If someone in your corporate building makes an emergency call, will responders know where to go? Years ago a phone was always in one location, and the phone number was as good as an address for identifying where you were. With IP telephony features for mobility, and with software phones that travel with your laptop, it can be hard to identify the physical location where a call is coming from.
At Cisco, we use several approaches to providing the right location information for emergency response. And we’ve learned how a simple portion of our dial plan can have a dramatic and painful impact on our Emergency Response system. You may find these ideas helpful for configuring emergency calling and response capabilities at your own sites.
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Tags: 911, 991, 999, coc, coc-collaboration, e911, emergency, emergency response, UC, unified communications, Voice, voip
In Part 1 of this post, I described how Cisco IT addresses the first key question—about reporting on voice service availability. In this Part 2, we’ll cover the second question: How does the call sound to all of the connected parties?
Cisco IT Metrics for Measuring Call Quality
Although it seems counter-intuitive, the best source of information about voice quality may not be the people who were on the call. Of course, user trouble tickets about problems such as static and echo can be important indicators of bigger issues in a voice system. But we often find that users don’t report voice quality issues, so additional tools are needed.
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Tags: coc, coc-collaboration, cuom, monitoring, mos, quality, UC, unified communications, Voice, voip
A unified communications solution provides the tools to work from anywhere on any device
Whether telecommuting is a privilege for your employees or a necessity for your small business, chances are good that at least a couple people in your company work from home or while on the road. Many small companies enable telecommuting via a virtual private network (VPN), which is a good first step in giving employees remote access to business resources on your network. But for folks to be as productive away from the office as they are in the office, they need additional collaboration tools provided by unified communications (UC). If you’ve built the right network for your business—one that supports your existing needs and future applications—you can more easily add UC to further untether your mobile employees. Read More »
Tags: small business, UC, unified communications, Voice
Earlier this year, we announced our vision for Cisco Jabber, a unified communications application bringing together presence, instant messaging, voice, video, voice messaging, desktop sharing, and conferencing securely into one experience on any device, anywhere, and delivered through a traditional on-premises deployment, or via the cloud.
Cisco Jabber client
Jabber provides a simple way for business workers to easily and securely find the right people, to see if and on what device they are available, and to collaborate using their preferred method or device.
Last week, we took another big step in that vision, with the release of Cisco Jabber for Mac. This release delivers powerful new capabilities and a compelling user experience, providing what we feel is the richest UC experience for Mac users in the enterprise to date. Jabber for Mac continues our commitment to bring unified communications to “any device, anywhere.”
In addition to desktop environments, we have already delivered UC capabilities across Android, Blackberry, Nokia and Apple smartphone and tablet devices and will continue to roll out additional capabilities across these platforms. Beyond voice, voicemail and instant messaging, we have also included compelling applications for web conferencing (WebEx) and enterprise social software (Cisco Quad). In fact, WebEx became one of the most downloaded business applications on the iOS with over one million downloads from the iTunes App Store, and Cisco Mobile for iPhone won best of show at MacWorld when we introduced it in 2009.
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Tags: Cisco, instant messaging, jabber, mac, Presence, UC, unified communications
Measuring the quality of voice calls that are carried across a corporate network often comes down to just two key questions:
1. Availability: Will calls go through the first time and every time?
2. Quality Metrics: How do we know how well the call sounds to all of the connected parties?
In this two-part post, I’ll describe how Cisco answers these questions through the tools and processes we use for monitoring voice call quality.
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Tags: availability, coc, coc-collaboration, cuom, monitoring, UC, unified communications, Voice, voip