Answers To Your Frequently Asked Questions
With over 100,000 followers to our Corporate Twitter Page, @CiscoSystems, we receive a decent amount of questions from the community. To help get your questions answered, we’ve outlined some frequently asked questions here for you. If you do not find the answer you’re looking for, please send a tweet to @CiscoSystems and we will do our best to get your question answered in a timely manner. Thanks for engaging with us and happy tweeting!
Q: What is Cisco’s data center strategy?
A: Cisco is helping customers to unify their data centers with integrated compute, network, storage access, virtualization and management. Our end goal is to help organizations simplify operations, reduce costs, and improve business agility so they can better accomplish their business goals. With a Cisco Unified Data Center, customers report dramatic operational and cost improvements up to: 30 percent lower infrastructure costs, 90 percent reduction in deployment times, 40 percent improvements in application performance, and 60 percent reductions in power/cooling costs.
Q: What is Cisco’s collaboration philosophy?
A: From IP communications to mobility, customer care, Web conferencing, messaging, enterprise social software, and interoperable telepresence experiences, Cisco brings together network-based, integrated collaboration solutions based on open standards. These solutions offered across on-premise, cloud-based or virtualized platforms, as well as services from Cisco and our partners, are designed to help promote business growth, innovation and productivity through anytime, anywhere, any device communication. They are also designed to help accelerate team performance, protect investments, and simplify the process of finding the right people and information. For more information, visit http://www.cisco.com/en/US/products/ps10680/index.html
Q: What is Cisco’s service provider video strategy?
A: Cisco’s service provider video strategy is to enable a new generation of TV experiences via Cisco Videoscape, a comprehensive TV platform for service providers that brings together digital TV and online content with social media and communications applications to create a truly immersive home and mobile video entertainment experience. Videoscape is unique in that it utilizes the cloud, the network, and client devices to deliver new multi-screen video experiences over the Internet.
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Tags: collaboration, corporate newsroom, data center, FAQ, twitter, video
This post was authored by my colleague Jessica Kelly (@JessGoddesse)
If you’re wondering why social media should be an key part of your communications strategy, just note these current statistics demonstrating the ubiquity of the medium:
- Facebook now boasts more than 800 million active users worldwide, and more than half of these log on to the network on any given day.
- Twitter too is no slouch (and growing), with 200 million registered users, one quarter of whom tweet daily.
Want more justifying numbers? A recent infographic on MediaBistro lists more compelling stats―like, say, the fact that 56% of consumers are likely to recommend a brand to a friend after becoming a fan on Facebook, and 20% of marketers have closed sales using Twitter.
Given that social media networks are timely (if not immediate) communications platforms that are interactive, and therefore― if used correctly (that is, authentically)―engaging, their success in marketing should come as no surprise. Read More »
Tags: corporate social responsibility, CSR, education, facebook, getideas, good, impact, impact multiplied, networking, Networks, philanthropy, red, social media, starbucks, twitter
In my last blog we discussed how on-line tools for desktop sharing, audio and video collaboration, and enterprise social software play an increasingly important role in corporate business. We discussed how the industry is also seeing a trend toward “IT consumerization,” where employees and other users experience new technologies before they are supported by enterprises. The first impact of this trend is producing more employee requests to access their personal social media accounts from their work computers as a way to manage both work and life responsibilities. The even bigger impact is that employees want to use these types of collaboration tools for enterprise business purposes.
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Tags: blogging, collaboration, security, social media, twitter
Many companies today are jumping on the bandwagon to add custom social media accounts to their list of web properties. The Cisco Support Community team is one such group, but this team has done so particularly well and seen great successes with their endeavors.
In early 2010, they launched and revamped their social initiatives in hopes of staying connected with customers and extending the community beyond Cisco’s immediate reach. Just over a year afterward, the team was recognized as the winner of the 2011 Forrester Groundswell Award in the B2B Supporting Category. What’s more, Cisco estimates that the community-based support on Facebook and Twitter is saving the company more than $400K annually! Not everybody rises to fame with the fruits of their social media labor. I was curious to find out what the team did that led to such positive results, so I chatted with Pratibha Gupta and Mohan Rao, leads of the social media branch of the Support Community team.
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Tags: award, B2B, b2b supporting category, cisco support community, CSC, facebook, forrester groundswell, linkedin, social media, Technical Support, twitter, youtube
Last week it was reported in the media that two British tourists were detained at Los Angeles International Airport due to the threatening tone of messages on Twitter (“tweets”), as one of the two travelers had said that they were going to “destroy America” on their holiday. It turns out that either the U.S. Department of Homeland Security (DHS) noticed those tweets through their efforts to monitor social media, or, as has been suggested more recently, someone explicitly reported the tweets to DHS as a prank. The legal ramifications of this event are worthy of examination when we consider that this event contains elements of language (slang), location (whose laws apply based on where the alleged events took place), and intent — particularly if the prank allegation turns out to be true. Read More »
Tags: legal, security, social media, twitter