Communication is key, yet too many government agencies voice platforms are living in archaic times.
As government agencies are turning to collaboration technologies like voice, video and mobility to increase efficiency and lower costs, many are faced with outdated voice platforms like Private Branch Exchange (PBX) and Time Division Multiplexing (TDM) . However, the shift to VoIP enables organizations to modernize their communications platform for more robust communication applications, while significantly reducing operating costs.
VoIP provides significant net savings by allowing the management of managing one unified network and no longer needing to sustain a legacy phone system. It also provides enhanced features and VoIP services that improve the user experience. Advanced call routing, image transfer, phone portability, as well as integration with other collaboration applications, such as voicemail delivery via email, voice call button on email are examples of functionality users have come to expect. Read More »
Tags: centrex, civilian, collaboration, dod, federal, government, ip, tdm, UC, unified communications, voip, voip services
Cisco is pleased to announce that with the release of Cisco Unified Communications Manager (CUCM) 9.1, we will include new paging functionality with all new CUCM orders. This paging functionality will be provided by one of our long-standing development partners, Singlewire Software (formerly Berbee) and will help enhance the paging/notification capabilities available within CUCM. We have received a number of requests for basic paging functionality and this offering allows our partner/customer base to meet customer paging requirements in an easy to deploy way. Details are outlined in Singlewire’s press release, which can be found here.
Singlewire has enjoyed a successful partnership with Cisco in the past and has more than 4,000 CUCM customers running InformaCast today in 50 countries. We believe this tightly integrated model greatly strengthens Cisco’s Enterprise and Mid Market Unified Communications offerings. This complete bundled offering allows Cisco partners to close deals in verticals where Advanced Notification is required: for example, industries such as education, manufacturing, hospitality, or transit. Partners can leverage these new paging and notification features to change the sales conversation, using the most comprehensive notification solution to meet customer needs with a single vendor/product solution for voice and emergency notification.
The advanced features provide great sales conversation starters to set your Cisco UC system apart from your competitors. Included with this are features like:
- Pre-recorded/scheduled broadcasts, such as school bells or shift changes
- Notification to Jabber IM users
- Triggered notifications- M2M input/output (This includes notifications and alerts for panic buttons, door locks, and lights to name a few.)
- Integration to existing overhead paging systems and IP Speakers
- 911/emergency call monitoring, alerting and recording
With this announcement, we are able to offer the basic paging aspects of Singlewire’s well-known InformaCast offering at no cost to our CUCM customers. Read More »
Tags: Cisco, Cisco Unified Communications Manager, collaboration, e911, InformaCast, paging, Singlewire, UC, unified communications
Cisco IT is transforming itself to deliver IT As A Service (ITAAS), and this is changing the way we deliver all IT services internally, including our unified communications (UC) and video services. For the business, we offer transparent IT cost information and (over time) cost reduction, as well as the ability to re-use service components for faster delivery of new services. For our employees, we are making the processes for ordering and provisioning IT services fast, automated, simple, and consistent. This goal is particularly important for our UC and video services, which provide essential voice and video communications tools for our employees. Read More »
Tags: coc-collaboration, ITaaS, service, service assurance, service management, service planning, UC, video
I use my desk phone only about once a day, but most callers still reach me on their first try. How is this possible? With Cisco Unified Mobility: Single Number Reach (SNR), a feature that allows me to control how incoming calls are sent to my desk, mobile, or soft phones.
Although this SNR feature has been supported on Cisco Unified Communications Manager for many years, recent versions that we’ve been testing on the Cisco ACE network extend it to all of the phones and video endpoints I use in my work.
Most ACE network users are salespeople, so SNR is a great tool for helping them stay in touch, especially when traveling, working away from the office or during the holidays. With this in mind, we conducted a study that showed that Cisco could potentially gain the value of more than US $130 million per year from improved productivity by adopting SNR — and that is only taking salespeople into account!
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Tags: ACE, coc-collaboration, productivity, single number reach, snr, UC, unified communications, unified mobility
IT departments are often caught between the requests of users who want the latest and greatest technology right now—even if it’s not perfect—and users who value reliable and consistent IT services above all else.
How can you serve both types of users without wasting time, energy, budget, and everyone’s patience? In Cisco IT, we’ve done it by creating the Advanced Cisco Experience (ACE) network. Operating ACE separately from our production network, we use it to introduce new IT services and products to a group of technology specialists before we deploy those services company-wide. These services include new releases of Cisco unified communications, collaboration, video, and mobility technology products that our employees use to work the way they want, across different devices and locations, which drives gains in user productivity. Read More »
Tags: ACE, collaboration, leading edge, mobility, production network, service introduction, UC, unified communications, video