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UC – How does Cisco IT Support and Manage its UC Services?

Cisco IT supports all its services with a global service management and delivery team. I am the service owner for the IT UC and video team; we own the strategy, planning and delivery of voice and video services throughout the Cisco enterprise. Read More »

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How to Make Free Phone Calls at Work – 5 Tips from Cisco IT

Every company gets phone bills. Whether you use hardware phones or laptop software phones or mobile phones, video phones or audio phones, your calls have to get carried over the some service provider’s network, and that costs money. Read More »

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How Does Cisco Keep Voice Costs Down?

How does Cisco keep voice costs down with our Unified Communications voice service? Read More »

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Migration – How did Cisco IT get from Legacy PBX to Unified Communications?

There is plenty of reading collateral out on the internet that covers the “technology” side of migrating from a legacy voice system to IP Telephony and Unified Communications (e.g. Cisco Collaboration Systems Migration and the Cisco IT Migration Best Practice) but not much that covers the human aspects that need consideration. Read More »

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What is Cisco IT’s UC Global Cluster Architecture?

Over the last 15 years, we’ve progressively centralized our UC architecture. As WAN services have become bigger, better and more cost effective, we’ve been able to rely more heavily on the network to extend UC services out to the branch networks.  Read More »

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