Cisco IT maintains about 21 Cisco Unified Communications Manager (UCM) clusters to support 150,000 hardware phones and 51,000 software phones used by our global employees, contractors and contact center agents. In general, Cisco IT likes to stay up to date, and upgrades to most major releases of the Cisco UCM as soon as possible – frequently this occurs before the code is available to our external customers. We do this to take advantage of new features and to help the product developers identify needed improvements before the release is made available to customers.
Did you know that WebEx has 4.8 million registered users in 225 countries? Or that more than 310,000 WebEx meetings take place every day? As a regular WebEx user myself, stats like those definitely catch my notice. And, I wonder how many plane trips (and trips to the office) are avoided as a result of using WebEx.
With its easy access on laptops, smartphones, and tablets like the Cius or the iPad, plus desktop sharing capabilities, and video to help see one another face-to-face, WebEx truly is a global collaboration tool. See what these customers have to say about how WebEx has changed the way that they conduct meetings.
And if you’re looking to take advantage of WebEx to reduce your own travel costs, read on to find out the details on a limited-time 90% WebEx Everywhere discount promotion for partners, taking place now. Read More »
Welcome to the Shownotes for TechWiseTV 92 – Unified Communications Management Made Simple. If you have not seen the show yet – you can do so by going to http://www.techwisetv.com (please subscribe to our YouTube channel by the way) or, if you are the more ‘reclined’ type like me…keep reading, you will find the show embedded below the fold.
Before I go on – there are some workshops to check out – these are the awesome one-on-one interactive opportunities most often hosted by our chief geek Jimmy Ray: Check out ciscoworkshops.com for the latest.
This show has us going into Network Management again which is always of more interest than we initially projected – and, like we do with all our shows, we made an attempt at a theme…something we felt would resonate with our technically inclined audience. This is where our ‘anti-hero’ direction came from. Now why would anyone diss on hero’s?
If you serve small or medium business and aren’t planning to attend Partner Summit 2011, we’ll bring some of the content to your area with the Advantage Now! event on March 1, 2011.
The event will give you the information you need about new and enhanced Cisco collaboration solutions that will help you build a more profitable practice.
After all, the nature of how businesses communicate is changing. Your customers are interacting with their customers in new and different ways – to serve them better and to build stronger relationships.
And the pace of change isn’t slowing down.
How great is it that we now have the ability to broadcast our gripes to anyone that will listen and if we have enough creativity, we can even re-brand ourselves to great acclaim. But how challenging is this for a business who may be making attempts to not only broadcast a message in these new ‘social media’ channels…but is also realizing that these are great listening posts as well? There are lots of free tools for doing this but they are next to impossible to integrate into the customer service framework that has been built and perfected over the years.
The combination of challenges and opportunities available to us these days are not limited to social media. The root issue here is that our modes of communication, the channels if you will are shifting – some of these are really taking root (video for instance) and others are either maturing (audio) or on the brink of acceptance (twitter/facebook).
Today’s show is about the tools you can employ to respond to this reality today AND set yourself up for success no matter which way these things may shift.
Tina Shakour, our TechWiseTV Collaboration Expert assembled a great set of topics and hands-on examples for us to dive into for this, Episode 76 – ‘Collaboration in the Contact Center‘
Tina knows where to go for answers and she started at the top.