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No Free Lunch

This is the fourth in a series of blogs comparing and contrasting the Microsoft and Cisco approaches to providing enterprise collaboration in the post-PC world. The first blog discussed the differences between a purpose-built architecture and a desktop-centric approach that needs third party extensions to make a working enterprise-class system. The second blog discussed how the two companies are approaching the trend towards “Bring your own device” (BYOD) to work. The third  blog discussed how the two companies deliver voice and video. This fourth blog focuses on the true cost to deploy.

No Free Lunch

A little after lunch time today at Enterprise Connect, Nemertes Research will host a session to present its findings on a topic near and dear to Cisco’s heart: “Building the Business Case for UC”. Drawing on data supplied by hundreds of IT decision makers on Unified Communications products and technologies, attendees apparently will “leave the session with a clear picture of the elements of a successful UC business case”.

Having this session right after lunch seems appropriate, since the session could easily be named: There’s no Such Thing as a Free Lunch.

As you may know, just a few weeks ago Cisco’s Rowan Trollope started a conversation about what matters in collaboration. The topic is so important to Cisco that we launched a web page to communicate our view on the key considerations in evaluating an enterprise collaboration solution, with a special focus on the differences between Cisco and Microsoft. So it is exciting to see the industry hone in on one of these considerations: cost and licensing.

Cisco believes that building an accurate business case for UC is increasingly complex. Capital costs and licensing are just the tip of the iceberg. What you spend on getting and keeping the solution running — the internal staff, training, third-party vendors and annual maintenance — matters quite a bit. Without a full understanding of all the factors involved in the real cost of ownership, selecting the right vendor and architecture for your organization may be an incredibly daunting task.

In a blog about the research behind today’s session, Nemertes’ Robin Gareiss calls Lync an “expensive operational proposition.” We think it’s important to note that Lync licenses are often Read More »

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Telework as we know it

As I sit in my home office, surrounded by amazing technology, I’m struck by how different telework is today from just a few years ago.

A few years ago it started with a second phone line and the company VPN.  Today my laptop is plugged into a workstation connected to a Cisco router, as is my Cisco IP phone.  When someone calls my work phone it rings in multiple places at once.  And my computer monitor is huge, which makes my high-definition videoconferences all the more interesting. I can even access the corporate network with my iPad, at home or on the go.  For me, it’s all seamless.  Everything I do is connected, and easier, thanks to Cisco. Read More »

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Cisco and Singlewire Bring New Paging Capabilities to Cisco Unified Communications Manager

February 21, 2013 at 9:02 am PST

Cisco is pleased to announce that with the release of Cisco Unified Communications Manager (CUCM) 9.1, we will include new paging functionality with all new CUCM orders.  This paging functionality will be provided by one of our long-standing development partners, Singlewire Software (formerly Berbee) and will help enhance the paging/notification capabilities available within CUCM.  We have received a number of requests for basic paging functionality and this offering allows our partner/customer base to meet customer paging requirements in an easy to deploy way.  Details are outlined in Singlewire’s press release, which can be found here.

Singlewire has enjoyed a successful partnership with Cisco in the past and has more than 4,000 CUCM customers running InformaCast today in 50 countries.  We believe this tightly integrated model greatly strengthens Cisco’s Enterprise and Mid Market Unified Communications offerings. This complete bundled offering allows Cisco partners to close deals in verticals where Advanced Notification is required: for example, industries such as education, manufacturing, hospitality, or transit.  Partners can leverage these new paging and notification features to change the sales conversation, using the most comprehensive notification solution to meet customer needs with a single vendor/product solution for voice and emergency notification.

The advanced features provide great sales conversation starters to set your Cisco UC system apart from your competitors. Included with this are features like:

  • Pre-recorded/scheduled broadcasts, such as school bells or shift changes
  • Notification to Jabber IM users
  • Triggered notifications- M2M input/output (This includes notifications and alerts for panic buttons, door locks, and lights to name a few.)
  • Integration to existing overhead paging systems and IP Speakers
  • 911/emergency call monitoring, alerting and recording

With this announcement, we are able to offer the basic paging aspects of Singlewire’s well-known InformaCast offering at no cost to our CUCM customers. Read More »

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Enhancing Collaboration with New Integrated Audio Accessories

Today, I am pleased to post a guest blog from Cisco partner, Jabra, authored by Chris Briglin, Vice President of Strategic Alliances at Jabra. 

One of my favorite quotes in the technology business is: ”The next big thing is whatever makes the last big thing usable.” To me this really speaks to the importance of a great user experience in driving the widespread adoption and deployment of technology solutions. While there are lots of business problems out there and many technology-based solutions created to address those needs, solutions that address business needs through a superior user experience are typically the ones that thrive.

As noted in Cisco’s announcement last week, Jabra partnered with Cisco to co-develop audio devices that enhance the collaboration experience on Cisco Jabber for virtual environments. By combining Jabra’s expertise in audio engineering, product design and software integration with Cisco’s leadership in unified communications, we created two audio devices Read More »

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New Cisco Jabber for Virtual Environments Provides Superior User Experience

As a technology guy, I’m always fascinated to see what new gadgets and technologies get announced at CES.  Some are pretty cool; some I think will only make it to the headlines.  In the end, which gadget will enjoy large-scale adoption and best empower the user?  The one that best meets the user needs with a superior user experience.

Similarly, Cisco’s announcement today  is all about providing a superior user experience to virtual desktop users and truly empowering them to reach new levels of productivity.  With the new software-enabled Cisco Jabber for virtual environments and integrated UC accessories Cisco is continuing to evolve the virtual desktop into a virtual workspace and pursuing a long-term software strategy for Cisco Virtualization Experience Infrastructure (VXI).

According to Gartner, Read More »

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