Last week, I concentrated on how to use Cisco Prime Infrastructure to do troubleshooting for your network. Today, as the 5th and final post of my 5-part blog series, I’ll look at how to maintain network health for your branch site users with Prime. As a quick recap, here’s my blog series on how to set up networking with Prime for a new branch site.
As designed, you have successfully brought up your new branch site and the network is now in production. And you are well prepared to troubleshoot if anything goes wrong. Before you declare “mission accomplished”, there is one more step you can take to achieve long-term success. Just like preventive healthcare can help a person to stay healthy, Prime gives you a number of tools to monitor and maintain your network health. By making full use of these tools, you are prepared to address potential issues before they impact your network.
With Prime, you can
– Keep track of network changes with network topology maps and Device 360° Views;
– Maintain centralized visualization across multiple Prime instances with Operations Center ; and
– Stay engaged with Cisco support integration.
One of the things that always excites network engineers and managers is an accurate network topology map. Prime Infrastructure can provide such a map for you, which includes all your branch sites and main campus site. If there are any changes, you’ll know right away. Or, if you want to know more details, you can drill down to each networking device with Prime Device 360° View. The chart below shows a portion of Cisco’s production network topology map. Read More »
Tags: application assurance, cisco support, Converged Access, IWAN, network health, operations center, Prime Infrastructure, topology map, troubleshooting
Each year a considerable part (up to 30% in some cases) of IT budgets is funneled towards device troubleshooting. It is no surprise therefore that after security, maintaining lean operational efficiency is the next most frequent concern regarding enabling a BYOD (Bring Your Own Device) model.
Suppose you have allowed personal devices to connect on your corporate network, and you get a helpdesk call from a disgruntled employee that can’t access certain resources. How would you go about addressing the issue? In this video, Saurabh Bhasin, Product Manager of the Cisco Prime Network Control System (NCS) – a newly launched platform for unified wired and wireless network management – answers the troubleshooting question.
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Tags: byod, Identity Services Engine, iPad, iphone, management, mobile devices, ncs, prime network control system, security, Tablets, troubleshooting, unified, wi-fi, wifi, wireless network, wlan
Guest Post by Contributing Author Ken Presti
It would be hard to believe that any user of technology has not faced this question at one time or another. Something stopped doing what it is supposed to do, and we’re wondering whether to raise the white flag or try to fix it. In many cases, the answer is a long way from clear-cut. Part of us wants to take a crack at it. That same part of us doesn’t want to come across as less than knowledgeable. Also, that same part of us might not want to wait for someone to come in and fix it. After all, we are very busy.
On the other hand, just as a horse can perceive a nervous rider, technology issues often have an uncanny ability to go from bad to worse when someone with just a little knowledge goes “under the hood.” But depending on your skill level, there are certain things you might be able to do in order to try to get things up and running again.
Read More »
Tags: partner, small business, troubleshooting
Imagine for a moment you’re a network admin, the rock star of your IT center hanging out at a coffee shop after work. All of a sudden you get a call notifying you that there is some critical system issue at work. The issue is a new one in which you would like to turn to the collective power of your peers for assistance in troubleshooting at the Cisco Support Community. But you don’t have your laptop, and you do have an iPhone.
Cisco Support Community iPhone App
Being the rock star that you are, you pull out your iPhone hop onto the app store and download the Cisco Technical Support app where you can access real-time technical forum discussions, videos, leaderboards, and RSS feeds from your iPhone.
You then go to the discussion forum and post a question to the support community. Within minutes like lightning from the sky you get several responses answering your question. You then relay this information to work hence resolving the issue and maintaining your rock star status. You feel good about yourself and resume sipping your coffee knowing that you just saved the company from a catastrophic disaster. When networks fail, when systems crash, you will be ready to answer the call to action anytime, anywhere. With the Cisco Technical Support iPhone app you’re the network rock star!
A key element of Cisco Smart Interactions is focused on taking our technical support resources and community discussions to where our customers and partners are – wherever, whenever. Now, our community members can participate in discussion forums, get real-time access to Cisco experts and access technical support resources directly with the Support Community.
- Over 260,000 registered users
- Over 6,000 new discussions and responses each week
Click Here for more information and development on the App and to see the discussions around new features and versions.
For more Technical Support Solutions and Collaboration, Please visit the Cisco Support Community.
Tags: App, Cisco, cisco support community, iphone, mobile, mobility, Technical Solutions, Technical Support, troubleshooting