Measuring the quality of voice calls that are carried across a corporate network often comes down to just two key questions:
1. Availability: Will calls go through the first time and every time?
2. Quality Metrics: How do we know how well the call sounds to all of the connected parties?
In this two-part post, I’ll describe how Cisco answers these questions through the tools and processes we use for monitoring voice call quality.
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Tags: availability, coc, coc-collaboration, cuom, monitoring, UC, unified communications, Voice, voip
Labor Day has been and gone. Apparently no one can wear white now and the fish have stopped biting. Well, the first bit might be true (not sure why) but don’t tell my son Adam about the second – he’s got the fishing bug! He got it from his mum, not from me. My wife Julie enjoyed fishing with her dad when she was younger, and is converting the rest of us. Not sure I’ll ever be a true aficionado myself, but it looks like our kids will.
Anyway, the video shows Adam’s excitement at being only one of two folks to catch fish that Labor Day weekend on Mickie’s Big Mack (that’s the name of Mickey’s boat!). The boat was full of fishermen and fisherwomen and fisherstories. I don’t know much about fishing, but when it came to my turn to tell a yarn folks were surprised that I knew about “superchill” (we had been discussing the Lake Tahoe water temperature earlier, before sun-up). What is it? well… Read More »
Tags: Adam Granger, améliore, boat, Cisco Unified Wireless Network, cooke aquaculture networking, cooke networking, des informations essentielles, fish, fish farm, fishing, French, ip, Lake, lake tahoe, mackinaw, Mickey's Big Mack, namaycush, phone, pisciculture, Real Time, Salvelinus, sensor, Tahoe, transmettre, trout, UC, unified communications, vacation, wireless
IP telephony has been deployed for over 12 years now within Cisco. We are constantly in an ongoing process to refresh our older phones with next generation devices. It’s not easy – it’s a little like painting the Golden Gate Bridge: you’re never finished.
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Tags: Cisco 7960, Cisco 9971, coc-collaboration, CPE, entitlement, IP Phones, IPT, phone, refresh, standardization, UC, unified communications, upgrade
Cisco IT maintains about 21 Cisco Unified Communications Manager (UCM) clusters to support 150,000 hardware phones and 51,000 software phones used by our global employees, contractors and contact center agents. In general, Cisco IT likes to stay up to date, and upgrades to most major releases of the Cisco UCM as soon as possible – frequently this occurs before the code is available to our external customers. We do this to take advantage of new features and to help the product developers identify needed improvements before the release is made available to customers.
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Tags: cluster, coc-collaboration, CUCM, server, support, UC, unified communications, upgrade, Voice
Did you know that WebEx has 4.8 million registered users in 225 countries? Or that more than 310,000 WebEx meetings take place every day? As a regular WebEx user myself, stats like those definitely catch my notice. And, I wonder how many plane trips (and trips to the office) are avoided as a result of using WebEx.
With its easy access on laptops, smartphones, and tablets like the Cius or the iPad, plus desktop sharing capabilities, and video to help see one another face-to-face, WebEx truly is a global collaboration tool. See what these customers have to say about how WebEx has changed the way that they conduct meetings.
And if you’re looking to take advantage of WebEx to reduce your own travel costs, read on to find out the details on a limited-time 90% WebEx Everywhere discount promotion for partners, taking place now. Read More »
Tags: Cisco, customer, partner, travel, UC, video, WebEX, webex everywhere