Mobile usage and penetration within the Air Industry is an interesting topic that most of us can relate to and understand to one degree or another. Having attended the recent Air Passenger EXPO in Barcelona, some of the published reports make for interesting reading. Here are some interesting perspectives and trends:
During the next 3 years, 98% of Airlines are investing in delivering Passenger Services via Mobile devices
With 97% investing in Personalization of services to customers
And 94% planning on delivering Customer Services via social media.
Wireless penetration onboard is growing.
with 55% of Airlines planning investing in wireless for passengers and 69% investing in wireless for crew usage. Read More »
The annual Passenger Terminal EXPO is underway this week in Barcelona. The event provides a powerful international platform for the airport and airline sectors to interact and share common issues, goals and solutions about the airport industry, with a particular and unique focus on the terminal.
Cisco’s partner SITA has a very strong presence at the event with various speakers on the industry trends as well as booth and demos. One of these is the iFlow platform which uses Cisco’s MSE as a core component.
The Airport industry is one of the most researched industries with very solid and proven metrics and clear ROI measures. Some interesting statistics recently reported include:
Airport IT Investment trends:
IT spending in Airports has grown by 12% CAGR since 2010,
with IT spend in Airports in 2013 representing 5.43% of their revenues (up from 4.9% in 2012)
90% of Airport CIO’s (or technology chiefs) expect further increases in 2014 and beyond. Read More »
A few months ago we discussed the various ways that consumer PII is compromised. The recent attacks against Target and Neiman Marcus illustrate the constant threat that payment card accepting retailers of all sizes face. Yesterday Reuters reported that similar breaches over the holidays affected “at least three other well-known U.S. retailers”. Given the current onslaught, it’s a good time for retailers to examine their detection capabilities before a payment card data attack, while creating new goals for shortening remediation windows during and after an attack.