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How Cisco is Implementing an IP Phone Refresh Program

IP telephony has been deployed for over 12 years now within Cisco.  We are constantly in an ongoing process to refresh our older phones with next generation devices.  It’s not easy – it’s a little like painting the Golden Gate Bridge:  you’re never finished.

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Cisco IT’s Strategy for Cisco Unified Communications Manager Upgrades

Cisco IT maintains about 21 Cisco Unified Communications Manager (UCM) clusters to support  150,000 hardware phones and 51,000 software phones used by our global employees, contractors and contact center agents.  In general, Cisco IT likes to stay up to date, and upgrades to most major releases of the Cisco UCM as soon as possible – frequently this occurs before the code is available to our external customers.  We do this to take advantage of new features and to help the product developers identify needed improvements before the release is made available to customers.

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Customers Share WebEx Succcess Stories and Partners Get 90% Off

Did you know that WebEx has 4.8 million registered users in 225 countries? Or that more than 310,000 WebEx meetings take place every day? As a regular WebEx user myself, stats like those definitely catch my notice. And, I wonder how many plane trips (and trips to the office) are avoided as a result of using WebEx.

With its easy access on laptops, smartphones, and tablets like the Cius or the iPad, plus desktop sharing capabilities, and video to help see one another face-to-face, WebEx truly is a global collaboration tool. See what these customers have to say about how WebEx has changed the way that they conduct meetings.

And if you’re looking to take advantage of WebEx to reduce your own travel costs, read on to find out the details on a limited-time 90% WebEx Everywhere discount promotion for partners, taking place now. Read More »

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UC Management Anti-Hero

June 30, 2011 at 12:45 pm PST

Laura PowersWelcome to the Shownotes for TechWiseTV 92 -- Unified Communications Management Made Simple.  If you have not seen the show yet -- you can do so by going to http://www.techwisetv.com (please subscribe to our YouTube channel by the way) or, if you are the more ‘reclined’ type like me…keep reading, you will find the show embedded below the fold.

Before I go on -- there are some workshops to check out -- these are the awesome one-on-one interactive opportunities most often hosted by our chief geek Jimmy Ray: Check out ciscoworkshops.com for the latest.

This show has us going into Network Management again which is always of more interest than we initially projected -- and, like we do with all our shows, we made an attempt at a theme…something we felt would resonate with our technically inclined audience.  This is where our ‘anti-hero’ direction came from.  Now why would anyone diss on hero’s?

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Advantage Now! Event Focuses on Collaboration Solutions for Partners

Advantage Now!

If you serve small or medium business and aren’t planning to attend Partner Summit 2011, we’ll bring some of the content to your area with the Advantage Now! event on March 1, 2011.

The event will give you the information you need about new and enhanced Cisco collaboration solutions that will help you build a more profitable practice.

After all, the nature of how businesses communicate is changing. Your customers are interacting with their customers in new and different ways – to serve them better and to build stronger relationships.

And the pace of change isn’t slowing down.

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