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How Cisco IT Migrated 87,000 Voicemail Boxes in a Weekend

Changing voicemail systems--or the servers they run on--can be a big, time-consuming, and difficult task. Yet recently we did both.  We migrated our application platform from Cisco Unity 7.0 (2) running on Cisco 7800 Series Media Convergence Servers,  to Cisco Unity Connection 8.5 running as a virtual machine onthe Cisco Unified Computing System (UCS) platform. What’s more, we completed the cutover of more than 87,000 voicemail boxes to the new platform in a single weekend.
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Building Solutions for Mid-size Businesses with Lower Total Cost of Ownership

Marc Ayers, Senior Manager of Product Marketing, discusses how Cisco designs and builds unified communications solutions for mid-sized businesses so they provide a lower total cost of ownership and investment protection.

Leading into upcoming developments about communications for mid-size businesses, we are conducting a series of interviews with members of our product teams so get their insights into unified communications from a mid-size business and Cisco perspective.

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Identifying a Caller’s Location for Emergency Response

If someone in your corporate building makes an emergency call, will responders know where to go? Years ago a phone was always in one location, and the phone number was as good as an address for identifying where you were. With IP telephony features for mobility, and with software phones that travel with your laptop, it can be hard to identify the physical location where a call is coming from.

At Cisco, we use several approaches to providing the right location information for emergency response. And we’ve learned how a simple portion of our dial plan can have a dramatic and painful impact on our Emergency Response system. You may find these ideas helpful for configuring emergency calling and response capabilities at your own sites.

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How Cisco Keeps Quality High For Voice Calls, Part 2: Metrics

In Part 1 of this post, I described how Cisco IT addresses the first key question—about reporting on voice service availability. In this Part 2, we’ll cover the second question: How does the call sound to all of the connected parties?

Cisco IT Metrics for Measuring Call Quality

Although it seems counter-intuitive, the best source of information about voice quality may not be the people who were on the call. Of course, user trouble tickets about problems such as static and echo can be important indicators of bigger issues in a voice system. But we often find that users don’t report voice quality issues, so additional tools are needed.

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Set Your Mobile Employees Free with UC

A unified communications solution provides the tools to work from anywhere on any device

Whether telecommuting is a privilege for your employees or a necessity for your small business, chances are good that at least a couple people in your company work from home or while on the road. Many small companies enable telecommuting via a virtual private network (VPN), which is a good first step in giving employees remote access to business resources on your network. But for folks to be as productive away from the office as they are in the office, they need additional collaboration tools provided by unified communications (UC). If you’ve built the right network for your business—one that supports your existing needs and future applications—you can more easily add UC to further untether your mobile employees. Read More »

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