Cisco Blogs


Cisco Blog > Small Business

Set Your Mobile Employees Free with UC

A unified communications solution provides the tools to work from anywhere on any device

Whether telecommuting is a privilege for your employees or a necessity for your small business, chances are good that at least a couple people in your company work from home or while on the road. Many small companies enable telecommuting via a virtual private network (VPN), which is a good first step in giving employees remote access to business resources on your network. But for folks to be as productive away from the office as they are in the office, they need additional collaboration tools provided by unified communications (UC). If you’ve built the right network for your business—one that supports your existing needs and future applications—you can more easily add UC to further untether your mobile employees. Read More »

Tags: , , ,

Cisco Fuels Collaboration Innovation with Jabber for Mac

Earlier this year, we announced our vision for Cisco Jabber, a unified communications application bringing together presence, instant messaging, voice, video, voice messaging, desktop sharing, and conferencing securely into one experience on any device, anywhere, and delivered through a traditional on-premises deployment, or via the cloud.

Cisco Jabber client

Jabber provides a simple way for business workers to easily and securely find the right people, to see if and on what device they are available, and to collaborate using their preferred method or device.

Last week, we took another big step in that vision, with the release of Cisco Jabber for Mac.  This release delivers powerful new capabilities and a compelling user experience, providing what we feel is the richest UC experience for Mac users in the enterprise to date. Jabber for Mac continues our commitment to bring unified communications to “any device, anywhere.”

In addition to desktop environments, we have already delivered UC capabilities across Android, Blackberry, Nokia and Apple smartphone and tablet devices and will continue to roll out additional capabilities across these platforms.  Beyond voice, voicemail and instant messaging, we have also included compelling applications for web conferencing (WebEx) and enterprise social software (Cisco Quad).  In fact, WebEx became one of the most downloaded business applications on the iOS with over one million downloads from the iTunes App Store, and Cisco Mobile for iPhone won best of show at MacWorld when we introduced it in 2009.

Read More »

Tags: , , , , , ,

How Cisco Keeps Quality High For Voice Calls, Part 1: Availability

Measuring the quality of voice calls that are carried across a corporate network often comes down to just two key questions:

1. Availability: Will calls go through the first time and every time?

2. Quality Metrics: How do we know how well the call sounds to all of the connected parties?

In this two-part post, I’ll describe how Cisco answers these questions through the tools and processes we use for monitoring voice call quality.

Read More »

Tags: , , , , , , , ,

Gone Fishin’! Both our family, and the Cisco UC Solution family.

September 13, 2011 at 6:23 pm PST

Labor Day has been and gone. Apparently no one can wear white now and the fish have stopped biting. Well, the first bit might be true (not sure why) but don’t tell my son Adam about the second - he’s got the fishing bug! He got it from his mum, not from me. My wife Julie enjoyed fishing with her dad when she was younger, and is converting the rest of us. Not sure I’ll ever be a true aficionado myself, but it looks like our kids will.

Anyway, the video shows Adam’s excitement at being only one of two folks to catch fish that Labor Day weekend on Mickie’s Big Mack  (that’s the name of Mickey’s boat!).  The boat was full of fishermen and fisherwomen and fisherstories. I don’t know much about fishing, but when it came to my turn to tell a yarn folks were surprised that I knew about “superchill” (we had been discussing the Lake Tahoe water temperature earlier, before sun-up). What is it? well…   Read More »

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

How Cisco is Implementing an IP Phone Refresh Program

IP telephony has been deployed for over 12 years now within Cisco.  We are constantly in an ongoing process to refresh our older phones with next generation devices.  It’s not easy – it’s a little like painting the Golden Gate Bridge:  you’re never finished.

Read More »

Tags: , , , , , , , , , , , ,