In Part 1 of this post, I described how Cisco IT addresses the first key question—about reporting on voice service availability. In this Part 2, we’ll cover the second question: How does the call sound to all of the connected parties?
Cisco IT Metrics for Measuring Call Quality
Although it seems counter-intuitive, the best source of information about voice quality may not be the people who were on the call. Of course, user trouble tickets about problems such as static and echo can be important indicators of bigger issues in a voice system. But we often find that users don’t report voice quality issues, so additional tools are needed.
A unified communications solution provides the tools to work from anywhere on any device
Whether telecommuting is a privilege for your employees or a necessity for your small business, chances are good that at least a couple people in your company work from home or while on the road. Many small companies enable telecommuting via a virtual private network (VPN), which is a good first step in giving employees remote access to business resources on your network. But for folks to be as productive away from the office as they are in the office, they need additional collaboration tools provided by unified communications (UC). If you’ve built the right network for your business—one that supports your existing needs and future applications—you can more easily add UC to further untether your mobile employees. Read More »
Earlier this year, we announced our vision for Cisco Jabber, a unified communications application bringing together presence, instant messaging, voice, video, voice messaging, desktop sharing, and conferencing securely into one experience on any device, anywhere, and delivered through a traditional on-premises deployment, or via the cloud.
Cisco Jabber client
Jabber provides a simple way for business workers to easily and securely find the right people, to see if and on what device they are available, and to collaborate using their preferred method or device.
Last week, we took another big step in that vision, with the release of Cisco Jabber for Mac. This release delivers powerful new capabilities and a compelling user experience, providing what we feel is the richest UC experience for Mac users in the enterprise to date. Jabber for Mac continues our commitment to bring unified communications to “any device, anywhere.”
In addition to desktop environments, we have already delivered UC capabilities across Android, Blackberry, Nokia and Apple smartphone and tablet devices and will continue to roll out additional capabilities across these platforms. Beyond voice, voicemail and instant messaging, we have also included compelling applications for web conferencing (WebEx) and enterprise social software (Cisco Quad). In fact, WebEx became one of the most downloaded business applications on the iOS with over one million downloads from the iTunes App Store, and Cisco Mobile for iPhone won best of show at MacWorld when we introduced it in 2009.
Labor Day has been and gone. Apparently no one can wear white now and the fish have stopped biting. Well, the first bit might be true (not sure why) but don’t tell my son Adam about the second - he’s got the fishing bug! He got it from his mum, not from me. My wife Julie enjoyed fishing with her dad when she was younger, and is converting the rest of us. Not sure I’ll ever be a true aficionado myself, but it looks like our kids will.
Anyway, the video shows Adam’s excitement at being only one of two folks to catch fish that Labor Day weekend on Mickie’s Big Mack (that’s the name of Mickey’s boat!). The boat was full of fishermen and fisherwomen and fisherstories. I don’t know much about fishing, but when it came to my turn to tell a yarn folks were surprised that I knew about “superchill” (we had been discussing the Lake Tahoe water temperature earlier, before sun-up). What is it? well… Read More »