Holiday shopping isn’t like it used to be. Retail sales associates – a.k.a Santa’s helpers – are taking on more than just ushering shoppers into fitting rooms and helping them check out. Today, their role more resembles that of a concierge.
Here are three ways the role of the sales associate is changing:
#1: The sales associate is now your product and inventory expert.
It’s shocking to think that today only 30% of employee time is spent on customer service. To allow sales associates to spend more time with customers and provide a better shopper experience, stores are asking associates to evolve from clerk to expert. In this new role, associates are providing more value to customers by saving them time and helping them make better decisions.
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Tags: analytics, associate, brand, Cisco, curbside, customer, intu, Kathryn Howe, loss prevention, out of stock, retail, service, shopper, staffing, Tesco, top 10
The ideal switch will protect your small business network and give your company room to grow
A reliable network is the foundation for any successful business; regardless of whether you’re a florist or GM. Your network connects your business to the outside world, allows your employees to be more productive, and gives you low-cost ways to better serve your customers.
A key cornerstone of any network is the switch: It connects all the computers, printers, servers, and storage devices in your office, giving your employees access to shared resources. A switch keeps data traffic moving efficiently, keeps unauthorized users from accessing sensitive data and allows you to add new users as your business grows.
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Tags: checklist, networking, small business, switch, top 10