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How Cisco IT Manages UC and Video Services

Cisco IT is transforming itself to deliver IT As A Service (ITAAS), and this is changing the way we deliver all IT services internally, including our unified communications (UC) and video services. For the business, we offer transparent IT cost information and (over time) cost reduction, as well as the ability to re-use service components for faster delivery of new services. For our employees, we are making the processes for ordering and provisioning IT services fast, automated, simple, and consistent. This goal is particularly important for our UC and video services, which provide essential voice and video communications tools for our employees.  Read More »

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ACE Network: Making Voice Calls Easier with Cisco Unified Mobility Single Number Reach

December 5, 2012 at 12:30 pm PST

I use my desk phone only about once a day, but most callers still reach me on their first try. How is this possible? With Cisco Unified Mobility: Single Number Reach (SNR), a feature that allows me to control how incoming calls are sent to my desk, mobile, or soft phones.

Although this SNR feature has been supported on Cisco Unified Communications Manager for many years, recent versions that we’ve been testing on the Cisco ACE network extend it to all of the phones and video endpoints I use in my work.

Most ACE network users are salespeople, so SNR is a great tool for helping them stay in touch, especially when traveling, working away from the office or during the holidays. With this in mind, we conducted a study that showed that Cisco could potentially gain the value of more than US $130 million per year from improved productivity by adopting SNR — and that is only taking salespeople into account!

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ACE Network: Cisco IT Supports a Network for Introducing New Services

IT departments are often caught between the requests of users who want the latest and greatest technology right now­—even if it’s not perfect—and users who value reliable and consistent IT services above all else.

How can you serve both types of users without wasting time, energy, budget, and everyone’s patience? In Cisco IT, we’ve done it by creating the Advanced Cisco Experience (ACE) network. Operating ACE separately from our production network, we use it to introduce new IT services and products to a group of technology specialists before we deploy those services company-wide. These services include new releases of Cisco unified communications, collaboration, video, and mobility technology products that our employees use to work the way they want, across different devices and locations, which drives gains in user productivity. Read More »

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Breaking Barriers with SIP Trunking – Cisco Emerges as Market Leader in New Infonetics Market Share 2012 Report

The way that enterprises connect to the outside world is changing. The transition to voice over IP (VoIP) that began with enterprise networks a decade ago, is now in full force in service provider networks. In a report issued on Monday, Infonetics Research reported that Cisco, the global market leader for unified communications and collaboration, is now the new market leader in global enterprise session border control (SBC) solutions for the first half of 2012, providing secure IP connectivity from the enterprise edge to the service provider session initiation protocol (SIP) trunking service.

Why is this so important? Service providers are now offering SIP trunking services instead of legacy dial tone (also known as time-division-multiplexing or TDM) to connect to enterprises of all sizes, including small businesses. In fact, according to their 2012 VoIP and UC Services Report, Infonetics forecasts SIP trunks to grow over 66 percent in 2012 alone.  Customers are quickly embracing the new technology, which offers substantial cost savings and the promise of extending real-time rich-media collaboration applications beyond the enterprise to customers, partners and suppliers.

To begin realizing the benefits of SIP trunking, businesses need to deploy a session border controller in order to efficiently and securely connect to service providers while preserving voice quality and features. Session border controllers connect IP networks and provide session control, security, demarcation for better troubleshooting and interworking to help overcome differences in the deployment of the SIP standard (such as CODEC or signaling).

Cisco reinvents the collaboration edge

Cisco’s session border controller, called, Cisco Unified Border Element (CUBE) is a software license add-on to the widely deployed Cisco Integrated Services Routers (ISRs) and Aggregation Services Routers (ASRs). CUBE provides significant benefits over competitors’ stand-alone session border controller offerings.  For example, CUBE enables customers to transition more smoothly to SIP trunking while reducing costs and operational complexity, often requiring no new hardware to be purchased or deployed. As a result, CUBE has been adopted by over 5,000 customers in 160 countries.

In their report, Infonetics credited Cisco’s differentiated model for delivering SIP trunking service, stating: “This is a natural extension of Cisco’s dominant market position in the router market—the majority of organizations have Cisco routers already installed and deployed at the important network border points.”

Other benefits of CUBE include: Read More »

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Cisco Catalyst 4500E series added to the UC APL!

October 8, 2012 at 6:49 am PST

The Global Certification Team (GCT) is proud to announce the addition of the Catalyst 4500E Series (Cat4K) with Supervisor Engine 7L-E (SUP 7L-E) to the Unified Capabilities (UC) Approved Products List (APL).  The Cat4K was tested on IOS XE version 3.3(0)SG, assigned tracking number 1126909, and was certified as an Assured Services Local Area Network (ASLAN) Layer 2 Access switch.  The UC APL Memo can be found here.

With more than 700,000 chassis deployed, Cisco Catalyst 4500E Series Switches are the foundation for Cisco Borderless Networks and the leading modular platform for campus access and price-performance distribution deployments.  The Cisco® Catalyst® 4500E Supervisor Engine 7L-E (Figure 1) is an enterprise-class borderless campus access and price/performance aggregation supervisor engine designed to provide 520 Gbps per system with E-Series chassis. The Cisco Catalyst 4500E Supervisor Engine 7L-E builds on the success of its predecessor, the Cisco Catalyst 4500E Supervisor Engine 6L-E, and provides unprecedented performance with borderless services such as Flexible NetFlow (FNF) and hosted third-party applications.  Get more information on the Cat4K series on Cisco.com.

Get up to the moment notifications on UC APL, Crypto, Common Criteria, and IPv6 certifications from @CiscoCertTeam!

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