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Customers Share WebEx Succcess Stories and Partners Get 90% Off

Did you know that WebEx has 4.8 million registered users in 225 countries? Or that more than 310,000 WebEx meetings take place every day? As a regular WebEx user myself, stats like those definitely catch my notice. And, I wonder how many plane trips (and trips to the office) are avoided as a result of using WebEx.

With its easy access on laptops, smartphones, and tablets like the Cius or the iPad, plus desktop sharing capabilities, and video to help see one another face-to-face, WebEx truly is a global collaboration tool. See what these customers have to say about how WebEx has changed the way that they conduct meetings.

And if you’re looking to take advantage of WebEx to reduce your own travel costs, read on to find out the details on a limited-time 90% WebEx Everywhere discount promotion for partners, taking place now. Read More »

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UC Management Anti-Hero

June 30, 2011 at 12:45 pm PST

Laura PowersWelcome to the Shownotes for TechWiseTV 92 -- Unified Communications Management Made Simple.  If you have not seen the show yet -- you can do so by going to http://www.techwisetv.com (please subscribe to our YouTube channel by the way) or, if you are the more ‘reclined’ type like me…keep reading, you will find the show embedded below the fold.

Before I go on -- there are some workshops to check out -- these are the awesome one-on-one interactive opportunities most often hosted by our chief geek Jimmy Ray: Check out ciscoworkshops.com for the latest.

This show has us going into Network Management again which is always of more interest than we initially projected -- and, like we do with all our shows, we made an attempt at a theme…something we felt would resonate with our technically inclined audience.  This is where our ‘anti-hero’ direction came from.  Now why would anyone diss on hero’s?

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Advantage Now! Event Focuses on Collaboration Solutions for Partners

Advantage Now!

If you serve small or medium business and aren’t planning to attend Partner Summit 2011, we’ll bring some of the content to your area with the Advantage Now! event on March 1, 2011.

The event will give you the information you need about new and enhanced Cisco collaboration solutions that will help you build a more profitable practice.

After all, the nature of how businesses communicate is changing. Your customers are interacting with their customers in new and different ways – to serve them better and to build stronger relationships.

And the pace of change isn’t slowing down.

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Collaboration in the Contact Center

October 20, 2010 at 2:00 am PST

New Tools for Customer Collaboration

How great is it that we now have the ability to broadcast our gripes to anyone that will listen and if we have enough creativity, we can even re-brand ourselves to great acclaim.  But how challenging is this for a business who may be making attempts to not only broadcast a message in these new ‘social media’ channels…but is also realizing that these are great listening posts as well?  There are lots of free tools for doing this but they are next to impossible to integrate into the customer service framework that has been built and perfected over the years.

The combination of challenges and opportunities available to us these days are not limited to social media. The root issue here is that our modes of communication, the channels if you will are shifting -- some of these are really taking root (video for instance) and others are either maturing (audio) or on the brink of acceptance (twitter/facebook).

Today’s show is about the tools you can employ to respond to this reality today AND set yourself up for success no matter which way these things may shift.

Tina Shakour, our TechWiseTV Collaboration Expert assembled a great set of topics and hands-on examples for us to dive into for this, Episode 76 -- ‘Collaboration in the Contact Center

Tina knows where to go for answers and she started at the top.

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Lessons Learned from Upgrading Key Contact Center Systems

As described in my contact center upgrade post, Cisco recently upgraded the Cisco Unified Intelligent Contact Management Enterprise (ICME) and Cisco Unified Communications Manager (UCM) systems that serve our contact centers to software Release 8.

Here are the top lessons we learned from this activity and the recommendations I would offer to Cisco customers who are planning a similar upgrade.

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