Cisco Blogs


Cisco Blog > Collaboration

Cisco Products Receive Highest Scores in 3 of 4 Gartner Critical Capabilities for Unified Communications

The evaluation is complete. And we think Cisco Unified Communications scored well. Very well, in fact. Just released, the 2015 Gartner Critical Capabilities for Unified Communications is a product-centric overview of UC vendors.

The report digs deeper into the vendors represented in the 2015 Magic Quadrant for UC. In Gartner’s words, it’s “intended to help organizations define their requirements and select specific products that match their needs as aligned with one of the use cases.”

In the report, Gartner evaluates the effectiveness of vendors in addressing user needs in four primary use cases. Cisco received the highest product score in three out of the four:

  • Full UCC with Strong Telephony Requirement
  • Full UCC with Strong CollaborationRequirement
  • Ability to Offer Hybrid Solutions

Not to worry, Cisco UC scored third highest in “Ability to Work with Complementary Vendors.”

gartner telephony image 8_2015 Read More »

Tags: , , , , , , , ,

Cisco Named as a Leader in Gartner’s Magic Quadrant for Unified Communications 2015

Cisco Unified Communications Delivers a Full Experience

As I read the latest Gartner Magic Quadrant for Unified Communications by Bern Elliot and Steve Blood, August 10, 2015, one word stood out: full.

full:  adjective – not lacking or omitting anything; complete

It’s a word that Gartner mentions when describing leaders.

“Leaders have a full UC offering and strong market presence, and demonstrate success in the field. They have a strong presence in related markets to expand their footprint in UC. These vendors and their channel partners have experience delivering UC to a broad range of enterprise types and into most geographic regions.”

We believe our position as a leader for unified communications in this year’s report reflects that fullness. This is especially evident in our position as furthest to the right for “Completeness of Vision.”

cisco UC MQ blog - thomas mccafferty 8_2015 Read More »

Tags: , , , , , , , ,

Dear Contact Center Marketing Director

Dear Contact Center Marketing Director,

I’ve been thinking a long time about this and I wanted to write and mention a few annoying things about your contact center. I also have some great suggestions for you on how you can improve your customer service. I’m not saying I have all the answers but as a valued customer I thought you might like to hear from me. I believe these opinions are not just mine, but probably span a large part of your loyal client base. Read More »

Tags: , , , , ,

Bye-Bye Email. Hello Cisco Spark!

Whatever new technology comes out, it seems that the number of emails we get every day only continues to rise. Well, not everywhere. On my last birthday, I received wishes from 65 sources: 58 from friends through Facebook and the remaining 7 from the financial institutions that I deal with (all automated system notifications). Like me, I am sure that many of you have a personal email inbox with mostly subscriptions and like messages and very few emails from friends. As one Millennial said, “Only my grandma sends emails to me.” Why not the same case at work? On average, I get 200 emails per day in my inbox plus the ones that go to specific folders. I’m not even including the voluntary recreational subscriptions that go to separate folders.
Read More »

Tags: , , , , , ,

Contact Center Technology Answers for Mobile Customer Care

Has your company adapted the contact center environment for mobile customers? What are you waiting for? Fast IT is the new sheriff in town and mobility should be right at the top of corporate IT roadmaps. Agile methodologies are quickly becoming standard practice utilized across all facets of organizations to adapt and survive the fast changing technology landscape. According to a reputable industry source (Gartner, June 2014) mobile devices have long surpassed traditional desktop and laptop computer sales. Smartphone and tablets are no longer a niche industry.  Adapting your contact center to respond quickly to the mobile customer will require a new way of doing business and adding new tricks to your customer care magic act to maintain success.  Read More »

Tags: , , , , , ,