and your operators had to roshambo to decide who would answer. Pure chaos, right? Well, that describes the situation Wayfair (formerly CSN Stores) was in before INX (recently acquired by Presidio) stepped in to upgrade and enhance their networking capabilities. (Okay, maybe without the roshambo part, but still chaotic nonetheless.)
Wayfair is the largest online retailer in the home goods space. As they grew from a two-person company to one with 800 employees, they looked to INX to provide various network solutions—from expanding their older VoIP-based telephony solution to designing and implementing a scalable Cisco Unified Communications/Collaboration Solution.
Wayfair Co-founder and Chairman Steve Conine says, “We really needed to upgrade to a system that had much more sophisticated routing and better tie-in with our call order system. Having the ability to take advantage of some of the Cisco wireless phone technology for the operators on the floor and the warehouse has been pretty neat.”
Steve also gives glowing reviews of INX. “Over the years, working with INX, they’ve really become a trusted advisor to our IT operations group.”
But INX didn’t become Wayfair’s trusted advisor overnight. Watch as Steve shares why INX continues to be a group he relies on when it comes to providing network solutions.
We continue to see our service provider partners leverage the economics and agility of cloud services
Today, AT&T announced the availability of its Unified Communications Service, a new way for its business subscribers to offer a complete collaboration suite of features to employees in a secure and cost effective way. AT&T’s enterprise collaboration solution features Cisco’s own Hosted Collaboration Solution, which gives partners, including service providers and integrators, the ability to deploy multiple collaboration applications on one server in a virtualized environment and then host those applications for multiple client organizations.
Cisco’s cloud services ultimately enable our service provider partners to offer a seamless experience for both their enterprise and end-user customers. For further details, check out the full announcement.