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Key Components of the Cisco Collaboration Core Infrastructure

So, you’ve decided to introduce a collaboration solution to your organization. You’ve thought about the benefits you want it deliver: flexibility, expandability, and interoperability. And you want the user experience to be easy enough for everyone to use — not just the engineers or executives.

Great. You are on the right path. But what next? Now it’s time to become familiar with the components that make it all work.

Cisco has created a collaboration core infrastructure that provides the intelligence behind the experience. It powers the industry’s leading collaboration portfolio, which includes flexible cloud services and endpoints to fit any need or budget.

The Cisco Collaboration core infrastructure has four key components:

  • Call control and session management
  • Conferencing
  • Collaboration gateways
  • Unified management

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The Importance of Taking an Integrated Architectural Approach to Your Collaboration Deployment

Collaboration is all about enabling diverse and distributed team members, both inside and outside your organization to effectively communicate, share information, and work toward a common goal. The benefits of collaboration show up as:

  • Productivity gains
  • Better and faster decision making
  • Improved communication and teamwork
  • The ability for remote and virtual team members to take part meaningfully

Before investing in new collaboration technology, it pays to take a moment and define your goals: What do you want collaboration to deliver, and to whom?

I’m not talking about departmental or point-to-point focused  goals that will address only an immediate need (like deploying video endpoints to several offices to enable better team interaction for a particular group, say an engineering team). I am talking about looking beyond that.

What benefits do want your organization as a whole to derive from collaboration? Read More »

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How and Where Will You Work in the Future?

My previous blog post considered enterprise agility and our individual responsibility to take some level of ownership by being more present and connected. This week at UC Expo in London I met many industry colleagues, and it sparked off some interesting conversations.

Two themes emerged that made me think about what work might look like in ten years time:

1) Balancing artisan creativity with the art of making money

We agreed that the mass-market appeal and adoption of some technologies and devices have lead to quite bland output by some teams. We have, to some degree, lost the ability to be creative at scale. The pressure of time and money and the corporate iteration process often distil the essence of something beautiful down into something quite vanilla – generic tools often force us down the road to blandness.

Thankfully, some emerging approaches and technology are starting to Read More »

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The Internet of Everything and your Contact Center

The Internet of Everything (IOE) is a hot topic in the technology world. It has become a common theme that is getting press everywhere as CIOs look to move their respective companies into the future and stay ahead of the competition. Presently technology allows you to connect everything from your refrigerator, your car, your TV, even connect your pet cat (well maybe not yet) – to the IOE. A lot of bandwidth and expertise on the back end will be required to support the applications that tie everything together as the distant future becomes the new normal.

When you think of the IOE, you may initially only think that the underlying technology of sensors, network bandwidth, the cloud, routers, security, etc. are the main components that play a crucial role in connecting devices across the various technology domains. How many of you would have thought that the contact center in your company is an important component that will help to bring business value to the large investment made in the IOE?  Read More »

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The Agile Enterprise Needs Present & Connected Employees

Recently, I have been reading about organizational evolution. There are some great articles and insights out there, but the common theme running through all of them is that we face an unpredictable future and we need to be agile.

The pace of change is accelerating, and the modern agile organization will need answers for three key questions:

  • What type of technology is going to be required?
  • How will IT be delivered, and by whom?
  • Where do we fit in? Us, people.

New Technology

The Internet of Everything will enable the next great wave of growth. The technology within this wave will connect people, process, data and things. So much value will be realized and this transition will rely on key underlying technology development around cloud, security, mobility and networking. Of course, there will be great products and services, but Read More »

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